Rick Case Hyundai Duluth

My Rick Case experience Being new to the area, I had looked at several other dealerships, but had been unable to find one with the right auto or a staff that made me comforta Being new to the area, I had looked at several other dealerships, but had been unable to find one with the right auto or a staff that made me comfortable enough to want to do business with them. That all changed when I went to Rick Case and met John Tran. John was pivotal in helping me find the vehicle I had been searching for. It is a great SUV and had all the options I had been looking for and I saved thousands on the purchase price! Hats off to the Rick Case "dream team", John Tran, Jonathon Kim and Chett Rolle, for making the whole process seamless and relatively pain free. I am currently enjoying the heck out of my new acquisition and if anyone I know is on the hunt for one of their own, I will definitely refer them to Rick Case. You guys are simply awesome! More

Great Car....Customer Service could be better! I recently purchased a 2016 Sonata. I Love this car. I worked with Debbie initially and she was great. She assisted me with all of the paperwork. I recently purchased a 2016 Sonata. I Love this car. I worked with Debbie initially and she was great. She assisted me with all of the paperwork. The process to purchase through XChange Leasing for Uber can be a lengthy one. She explained everything. My initial issue wasn't with her, but was with her colleague. I spent 2 and 1/2 hours there initially. Not a big deal. Debbie had to leave, so she left the delivery of the car to another sales rep. I was told that the car would be ready for pick up when I arrived. I waited an entire hour and a half because the car was being filled up with gas. Long story short my friend was in the lot and the car that I was given had been there since we arrived. I watched this gentleman walk around and talk to others while I waited. I value my time and the time of others evidently he doesn't. Finally he came to get me stating the car was ready and gave me a 3-5 minute overview on features. I purchased a Nissan last year and my features demonstration lasted for close to 15 minutes. He stated that he would call to set up Bluelink the following day. It's still not set up. I failed to mention that he gave me the WRONG car. The VIN was completely different. I just happened to grab the second key the next morning. When it didn't work, I knew something was off. I thought maybe it's the wrong spare key. It was the wrong car. I realized the issue and contacted the dealership immediately. He called me back and left a message saying that I may have the wrong car....sir, I already verified that it is the wrong car, please don't play games. When I received my car, that I verified the miles on during the test drive, there was almost 100 additional miles on the car. It is 17 miles from the dealership to my job. You do the math! When I questioned salesman #2, he said that the car had been parked all night. When I asked about the mileage, he said well maybe we gave the car to another Uber driver. Listen, mistakes happen! Honesty is important and at this point there was no reason to lie but he did. All I wanted was an acknowledgement of the issue and a real heartfelt apology. I attempted to reach out to my original salesperson but got no response to my calls or emails. That really made me sad because I really liked working with her. It wasn't until I sent an email to the manager, that I received an apology. I love my car.....I did not like the service that I received. The manager advised me to come in to get the other issues resolved and I will as soon as my schedule allows. Salesman #2 (Henry) do better! Every customer, even those working with other reps, are important. I did refer my colleague to you to purchase a new vehicle. After she heard my story, she opted to purchase her 2016 Elantra elsewhere. More

I was greeted upon entering dealership with respect. I rate Rick Case Hyundai a 5 Star because the atmosphere is very comfortable, I was greeted respectfully upon entering the dealership. My sales rep Ha I rate Rick Case Hyundai a 5 Star because the atmosphere is very comfortable, I was greeted respectfully upon entering the dealership. My sales rep Hamilton gave me a tour of the facility just before delivering my new 2016 Sonota SEthat was well detailed. Hamilton went over everything in the car to make sure that I was comfortable with the knowledge of operating my new vehicle because of the technology. Thank you all at Rick Case Hyundai on Satellite Blvd. More

Very satisfied customer Hamilton really understand my needs and didn't stop until I was satisfied & met my specific needs. He got me the best financing options to fit me. Eve Hamilton really understand my needs and didn't stop until I was satisfied & met my specific needs. He got me the best financing options to fit me. Even though I came in to get a car through Uber, he recognized I could finance it through the dealership and saved me a lot of money and I greatly appreciated that. More

Great The service was fast and easy process. I referred two of my friends to this dealership I would recommend this dealership to anyone looking to purchase The service was fast and easy process. I referred two of my friends to this dealership I would recommend this dealership to anyone looking to purchase hit next car. More

excellent Very professional and knows what he is talking about. It took a while to get out of the place due to it being busy, but he was very professional and k Very professional and knows what he is talking about. It took a while to get out of the place due to it being busy, but he was very professional and kept me updated. More

New car experience Getting a new car was a feeling that I hadn't experience in a long time. The sales associates made me feel as if I had won the lottery. The experience Getting a new car was a feeling that I hadn't experience in a long time. The sales associates made me feel as if I had won the lottery. The experience I felt was one of great joy. Thanks for the new car experience. More

THE SALES PERSON TOOK CARE OF ME VERY WELL I WILL RECOMMEND RICK CASE DULUTH TO ALL BUT WATCH OUT FOR THE DIRECTOR OF FINANCE, PLEASE CHECK AND MARK ALL DETAILS COMING OUT OF HIS PAPER WORK. BE I WILL RECOMMEND RICK CASE DULUTH TO ALL BUT WATCH OUT FOR THE DIRECTOR OF FINANCE, PLEASE CHECK AND MARK ALL DETAILS COMING OUT OF HIS PAPER WORK. BE CAREFUL, HE IS VERY RUDE AND UNAPPROACHABLE. EVERY OTHER PERSON UP TO SALES MANGER ARE TERRIFIC. I WILL RECOMMEND RICK CASE TO ALL. GOT GOOD SERVICE AND PRICING. More

by far the best experience I've ever had in purchasing a car Mr Henry Olowu went above and beyond duty in assisting my mom to find the perfect vehicle for her..... he really cares for his clients and is an ass Mr Henry Olowu went above and beyond duty in assisting my mom to find the perfect vehicle for her..... he really cares for his clients and is an asset Hyundai corporation.... More