Rick Case Hyundai Duluth

World Class Customer Service I had a fantastic experience at Rick Case Hyundai in Duluth, GA. We went in looking for an SUV that had 3-rows. The vehicles we were considering wer I had a fantastic experience at Rick Case Hyundai in Duluth, GA. We went in looking for an SUV that had 3-rows. The vehicles we were considering were the Hyundai Santa Fe and Kia Sorento. This dealership went above and beyond to make sure we were getting the best possible vehicle for the needs of our family. Since the Rick Case Kia dealership is right next door, they even went over to and brought a Sorento onsite for us to examine side-by-side. At no time did we feel any pressure from the staff at Rick Case Hyundai. We received top notch customer service from the entire team. Special thanks to Robert Baptiste, Daniel Kidd, Henry Olowu, and Dale Allen. This entire team made our shopping experience pleasant. Even my 4-yr old son and 8-yr old daughter were taken care of very well (Cheetos always help!, thank you Daniel!!) More

Back for Number 4. I bought my first Hyundai Tucson in 2008. In December 2009 I had a very serious auto accident. I had significant injuries, but they would have been mu I bought my first Hyundai Tucson in 2008. In December 2009 I had a very serious auto accident. I had significant injuries, but they would have been much worse had I not been in such a safe vehicle. That convinced me and I have been buying Tucsons ever since. Henry at Rick Case always knows what things are important to me and manages to find me just the car I need. More

Excellent Sales Service Expreience My experience was perfect and memorable, I couldn't have asked for more. The finance manager was friendly, patience and educative. The sales personnel My experience was perfect and memorable, I couldn't have asked for more. The finance manager was friendly, patience and educative. The sales personnel, Henry Olowu took me through all that is needed to be known about the car. I appreciate the experience. More

Ask for Brian Hinson The best salesman at Rick Case Hyundai is actually next door at Rick Case Kia. His name is Brian Hinson and he is professional, knowledgeable, and he The best salesman at Rick Case Hyundai is actually next door at Rick Case Kia. His name is Brian Hinson and he is professional, knowledgeable, and helpful. As both dealerships are part of the same family he was able to help me purchase my car at Rick Case Hyundai. Ask for Brian!!! More

Rick case Hyundai We visited to Rick Case for estimating Sonata SE 2017. Chan park helped us to make a good price. He was kind and did his best to us. I definitely reco We visited to Rick Case for estimating Sonata SE 2017. Chan park helped us to make a good price. He was kind and did his best to us. I definitely recommend him. More

Saturday before Easter Velo greeted us appropriately, when we arrived on the lot. He did a very good job listening to what we wanted and meeting our needs. Within two hours Velo greeted us appropriately, when we arrived on the lot. He did a very good job listening to what we wanted and meeting our needs. Within two hours we had made the agreement to purchase (after two test drives). Robert was also very clear and helpful about our arrangement. From that point the day got very long. We were at your site from 10:30am to 5:00pm. The computer system malfunctioned, and apparently there is no back-up plan for if paperwork can't be printed. We literally had to scratch out another customer's information to get the necessary paperwork processed for us. Mariana in Service did a good job helping answer some questions, but from the time we saw her we were feeling babysat, because apparently Finance was overloaded that day. Irwin was nice, but we can't imagine why it took over three hours to get from full purchase agreement to actually seeing the Finance man. After Finance, we still had to wait for my vehicle to be cleaned, and the cleaning job was only adequate. I had to return to deliver my car to get a ding fixed (revisit 1), to pick up my fixed car which was again not well-cleaned before deliver (revisit 2), and to sign yet another form that was apparently missed during the long purchase process (revisit 3). I like the car. I don't like the car-buying experience. More

Hassle free Our purchase was done in a professional way without pressure to purchase or buy anything we weren't interested in. All who assisted us were well vers Our purchase was done in a professional way without pressure to purchase or buy anything we weren't interested in. All who assisted us were well versed in the vehicle. We should have probably spent more time learning some of the features, as we were not fully aware how to do things later on our own. More