Rick Case Hyundai Duluth

Saturday before Easter Velo greeted us appropriately, when we arrived on the lot. He did a very good job listening to what we wanted and meeting our needs. Within two hours Velo greeted us appropriately, when we arrived on the lot. He did a very good job listening to what we wanted and meeting our needs. Within two hours we had made the agreement to purchase (after two test drives). Robert was also very clear and helpful about our arrangement. From that point the day got very long. We were at your site from 10:30am to 5:00pm. The computer system malfunctioned, and apparently there is no back-up plan for if paperwork can't be printed. We literally had to scratch out another customer's information to get the necessary paperwork processed for us. Mariana in Service did a good job helping answer some questions, but from the time we saw her we were feeling babysat, because apparently Finance was overloaded that day. Irwin was nice, but we can't imagine why it took over three hours to get from full purchase agreement to actually seeing the Finance man. After Finance, we still had to wait for my vehicle to be cleaned, and the cleaning job was only adequate. I had to return to deliver my car to get a ding fixed (revisit 1), to pick up my fixed car which was again not well-cleaned before deliver (revisit 2), and to sign yet another form that was apparently missed during the long purchase process (revisit 3). I like the car. I don't like the car-buying experience. More

Hassle free Our purchase was done in a professional way without pressure to purchase or buy anything we weren't interested in. All who assisted us were well vers Our purchase was done in a professional way without pressure to purchase or buy anything we weren't interested in. All who assisted us were well versed in the vehicle. We should have probably spent more time learning some of the features, as we were not fully aware how to do things later on our own. More

I got a new car Friendly place with hard working salesman. I was able to get a black on black Hyundai Elantra. I would say make sure you look for all rebates online t Friendly place with hard working salesman. I was able to get a black on black Hyundai Elantra. I would say make sure you look for all rebates online those help get the prices down and check your vehicle before leaving to make sure you have the correct car. More

Very satisfied Great experience at Rick Case Hyundai. Staff was welcoming and professional, but not pushy. I love my new 2017 Santa Fe. My time in my car is like a d Great experience at Rick Case Hyundai. Staff was welcoming and professional, but not pushy. I love my new 2017 Santa Fe. My time in my car is like a dream. Would buy/lease from them in the future. More

First car, Best car!! Robert immediately made an impression on me and my dad as someone who is loyal with his customers. He went far above and beyond to provide comfort/ama Robert immediately made an impression on me and my dad as someone who is loyal with his customers. He went far above and beyond to provide comfort/amazing service for the times we were in there, but also going forward with my relationship with Hyundai. He is the reason I chose to business with Rick Case. He believes in operating through transparent deals and expects the best for his customers. Great manager and honest man. More

Good job I purchased Tucson SE Plus from this dealer. Negotiated everythign via email and only spent an hour at dealer to sign papers and pick up car. Perfect I purchased Tucson SE Plus from this dealer. Negotiated everythign via email and only spent an hour at dealer to sign papers and pick up car. Perfect experience More

Good Company Very impress to have shop at your dealership, had no intensions on buying a car but after talking with your staff or team member, I begin to realize t Very impress to have shop at your dealership, had no intensions on buying a car but after talking with your staff or team member, I begin to realize that was the best thing for me to do, trade my old car before I begin to have trouble, so I took her advise, good move for me to make and the transaction went very smooth no problems although I had to get my down payment a little higher then expected we work it all out... More

? treated me very well all your staff. I would recommend to Charles, my friend. I do not feel like to write any more. thank you very little. treated me very well all your staff. I would recommend to Charles, my friend. I do not feel like to write any more. thank you very little. More

I was Sold by Joseph - Great Work Joseph is a great asset to Rick Case. Very patient, understood every need, made recommendations. Best car buying experience ever. Rick Case team shou Joseph is a great asset to Rick Case. Very patient, understood every need, made recommendations. Best car buying experience ever. Rick Case team should be proud of Members like Joseph. Thank you Joseph!!!. We will cherish the car. More