Rick Case Hyundai Duluth

Mike Green was great to deal with But his managements stinks. I made two visits there to buy a car and both times The walkout price was different than what I was promised. They nickel and dime you to d stinks. I made two visits there to buy a car and both times The walkout price was different than what I was promised. They nickel and dime you to death where I have a ended up being very frustrated and left Very dissatisfied over a few hundred dollars. My son bought his first vehicle here and they promised him a $400 College graduate rebate program thru Hyundai as long as His credit score was 680. It was 686 but they still said they would not submit the Hyundai because They said it wouldn't go through Due to a $50 late payment five years ago While he was in school,Even though I cosigned and mine was 815. They simply didnt want to be bothered,all they were interested in selling a vehicle and getting me out the door. Need the vehicle so Bought the vehicle even though I was very unhappy. I was curious about their lack of initiative so I went to AutoNation in Buford and they said it was no problem and they got it preapproved by Hyundai. Proves my point that Rick case did not want to be bothered because they wanted to sell new vehicle and get me the heck out the door. I will be purchasing two new Hyundais over the next two years and will not step foot in Rick case. I will be doing business with AutoNation in Buford Georgia. AutoNation Hyundai Buford is straight up Helpful and no BS. Several other posts here are very consistent with my experience. Once Rick case sells you a vehicle They could care less about whether you're happy or not. Their management could use a class in professionalism and customer service. My frustration was not the difference in money but the lack of them not Being straight up. They were very disrespectful and arrogant when I asked them to at least submit application To Hyundai. Autonation was more than happy to. More

I LOVE THEM AND THERE SERVICE WOULDNT GO ANYWHERE ELSE IF I WAS PAID TO #LOYALTY THANK YOU SO MUCH BEEN COMING HERE SINCE 2006 I WAS PAID TO #LOYALTY THANK YOU SO MUCH BEEN COMING HERE SINCE 2006 More

I live in Montgomery, Al and purchase the car in GA. I request a price minus title, taxes and Tag. I was informed that they knew what they were doing and they knew how to figure the cost ob title, taxes a request a price minus title, taxes and Tag. I was informed that they knew what they were doing and they knew how to figure the cost ob title, taxes and tag for Montgomery county, Montgomery, AL. I purchase the car on May 18.My temp tag expired and I could not drive the care for three days because no one who assist me. I final got hold of the dealer title and tag department and got another temp tag. The dealership mess up the VIN number for the delay in getting paper work to get the tag. On July 2, Montgomery county Probate office call to inform me that they received the dealer paperwork. Your dealership send a check for $987.23. The total cost to include a penalty for a delay in getting the tag. The total cost for the title, tag, taxes and penalty was $1177.19. A difference of $189.96. When I fax the information to your title and tag department, I was told that I would not be pay the different. As a Disable Veteran, I am very upset and will inform other Veterans of this service. More

bought 2013 Equus that was damaged and misrepresented. Rick Case Hyndual refused to repair the damage that was in excess of $1000. Numerous calls and emails to Stephan Gronberg have gone unreturned. Sam Rick Case Hyndual refused to repair the damage that was in excess of $1000. Numerous calls and emails to Stephan Gronberg have gone unreturned. Same with Rick Case. I would be very cautious in buying from this dealership. A lawsuit has been filed and I expect full compensation. More

Brandon Calvin is a great sales associate. He is not overly pushy like some car sales people He is knowledgeable about the vehicles. Very professional and pleasant to work with. I purchased 2 vehicle overly pushy like some car sales people He is knowledgeable about the vehicles. Very professional and pleasant to work with. I purchased 2 vehicles from him this weekend. One for my daughter and one for myself. The overall purchasing experience was excellent and we are happy with the vehicles we now own. I highly recommend working with Brandon. I will be calling him when I am ready to trade up! More

We purchased a Toyota Yaris sedan at a fair price. Fred Scott was very easy to work with. There was no high pressure pitch given. We were in and out in 2.5 hrs. I would recommend Fred and this dealership t Scott was very easy to work with. There was no high pressure pitch given. We were in and out in 2.5 hrs. I would recommend Fred and this dealership to family and friends.. More

I went in for service on my Sonota today. I was worried because I had been to several dealers before this one, but living in the johns creek area I decided this would be a great option. Nicole was wonderfu because I had been to several dealers before this one, but living in the johns creek area I decided this would be a great option. Nicole was wonderful helping me understand what I needed done, I didn't feel fooled or tricked as I sometimes do. It was a great, easy and quick experience. More

sometimes the dealers do not have the exact car the customer wants in stock but i was be able to buy the car i wanted at the rick case with sales person with friendly face and good knowledge. customer wants in stock but i was be able to buy the car i wanted at the rick case with sales person with friendly face and good knowledge. More

I went to the service department for a recall item on my 2011 Elantra (also purchased here). I had been getting calls and emails about the exchange program so I inquired while I was waiting for my car. Cu 2011 Elantra (also purchased here). I had been getting calls and emails about the exchange program so I inquired while I was waiting for my car. Curtis came to discuss my needs and interests and then discussed pros and cons for various models. Next, we went driving in one of each model we discussed. His knowledge of the cars was very helpful and his approach was sincere and helpful. After a couple of days and more driving, he helped me find a car better suited for my family. I would strongly recommend asking for Curtis if you're in the market for a car, Hyundai or not. He will find it for you. More

The service from Randy was great. I would give all 10's if possible. He was patient and answered all of our questions. My issue was with finance and the way they approve prospective buyers. They c 10's if possible. He was patient and answered all of our questions. My issue was with finance and the way they approve prospective buyers. They check your credit and finally let you know what all the numbers will be based on was agreed upon during the negotiating stage. You sign all the paperwork in finance and let you drive off the lot with your new car and your big smile on your face. Next day they email (not a call) and say that we need to go back in and sign more paperwork and that's when the rules of the game change. All my life I have been told that once you sign a contract it means its official. Well Dale the finance Director told us that if the bank has not approved then its not official. ??????????? Some of the terms of our deal have now changed. Big downer but I can say what made this review from ok to good was that he tried to make it up on the front end of the numbers which was in favor to us in the long run. Just the fact that after 3 or 4 hours at the dealer they make you go back up there and drop the bomb on you. Its like a double whammy. I just received a call for more paperwork (marriage license because of military discount). Not sure how they have their system setup but I have been to this rodeo many times and NEVER have I had this type of small inconveniences. I hope they work these out because I really did have a good experience and hopefully next time it will be a great experience because I will be back. More