Rick Case Hyundai Duluth

I arrived at the lot almost certain I was going to return to a previous lot to buy a different vehicle despite the poor service there. However, David was great. He was courteous, friendly and informative. He to a previous lot to buy a different vehicle despite the poor service there. However, David was great. He was courteous, friendly and informative. He wasn't pushy or just simply trying to make a sale he was sincerely trying to help me find a car. I left the lot with a finance deal I was very happy with and a vehicle I look forward to owning for years to come. Zak was great at understanding my desire to keep the 36 month lease and still help me work out a warranty deal. I was very satisfied with my experience at Rick Case Hyundai More

I WILL NOT RECOMMEND ANYONE TO GO TO RICK CASE HYUNDAI TO BUY A CAR. I WENT THERE TO TRADE MY SONATA FOR A HYUNDAI 2013 SANTA FE AND THE DEALER WORKED OUT A DEAL THAT WAS FINE WITH ME AND THEN THEY HAD ME SI BUY A CAR. I WENT THERE TO TRADE MY SONATA FOR A HYUNDAI 2013 SANTA FE AND THE DEALER WORKED OUT A DEAL THAT WAS FINE WITH ME AND THEN THEY HAD ME SIGN A CONTRACT SAYING THE DEAL WAS DONE. 2 DAYS LATER AFTER I BOUGHT THE CAR THEY CALLED ME TO COME BACK IN AND SWITCHED MY CONTRACT AND PAYMENT ALL TOGETHER AND WAS TRYING TO GET ME TO ACCEPT AND SETTLE FOR ANOTHER CAR THAT I DID NOT WANT. I TOLD THEM THAT I WOULD RATHER KEEP MY SONATA AND TOLD THEM THAT I WOULD TAKE MY BUSINESS ELSEWHERE, ALL RICK CASE HYUNDAI DID WAS WASTE MY TIME AND ENERGY THEY LIED TO ME MAKING ME THINK THAT THE DEAL WAS DONE. I HAVE NEVER BEEN SO DISAPPOINTED IN MY LIFE THE WAY THESE PEOPLE TREATED ME. THEN I EVEN TRIED TO GET MY $500 DOWN PAYMENT BACK AND THEY WERE SO UNPROFESSIONAL ABOUT IT. EVERYONE KEPT SAYING OK WE WILL CALL YOU AND LET YOU KNOW WHEN YOU CAN PICK IT UP AND I HAD TO CALL EVERYDAY BECAUSE NO BODY HAD THE DECENCY TO CALL ME BACK. THIS IS MY WORSE CAR BUYING ATTEMPT AND EXPERIENCE EVER. I AM WARNING ANYONE LOOKING FOR A BRAND NEW HYUNDAI, IF YOU GO TO RICK CASE HYUNDAI DO NOT SIGN ANY CONTRACT UNTIL THEY TELL YOU THAT THEY HAVE A SOLID APPROVAL. THAT IS WHAT I FOUND OUT WHEN I WENT TO KIA AND THEY WERE HONEST ENOUGH TO GET ME A SOLID APPOVAL BEFORE I SIGNED ANY CONTRACT OR TAKE ANY CAR. I WILL NOT RECOMMEND ANYONE TO GO TO RICK CASE IN DULUTH ALL THEY CARE ABOUT IS A SALE AND NOT THE CUSTOMER'S INTREST!!!!!!!!!! More

Support staff at this dealership is incompetent. I Support staff at this dealership is incompetent. I called Rick Case Hyundai service on a Friday to make an appointment to have a recall item repair Support staff at this dealership is incompetent. I called Rick Case Hyundai service on a Friday to make an appointment to have a recall item repaired. The customer rep verified my records, made my appointment and assured me that the part needed for the repair was in stock. She said that the repair would take about an hour. Nothing was said about any other recalls, I called Sunday morning to verify my appointment. They had no record of it. Luckily they had availability so I bought the car in. I made no arrangements to be picked up since I had arranged my schedule to accommodate the hours wait When I got there I was informed that there were two recall items that needed repair and that because of the second item the repair would take at least 2 hours. The service rep made a call and verified that the parts needed were in stock. I made arrangements to be picked up. Upon returning 2 hours later, I was told that the part for the original repair was NOT in stock and I had to return again when it came in. What a waste of time. More

I just bought a Hyundai Sonata Limited last night. It was a very pleasant experience thanks to our sales man Brett Bauer. We got an excellent deal. I had already shopped around and got 2 quotes, he was was a very pleasant experience thanks to our sales man Brett Bauer. We got an excellent deal. I had already shopped around and got 2 quotes, he was able to beat them both plus give me double the powertrain warranty. Points toward service. I also liked they didn't work on commission, but a base pay and on their customer service they give through reviews like this. Everyone was very friendly and helpful. The only reason I gave 4 stars instead of 5 was because they were pretty busy and had to spend a lot of time waiting around for finance guy... and then for car to finish getting detailed. But was worth it! More

i visites Rick Case in Duluth the staff os is very i visites Rick Case in Duluth the staff os is very attentive specially Manish who helped me to decide for wich car i should choose.Thanks .to me h i visites Rick Case in Duluth the staff os is very attentive specially Manish who helped me to decide for wich car i should choose.Thanks .to me help More

My wife and I had worked with three different dealers with a 100 mile radius to help us select a particular model Sante Fe Sport. All of the other dealers we worked with were unable to provide the car we with a 100 mile radius to help us select a particular model Sante Fe Sport. All of the other dealers we worked with were unable to provide the car we were looking for. Once we even paid a deposit on one, and they couldn't even get the car they had promised us. Once we went to Rick Case Hyundai, it was like a brand new world. Very professional and friendly sales representatives who worked hard to get the perfect car for us. Once we told them what we were looking for, we were able to locate the car, talk pricing, and sign paperwork within about four hours. The sales representative, sales manager, and finance manager were all very accommodating and friendly. It was a great experience working with them. Once we signed on the car, the sales representative drove it to us two days later, (about 80 miles away). I would definitely recommend purchasing a car from Rick Case Hyundai (Duluth, GA) and working with Manish Rajpurohit. He is very polite, knowledgable, and worked hard to get us the car we wanted. More

I PURCHASED A HYUNDAI ACCENT......I JUST WANT TO COMMENT ON THE GREAT SERVICE I RECEIVED FROM FRED SCOTT AND WAYNE VILLIAO..THEY MADE ME FEEL COMFORTABLE ABOUT MY PURCHASE. THERE WAS NO PRESSURE TO GET A CA ON THE GREAT SERVICE I RECEIVED FROM FRED SCOTT AND WAYNE VILLIAO..THEY MADE ME FEEL COMFORTABLE ABOUT MY PURCHASE. THERE WAS NO PRESSURE TO GET A CAR AND WAS WILLING TO WORK WITH ME I RECOMEND RICK CASE HYUNDAI More

Service people are always friendly, they listen to what you need done and the service is completed in a timely manner. I would recommend Rick Case Hyundai for the service department alone. David Santos i you need done and the service is completed in a timely manner. I would recommend Rick Case Hyundai for the service department alone. David Santos is one of the many nice, professional service department personnel that works there. Joyce Griffin More

I was very shocked at how well the customer service was. Matt Hunter was my service adviser, and he was especially helpful to me with my service, he was able to get me in and out within the expected time fr Matt Hunter was my service adviser, and he was especially helpful to me with my service, he was able to get me in and out within the expected time frame and was very courteous and offered me a bottle water. Long story short, i will definitely be back for my next visit and i personally recommend Matt Hunter as your service adviser. More