Rick Case Hyundai Duluth

very good service. curtis was able to get me the vehicle i was looking for in a very quick amount of time and for the price i was looking for. he was very professional and i would recommend him to friends a i was looking for in a very quick amount of time and for the price i was looking for. he was very professional and i would recommend him to friends and family. More

Curtis was exceptionally professional from the time we met. He gave me good, detailed information about several of the cars I was interested in , and we test drove two of them. Curtis then worked very h met. He gave me good, detailed information about several of the cars I was interested in , and we test drove two of them. Curtis then worked very hard to get me into one of the cars, but we could not get to a deal, mostly because of my credit history. I am still likely to buy a Hyundai in the near future and I will definitely call Curtis. I will also recommend him to friends. Curtis is a credit to Rick Case. More

I'm 79 years old and have bought many cars. This was the easiest and friendliest car-buying/trade-in transaction I have ever experienced. the easiest and friendliest car-buying/trade-in transaction I have ever experienced. More

I visited this dealer three weeks ago and had a bad experience with another sales agent, and Ed contacted me to see if my husband and I were still in the market for a new vehicle. After listening to th experience with another sales agent, and Ed contacted me to see if my husband and I were still in the market for a new vehicle. After listening to the bad experience I had he went above and beyond to make the situation right! I would definitely recommend him if you go to Rick Case to purchase a car he is the best! Thanks Ed for your Superior customer service!!! More

I purchased a car for my daughter from this dealership and was told by the sales rep(Randy Peiffer) that I had three days to bring it back if I changed my mind. When my daughter starting signing the docu and was told by the sales rep(Randy Peiffer) that I had three days to bring it back if I changed my mind. When my daughter starting signing the documents I asked where was the document that stated there was a three day return policy and the sales rep told me the finance person would have it. When we went into the office with the finance person(Dale Allen) he said that Rick Case just had a three day return policy. I told him that I don't think they would honor a word of mouth policy and I wanted it in writing. He had a document that stated promises made by the dealership. He wrote in "Three day return if change mind", signed it and had my daughter initial it. I took the car to have it inspected after I purchased it(As I was told they couldn't allow me to take it to get inspected before the purchase because of insurance purposes) and the car had more issues than I was willing to fix. I took it back to the dealership and was told that the car was sold "As Is" and wasn't covered by their return policy.. I told the sales manager(Casey Lloyd) that I suspected that might be his response so I got it in writing. He said show me where you have that in writing. When my daughter went though her paperwork, the page wasn't there. The finance person had thrown it away and folded up the rest of the papers as if he had included it in with the rest of the sales paperwork. UPDATE: After posting this review, I was contacted by Kelly Smith who listened to my story and stated she would find the "We Owe" document and get back to me. When we talked next, she said they were unable to find the document and I would be allowed to return the vehicle. The vehicle was returned and my money was refunded. More

Mike Green was great to deal with But his managements stinks. I made two visits there to buy a car and both times The walkout price was different than what I was promised. They nickel and dime you to d stinks. I made two visits there to buy a car and both times The walkout price was different than what I was promised. They nickel and dime you to death where I have a ended up being very frustrated and left Very dissatisfied over a few hundred dollars. My son bought his first vehicle here and they promised him a $400 College graduate rebate program thru Hyundai as long as His credit score was 680. It was 686 but they still said they would not submit the Hyundai because They said it wouldn't go through Due to a $50 late payment five years ago While he was in school,Even though I cosigned and mine was 815. They simply didnt want to be bothered,all they were interested in selling a vehicle and getting me out the door. Need the vehicle so Bought the vehicle even though I was very unhappy. I was curious about their lack of initiative so I went to AutoNation in Buford and they said it was no problem and they got it preapproved by Hyundai. Proves my point that Rick case did not want to be bothered because they wanted to sell new vehicle and get me the heck out the door. I will be purchasing two new Hyundais over the next two years and will not step foot in Rick case. I will be doing business with AutoNation in Buford Georgia. AutoNation Hyundai Buford is straight up Helpful and no BS. Several other posts here are very consistent with my experience. Once Rick case sells you a vehicle They could care less about whether you're happy or not. Their management could use a class in professionalism and customer service. My frustration was not the difference in money but the lack of them not Being straight up. They were very disrespectful and arrogant when I asked them to at least submit application To Hyundai. Autonation was more than happy to. More

I LOVE THEM AND THERE SERVICE WOULDNT GO ANYWHERE ELSE IF I WAS PAID TO #LOYALTY THANK YOU SO MUCH BEEN COMING HERE SINCE 2006 I WAS PAID TO #LOYALTY THANK YOU SO MUCH BEEN COMING HERE SINCE 2006 More

I live in Montgomery, Al and purchase the car in GA. I request a price minus title, taxes and Tag. I was informed that they knew what they were doing and they knew how to figure the cost ob title, taxes a request a price minus title, taxes and Tag. I was informed that they knew what they were doing and they knew how to figure the cost ob title, taxes and tag for Montgomery county, Montgomery, AL. I purchase the car on May 18.My temp tag expired and I could not drive the care for three days because no one who assist me. I final got hold of the dealer title and tag department and got another temp tag. The dealership mess up the VIN number for the delay in getting paper work to get the tag. On July 2, Montgomery county Probate office call to inform me that they received the dealer paperwork. Your dealership send a check for $987.23. The total cost to include a penalty for a delay in getting the tag. The total cost for the title, tag, taxes and penalty was $1177.19. A difference of $189.96. When I fax the information to your title and tag department, I was told that I would not be pay the different. As a Disable Veteran, I am very upset and will inform other Veterans of this service. More

bought 2013 Equus that was damaged and misrepresented. Rick Case Hyndual refused to repair the damage that was in excess of $1000. Numerous calls and emails to Stephan Gronberg have gone unreturned. Sam Rick Case Hyndual refused to repair the damage that was in excess of $1000. Numerous calls and emails to Stephan Gronberg have gone unreturned. Same with Rick Case. I would be very cautious in buying from this dealership. A lawsuit has been filed and I expect full compensation. More

Brandon Calvin is a great sales associate. He is not overly pushy like some car sales people He is knowledgeable about the vehicles. Very professional and pleasant to work with. I purchased 2 vehicle overly pushy like some car sales people He is knowledgeable about the vehicles. Very professional and pleasant to work with. I purchased 2 vehicles from him this weekend. One for my daughter and one for myself. The overall purchasing experience was excellent and we are happy with the vehicles we now own. I highly recommend working with Brandon. I will be calling him when I am ready to trade up! More