Rick Case Hyundai Duluth

NOTHING but LIES! The actual paperwork was NOT what the car price was! They also added a Customer fee of $2499 What is that? I got screwed and I am NOT happy! car price was! They also added a Customer fee of $2499 What is that? I got screwed and I am NOT happy! More

Start the deal with 19,300 get final paperwork price of the car $23,000 plus and what is a $2499.00 service fee? NEVER again will I go to this place! They lie, lie, lie! I should have caught it before sign the car $23,000 plus and what is a $2499.00 service fee? NEVER again will I go to this place! They lie, lie, lie! I should have caught it before signing! More

I will never, EVER do business with Rick Case Hyundai again! I bought a new 2020 Hyundai Tucson from this location in November 2020 and it took them over 90 days to submit the titling information to the again! I bought a new 2020 Hyundai Tucson from this location in November 2020 and it took them over 90 days to submit the titling information to the local tag office and the DMV. I had to continue to escalate the issue to the General Manager who was somewhat helpful but not by much. The vehicle itself has no other operating issues. The issue was that I had to drive around with a dealer tag for over three months because some idiot at Rick Case did not have the paperwork together. What if I wanted to sell the car in the meantime? I wouldn't be able to because there was no title in my name, meanwhile I am paying on the car and financially responsible for it while the title took over 90 days from purchase to get in my name. This business has lost me as a customer for life and I will tell everyone that I know to NEVER, EVER, buy a vehicle or have a vehicle serviced at ANY location in the franchise! More

HIGHLY RECOMMEND THIS DEALERSHIP AND SALESMAN JAY RICKARDS (javanierickards@rickcase.com). We are new to the area and did our homework before visiting Rick Case Hyundai. We had seen the dealership's RICKARDS (javanierickards@rickcase.com). We are new to the area and did our homework before visiting Rick Case Hyundai. We had seen the dealership's inventory online and knew the vehicle we wanted to see. It was a Hyundai Tucson Limited. We were greeted upon entering the building immediately and introduced to salesperson Javanie "Jay" Rickards. Jay was friendly and responsive, quickly retrieving the vehicle. During our test drive, Jay was proactive in ensuring we had full knowledge of the vehicle. He filled gaps with warm conversation that was organic and appropriate. He made us feel very comfortable. When we returned to the office, Jay shared purchase and lease options. He was helpful and not pushy at all. It was clear that Jay had two objectives--to take good care of us and to serve his employer well. He very capably did both. I was in no rush to acquire a vehicle but open to it with the right deal. Jay handled all of our questions well and was responsive to our needs. Again, no pressure from him. He took our counteroffer to the sales manager and we agreed on a mutually advantageous deal. The process took some time from when we walked in to when we left, but through it all, Jay was communicative, warm, and helpful. I've been buying cars for forty years and the experience I had thanks to Jay's warm, professional, helpful manner far exceeded all other experiences--night and day difference. The entire office felt like a warm, pleasant work environment, which was an added blessing and the finance manager, Charles Noh was pleasant, professional, and not pushy either, but the gold star went to Jay. This young man is highly competent with knowledge, professionalism, caring, and commitment second to none. Ask for him and you won't be disappointed. This dealership is of high integrity and it shows in its employees. More

I bought a car 2 years ago and have been changing the front turn signal (DRL) every 3 months; left side, then right side, repeat. After changing the bulbs again in the first 6 months, I thought it was o front turn signal (DRL) every 3 months; left side, then right side, repeat. After changing the bulbs again in the first 6 months, I thought it was odd and found a genesis auto club that says this is a known issue with this make/model but not recognized as recall. I brought this issue to the service manager's attention at the time and they said they needed to build a history to show it's defective. I bought the story since it made sense and they changed the bulbs for "no charge" (but I paid the first 2 times... More than $100 per bulb change). This year, I've been remote and hardly drive the car. In July, the passenger side bulb was out and again, I asked if they would look at the wiring harness and they did. They changed it under warranty, finally, and I asked if they would change the driver side. I was told that since the bulb is working they can't change anything and I would have to come back when it's out. He then said, my warranty expires tomorrow, so if it goes out by then come back. It's now December and the driver bulb is out. I went back to the dealership asking about the harness and was told that I would have to pay $250 + taxes to have it replaced. What am I missing? If after 18 months, you finally change 1 of 2 sides that have been constantly failing?? Now, I'm being asked for $250 + taxes because someone failed to read notes to see the trend or listen to the customer? I had hopes that this was a reputable shop but was only left with the final words of the service agent, "Call Hyundai...because you're warranty is up.." More

