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Rick Case Hyundai Duluth
Duluth, GA
1,112 Reviews
In 1986, Rick Case Automotive Group opened America’s first Hyundai dealerships in Fort Lauderdale, FL and Atlanta, GA and became the nation’s largest dealer.
The Rick Case Automotive Group, founded in 1962 in Northeast Ohio and also proudly serving Atlanta and South Florida since 1986, is owned and operated by the wife and husband team of Rita and Rick Case. With 17 dealerships - operating Honda, Hyundai dealerships in Cleveland, Ohio; Audi, Mazda, Kia and two Hyundai dealerships in Atlanta, Georgia; and Honda Cars & Cycles, Acura, Fiat, two Hyundai dealerships, Volkswagen, Maserati, Alfa Romeo, and Kia in South Florida - the Rick Case Automotive Group has forged an irrefutable reputation as one of the country’s leading auto dealers.
Rick Case Automotive Group attributes its growth to not just selling quality vehicles and products, but also to its unwavering commitment to customers. All Rick Case dealerships feature customer lounges with Wi-Fi for the customers’ convenience. Additionally, Rick Case personally along with all Rick Case managers, sales and service personnel are available 24 hours a day and provide customers with their cell phone numbers. The personal connection between Rick Case representatives and customers is one of the many unrivaled services that Rick Case Automotive Group provides.
Additionally, Rick Case Dealerships offer an exclusive Rick Case Rewards Program. All customers receive a Rewards Card, which earns Rewards Points with every purchase in sales, service and parts that can be used to save on future purchases. Rick Case also offers an unheard of 20 year / 200,000 miles nationwide warranty on all new cars, trucks, vans, and SUVs as well as a 30 day / 1,000 mile comprehensive warranty on all Rick Case Certified Pre-Owned vehicles and a 3 day money back guarantee. If you are not completely satisfied with your purchase, simply return the vehicle within 3 days or 300 miles and we will give you a complete refund.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 12:00 PM - 5:00 PM
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Showing 1,112 reviews
May 09, 2013
Every time I go for service or to ask a question, I am treated with the utmost courtesy and respect. Mr.David Santos was the ultimate professional. He showed me the problem with my vehicle and explaine treated with the utmost courtesy and respect. Mr.David Santos was the ultimate professional. He showed me the problem with my vehicle and explained every detail of how they could be of service to me. The cashier Ms Chong Tennancour was especially helpful. She went above and beyond to get in touch with my insurance company so I could talk to them. My experience at Rick Case Hyundai from the day I entered and purchased my care to now has been an excellent experience. Eurita Callwoodt More
by eurita
Employees Worked With
Chong Tennencour, Chong Tennencour
May 08, 2013
Good service with friendly people! Daniel carefully explained all services to me and assisted me in making the right decision. The environment is very clean and I love the coffee while waiting for my c explained all services to me and assisted me in making the right decision. The environment is very clean and I love the coffee while waiting for my car to be completed More
by fbadejoh
Employees Worked With
David Santos
May 08, 2013
I came here to have my SUV serviced and had a wonderful experience with Sarah. She was very professional, and so helpful with everything! You can tell she is knowledgable with what she does. I will be comi experience with Sarah. She was very professional, and so helpful with everything! You can tell she is knowledgable with what she does. I will be coming back and requesting her! More
by cubbies88
May 03, 2013
Recently I was thrown into the car shopping world after I was involved in an automobile crash in which my truck was totaled. I had no idea what I wanted or what was new on the market. I shopped around for was involved in an automobile crash in which my truck was totaled. I had no idea what I wanted or what was new on the market. I shopped around for a few weeks. I drove more than a fair share of SUV's. Visited many dealerships and met many sales people and a few managers. For me this was not an enjoyable process until a friend recommended that I go to Rick Case Hyundai at Gwinnett Place. My friend said to ask for Larry Fitzpatrick. Working with Larry was a pleasure. Not once did I feel pushed or pressured to make any decisions. Larry is very knowledgeable about the vehicles he sells. On two separate occasions Larry stayed long past the time he should have gotten off work to help me. My buying experience was pleasant and easy. I purchased the Hyundai Sante Fe Limited and love it. Larry calls regularly to follw up and check to see if I am happy with my purchase and to see if I have any questions. I call that great customer service. I have recommended Larry and Rick Case to my friends and family. More
