Rick Case Hyundai Duluth

Curtis Wilson helped me to find the car that I was looking for. He was very knowledgeable. My overall experience at the dealership was great. I would recommend others to purchase a car at Rick Case looking for. He was very knowledgeable. My overall experience at the dealership was great. I would recommend others to purchase a car at Rick Case Hyundai in Duluth. More

I went in having seen the vehicle I was interested on their website and was greeted by Zack Hanna. We test drove the car right away and went in to discuss payment options. I was very clear with what I wa their website and was greeted by Zack Hanna. We test drove the car right away and went in to discuss payment options. I was very clear with what I was willing to pay and Zack worked with me and was very respectful towards my situation. We were able to work out a deal within an hour and a half and I was then directed to see Zak Warner. He was very friendly and was able to snag us a different finance rate which lowered our payment even more. Overall I was pleased with the sales people. I never felt pressured or disrespected and I look forward to coming back soon to purchase a new Hyundai Santa Fe for my fiance. More

Curtis Wilson is a very helpful and knowledgeable sales associate. He answered all my questions fully. i had such a great experience that my mom went back and bought from Curtis also. Definitely recommend associate. He answered all my questions fully. i had such a great experience that my mom went back and bought from Curtis also. Definitely recommend going to see him for a great car buying experience!! More

Jessica did a great job fiinding us a new car. She actually arrived early Sunday before her shift...and saw us walking the lot. She took the initiave to talk with us immeadiately. No pressure, no ha actually arrived early Sunday before her shift...and saw us walking the lot. She took the initiave to talk with us immeadiately. No pressure, no hassle...she worked hard to get us what we wanted...she is not afraid to walk the lot. More

Mr Sohn was a great salesman, he got us a fantastic deal on our trade in and a Awesome deal on our new vehicle. I will definitely send all my friends to him to buy their next vehicle! Very knowledgeable a on our trade in and a Awesome deal on our new vehicle. I will definitely send all my friends to him to buy their next vehicle! Very knowledgeable about the vehicles and also set up our car for us! More

very good service. curtis was able to get me the vehicle i was looking for in a very quick amount of time and for the price i was looking for. he was very professional and i would recommend him to friends a i was looking for in a very quick amount of time and for the price i was looking for. he was very professional and i would recommend him to friends and family. More

Curtis was exceptionally professional from the time we met. He gave me good, detailed information about several of the cars I was interested in , and we test drove two of them. Curtis then worked very h met. He gave me good, detailed information about several of the cars I was interested in , and we test drove two of them. Curtis then worked very hard to get me into one of the cars, but we could not get to a deal, mostly because of my credit history. I am still likely to buy a Hyundai in the near future and I will definitely call Curtis. I will also recommend him to friends. Curtis is a credit to Rick Case. More

I'm 79 years old and have bought many cars. This was the easiest and friendliest car-buying/trade-in transaction I have ever experienced. the easiest and friendliest car-buying/trade-in transaction I have ever experienced. More

I visited this dealer three weeks ago and had a bad experience with another sales agent, and Ed contacted me to see if my husband and I were still in the market for a new vehicle. After listening to th experience with another sales agent, and Ed contacted me to see if my husband and I were still in the market for a new vehicle. After listening to the bad experience I had he went above and beyond to make the situation right! I would definitely recommend him if you go to Rick Case to purchase a car he is the best! Thanks Ed for your Superior customer service!!! More

I purchased a car for my daughter from this dealership and was told by the sales rep(Randy Peiffer) that I had three days to bring it back if I changed my mind. When my daughter starting signing the docu and was told by the sales rep(Randy Peiffer) that I had three days to bring it back if I changed my mind. When my daughter starting signing the documents I asked where was the document that stated there was a three day return policy and the sales rep told me the finance person would have it. When we went into the office with the finance person(Dale Allen) he said that Rick Case just had a three day return policy. I told him that I don't think they would honor a word of mouth policy and I wanted it in writing. He had a document that stated promises made by the dealership. He wrote in "Three day return if change mind", signed it and had my daughter initial it. I took the car to have it inspected after I purchased it(As I was told they couldn't allow me to take it to get inspected before the purchase because of insurance purposes) and the car had more issues than I was willing to fix. I took it back to the dealership and was told that the car was sold "As Is" and wasn't covered by their return policy.. I told the sales manager(Casey Lloyd) that I suspected that might be his response so I got it in writing. He said show me where you have that in writing. When my daughter went though her paperwork, the page wasn't there. The finance person had thrown it away and folded up the rest of the papers as if he had included it in with the rest of the sales paperwork. UPDATE: After posting this review, I was contacted by Kelly Smith who listened to my story and stated she would find the "We Owe" document and get back to me. When we talked next, she said they were unable to find the document and I would be allowed to return the vehicle. The vehicle was returned and my money was refunded. More