This review is of the service department. Check the This review is of the service department. Check the work you are paying for before you sign anything or give them money. Also check that they didn This review is of the service department. Check the work you are paying for before you sign anything or give them money. Also check that they didn’t do more damage. I took my car in to have the headlights and taillights replaced. They didn’t replace the driver side headlight, the brake light bar in the rear window and the turn indicators no longer work, but they did before they touched it. The online appointment system is meaningless. I booked an appointment in advance and dropped my car off early, but I had to call repeatedly to get my car looked at. I asked for an oil change, accepted a $69 up sell package and that ended up costing me $159. I spent a lot of money, lost an entire day of my weekend, and I still can’t drive my car without risking a ticket. I have left a voicemail and email for the service manager, all I got back was a request to review my visit. More

The best. The only dealership I feel that has honest people with integrity. Why anyone would go to any other dealership in the Gwinnett Place area is beyond me. Plus a grave error. people with integrity. Why anyone would go to any other dealership in the Gwinnett Place area is beyond me. Plus a grave error. More

WORST SERVICE EXPERIENCE EVER. TAMMY, SERVICE MANAGER AT WORST SERVICE EXPERIENCE EVER. TAMMY, SERVICE MANAGER AT RICK CASE HYUNDAI IS RUDE AND NOT RESPONSIVE. THEY BROKE MY OVERHEAD VISOR WHILE THE CAR WA WORST SERVICE EXPERIENCE EVER. TAMMY, SERVICE MANAGER AT RICK CASE HYUNDAI IS RUDE AND NOT RESPONSIVE. THEY BROKE MY OVERHEAD VISOR WHILE THE CAR WAS BEING REPAIRED. NO ONE IS ANSWERING AND LEFT A LOT OF VOICE MAIL FOR GENERAL MANAGER MARK SOMEONE...NO REPLY DON'T BUY YOUR CAR OR TRUST LEAVING YOUR CAR THERE I WOULD ENCOURAGE YOU TO GO AND SPEAK TO ANY ASSOCIATE WORKING AND YOU WILL FIND OUT ON YOUR OWN, More

Solid Dealership It took some negotiating, particularly in advance, but ultimately I bought a vehicle at a fair price. I would use them again in the future. It took some negotiating, particularly in advance, but ultimately I bought a vehicle at a fair price. I would use them again in the future. More

Please confirm your account to post your Please confirm your account to post your review 5/4/2020 I wish I could give 0. even 1 star seems too much we went car hunting yesterday and Please confirm your account to post your review 5/4/2020 I wish I could give 0. even 1 star seems too much we went car hunting yesterday and this is our 3rd Hyundai for our household. We love them. We were talking to William. He is not professional at all. We were not offered anything to drink. He did not even introduce himself to us or even the manager introduced himself. My salary was not enough for the car we were looking for so we had to add my husband's name. We were there to see if we qualify for the 0% interest they have going on for Covid19. So when we didn't get approved for that we told him we will look for something cheaper as we cannot afford that particular vehicle at this moment. He had to mention atleast 3 times that why were we there if we cannot afford the car. He then said what made us look into the car if we cannot afford it. When we apologized for wasting his time and told him we will wait, he said "until the next covid?'' I cannot believe an employee for such big company can be so unprofessional. We will buy something but too bad you are loosing businesses for this car salesman More