by pgiordano
May 03, 2013
Thinking of buying a car from Rick Case Hyundai? A word to the wise, this is the home of soft spoken, sweet sounding excuses. We purchased a car 4/10/13. Since then I have spent hours on the phone and i to the wise, this is the home of soft spoken, sweet sounding excuses. We purchased a car 4/10/13. Since then I have spent hours on the phone and in person waiting on them to dispense all the money they owe. The dealership told me on 4/22 that they had been paid for the car. I'm still waiting on a check. I keep getting gentle soft excuses, but not all the money owed. Today is 5/3, yet another excuse. If this is the kind of stress your looking for, now know where to buy. More
by rcreece
Employees Worked With
Wayne
May 02, 2013
Curtis has sold me 2 cars in the past year and I was really not even in the market. He showed me both vehicles by assessing my needs and wants and I could not be more satisfied. Both vehicles have made really not even in the market. He showed me both vehicles by assessing my needs and wants and I could not be more satisfied. Both vehicles have made me extremely happy and I will continue to buy from Curtis in the future. I highly recommend him to anyone looking for the right car at the right value. More
by paulperdue
May 01, 2013
We bought a Hyundai Accent 2012 on March 19, 2013. My sales person was Randy Peiffer. He is really nice man . I walked into the dealer, test drove the white ACCENT and loved the drive but not the white sales person was Randy Peiffer. He is really nice man . I walked into the dealer, test drove the white ACCENT and loved the drive but not the white color . Randy told us , they had same model car just come in, on cleaning process , oil change and ask me if i wanted to see it. I said yes. He brought me to the shop to check it out ,I like the color. Then we process the finances stuff , got approved. I am so happy. While we were waiting to process I need to leave to pick up my son, so I told my husband to stay to finish the paper work. I mentioned to him to make sure he recheck everything. Randy mentioned do not worry about the car, it has 60.000 mile warranty , If something wrong just bring it back. We trusted him. We got the car around 3.30 pm , I drove it , love it but one mistakes i made is I did not run the AC. (that time we didnt need it, too cool to use AC that month) . April 20 '2013 I drove the car to my office , at that day i need to use the AC due hot day and pollen . After 15 minutes driving i don't feel the cool air . Right at that moment I call rick case , Tony Park answer my call and told me that i can bring the car to find out why . I drove to dealer around 3.45 pm .Tony help me , after 10-15 mins he told me that i hit something and broke the pipe that why the AC not working. For the whole month i have the car I did not hit anything. I told him ,that i have warranty , he mentioned to me that the warranty not cover that. I totally shock. I just bought the car Mar 19' 2013 and only drove it for a month , paid almost $ 3000 extra on warranty and they told me i am not covered. The most hurtful thing to hear was that they kept telling me that i hit something. I am postive I did not hit anything . They said they did a 105 point check ( which need 1 week to get the copy) before the sales and I do trust them but i did not hit my car to anything. How come this can happen ? I only put 2000 miles in that car. I told Randy about what happen , he told me that he will talk to general Manager and so far no luck for me. I am really sad, mad and disappointed . Why do I need to spend extra money on something that is not my fault. Hope this will not happen to other people. Don't spend your money on extra warranty that you cant use on this kind of situation. Hopefully somebody from Rick Case Hyundai -Duluth will reconsider and help me fix the Air Conditioner. Sincerely, Dian Liswani More
by 00tse
April 29, 2013
My disappointment, however was with the service department techs, that worked on my car. I brought my car in for service and they say the was the air bag control will cost 680 to fix one day le department techs, that worked on my car. I brought my car in for service and they say the was the air bag control will cost 680 to fix one day leather i have call that i have to fix the belt an i have to pay 410 more and today someone call to tell my that is to cost a 1,000 dollar more i feel like someone don't no about my car problem More
by grrami66
