Rick Case Hyundai Duluth

Excellent Service I have never been to a car dealership where everyone that works there speak to you and ask can they help you with anything. Rick Case is doing an exce I have never been to a car dealership where everyone that works there speak to you and ask can they help you with anything. Rick Case is doing an excellent job on teaching their personnel how to be courteous to potential car buyers. More

Service Kelly Smith was excellent. She went above and beyond to make sure all my needs were taking care of even after I was sold the car. I definitely would r Kelly Smith was excellent. She went above and beyond to make sure all my needs were taking care of even after I was sold the car. I definitely would refer anybody to her to purchase a car and I will return back when I am looking for another replacement. The Service center is also top notch with excellent customer service and good work. The staff is also courteous and the managers make sure every thing is taken care of as well. I have had an overall great experience with Rick Case Hyundai Duluth. More

The car buying expereince It was surely an experience, the tug of war to get the best deal , on both ends, its tough to find that sweet spot when both dealer and customer are s It was surely an experience, the tug of war to get the best deal , on both ends, its tough to find that sweet spot when both dealer and customer are satisfied with their bargaining skills. Its was bitter sweet but enjoyable all at the same time. Good bunch of people there. Thank you More

- I had a good experience with Blessing, who was very eager to work with us and worked effectively to make sure our needs were satisfied. My family has I had a good experience with Blessing, who was very eager to work with us and worked effectively to make sure our needs were satisfied. My family has bought multiple cars from Rick Case, so we trusted that the process would be efficient. However, when we came in to sign documents to purchase our car, the process took way too much time (We were there for over 7 hours) and I felt that we were being dealt with in an unprofessional manner (Not related to Blessing, but more so one of the managers). More

very good! I love my car. I love the color brown too. My other Hyundai's came with Michelin tires and would have preferred those but all is good! the dealers I love my car. I love the color brown too. My other Hyundai's came with Michelin tires and would have preferred those but all is good! the dealership is very pleasant and everyone there was very nice! More

Never lets me down To say that this dealership always exceeds my expectations is an understatement. Daniel Wilson is by far the poster child for what a Customer service To say that this dealership always exceeds my expectations is an understatement. Daniel Wilson is by far the poster child for what a Customer service Rep should be. Thanks to Daniel and his team for getting my car back in working and drivable conditions. More

Third times a charm! This is our 3rd time purchasing a car at Rick Case Hyundai. I always dread buying cars and dealing with sales people. Usually I let my husband do all This is our 3rd time purchasing a car at Rick Case Hyundai. I always dread buying cars and dealing with sales people. Usually I let my husband do all that and only show up to sign papers. This time I was there for the whole process. And can honestly say this time was the easiest, most pleasant and satisfying experience. Our sales person, Kevin Cook, was a pleasure! He understood how much I hated the process and he went out of his way to make me feel comfortable. At no time did he make us feel pressured to buy. He listened to what we wanted and delivered exactly what we asked for. Mr. Kim in the finance department also was a pleasure. He made sure our questions were answered and if he couldn't satisfy our questions, he reached out to a manager that could. Jonathan Kim was brought in twice to answer our questions and he was also very eager to satisfy us and make sure we were completely happy. All three went above and beyond and made this our best car buying experience ever. More

2016 Sonata We visited Rick Case Hyundai on two separate occasions. Both times, the staff was great. As a woman and the purchaser, I particularly liked when the s We visited Rick Case Hyundai on two separate occasions. Both times, the staff was great. As a woman and the purchaser, I particularly liked when the salesperson would ask who the car was for, then would address me, but not leave my husband out of the discussion either. The staff is well-trained. More

Best used car buying experience ever! After being in an accident that totaled our car (which had over 100,000 miles, and we were planning to drive another 100,000) we had to search for a r After being in an accident that totaled our car (which had over 100,000 miles, and we were planning to drive another 100,000) we had to search for a reliable used car. A good friend said, "Give Hyundai and Rick Case consideration. The Hyundai is the new Honda - people just don't know the brand yet." After visiting other dealerships with test drives of other models, we stopped at Rick Case. From the minute we walked in, the no pressure atmosphere and truly helpful staff and sales consultant (Kevin Cook) walked us through the philosophy of Rick Case and the features of the Hyundai. After explaining their 100,000 mile warranty program on used cars (mile "1" begins when you buy the car - no matter the previous mileage), we were sold on the car we liked. The only option it didn't have that we wanted was a sunroof. No problem! A guaranteed factory sunroof was installed within 3 days, and we drove away as happy customers! More