Rick Case Hyundai Duluth

Excellant Customer Service At Rick Case Hyundai We had a great experience buying a car, great customer service, the staff was very friendly, knowledgeable, etc. We have purchas At Rick Case Hyundai We had a great experience buying a car, great customer service, the staff was very friendly, knowledgeable, etc. We have purchased 5 vehicles from Rick Case Hyundai since 2002 and we can say that every experience is extremely good experience. Prior to finding Rick Case, we dreaded going to a dealership even to look let alone buy a vehicle, but Rick Case changed all of that negativity towards dealerships and the car buying experience. We would highly recommend the dealership and the vehicles. We have purchased all Hyundai's and have a great experience with the different models they have, i.e. Santa Fe, Sonata, Elantra, etc. We have also used their Service Dept, which we find to be also excellent in customer service, etc. More

KH Elantra Great buying experience, I highly recommend the team. Kelly took me right to the vehicles in my price range and showed me the feature options. Finan Great buying experience, I highly recommend the team. Kelly took me right to the vehicles in my price range and showed me the feature options. Financing was straightforward and quick. More

Excellent customer service At Rick Case hyundai I had a great experience buying a car, great customer service, the staff was very friendly at Rick case hyundai dealership! Thank At Rick Case hyundai I had a great experience buying a car, great customer service, the staff was very friendly at Rick case hyundai dealership! Thanks to Henry olowu and Robert Baptiste you guys were awesome! And yes I will recommend my friends and family to Rick case hyundai! More

Wonderful experience! After having awful experiences at a few other dealerships, we decided to give Hyundais a try and visit Rick Case Hyundai in Duluth. My brother and si After having awful experiences at a few other dealerships, we decided to give Hyundais a try and visit Rick Case Hyundai in Duluth. My brother and sister-in-law bought a car there last summer and had a wonderful experience. We hoped for the same. We were greeted by Daniel Kidd. We were not that familiar with Hyundais and Daniel was very knowledgeable. After deciding on a used car, we worked with Robert Baptiste during the negotiating process. Robert was friendly and made the deal! Even the finance manager, Dong Kim, was pleasurable. Overall, from our first step into the dealership show room to when we drove our car off the lot, it was a great experience. Compared to what we experienced at the other dealerships, it was stellar! More

New Vehicle Purchase When arriving at the dealership, we were greeted warmly and directed to Kevin. We told him we interested in the Santa Fe, so he proceeded to provide When arriving at the dealership, we were greeted warmly and directed to Kevin. We told him we interested in the Santa Fe, so he proceeded to provide details about the vehicle. In fact, he showed us both the Santa Fe & the Santa Fe Sport to compare and more easily understand the differences between the two. We finally decided on the Santa Fe. Kevin then introduced us to a service repesentive who answered service & warranty related questions. We were satisfied with the vehicle we chose and sales related service we were given. More

Regina was awesome. Great customer service overall. With very friendly and professional demeanor and positive attitude toward customers Regina was awesome to get my car ready with all related work org With very friendly and professional demeanor and positive attitude toward customers Regina was awesome to get my car ready with all related work organised. All the questions were answered and explained. The team is easy to communicate with, well mannered and collaborated. Great car shopping experience so far. More

Joseph Was Awesome I came in and Joseph was very friendly knowledgeable and most importantly to me; efficient! He was very accommodating and I had a great experience ove I came in and Joseph was very friendly knowledgeable and most importantly to me; efficient! He was very accommodating and I had a great experience overall. More

Excellent overall experience I saw the Dodge Ram Bighorn on-line and phoned the dealership and spoke with Henry Olowu. I came by with the intention of just gathering information b I saw the Dodge Ram Bighorn on-line and phoned the dealership and spoke with Henry Olowu. I came by with the intention of just gathering information but Henry and Robert Baptiste really impressed me. Very knowledgeable and friendly guys. Needless to say, they sold me on the vehicle and I purchased it that day. I will not hesitate to recommend Rick Case to all me family and friends. More

Excellent Service! I was having my vehicle serviced and felt like inquiring about the trade-in program. Regina and Robert answered all my questions and worked with me to I was having my vehicle serviced and felt like inquiring about the trade-in program. Regina and Robert answered all my questions and worked with me to trade -in my Sonata for a 2017 Tucson. It is amazing! It has been a very positive experience so far from the time I got in contact with Regina and Robert and including Karen Dewhurst with the finance department. More

Great with standard line, not so much with luxline Sales floor team was friendly and knowledgeable of standard line. I purchased an Equus, and some of the "luxury" features and services stated when I Sales floor team was friendly and knowledgeable of standard line. I purchased an Equus, and some of the "luxury" features and services stated when I researched online are only available on the NEW 2017 cars at Rick Case. The sales person had an issue setting up the bluelink free trial and my Hyundai website. Only when I tried to set up these services online myself on Mon 1/6, did the non responsiveness begin. I needed to schedule a follow-up visit to repair chipped paint. I called to schedule a valet pick up within a week of purchase. Only after calling the dedicated Equus customer service line and bluelink myself did I learn that the dealership has to set up certain services. The "At your service" luxary benefit was not honored on my 2016 vehicle although I am the first retail owner of the vehicle, and there were 690 miles on the car the day I purchased (1/14/17). Still no follow-up after being told by the Equus customer service team that my concerns have been escalated to Adam, a manager at Rick Case. Love my car, but don't look for the luxury perks or service from Rick Case Hyundai unless you are dropping big bucks on a 2017 newly renamed G80 or G90 with 500 miles or less on it. Although the Rick Case team will not get more of my business, Regina and RL were nice and the Hyundai brand is solid. More