Rick Case Hyundai Duluth

Andrew was great to work with, he was very knowledgeable and helpful. He did not press us to buy, and allowed us time to talk and consider our purchase. and helpful. He did not press us to buy, and allowed us time to talk and consider our purchase. More

bought a Genesis GV80 from Rick Case and couldn’t be happier with the experience. I’m a pretty direct communicator — I don’t want to be sold or pressured. I want access to the cars, time to think throug happier with the experience. I’m a pretty direct communicator — I don’t want to be sold or pressured. I want access to the cars, time to think through my options, and a fast, no-hassle buying process once I’ve made a decision. Kash, my sales rep, absolutely nailed it. He understood my style right away, gave me the space I wanted, and moved quickly when I was ready to buy. No games, no runaround — just solid, respectful service. Huge shoutout as well to Matt and Gene in sales management. They helped streamline the process even further and made sure everything ran smoothly behind the scenes. What really stood out is how the entire team at Rick Case matched their sales style to my buying style — which is the opposite of what you get at most dealerships. Highly recommend this place, especially if you appreciate a no-pressure, customer-first experience. More

i won't every do business with Rick Case again! It's been since February 23, 2025, since I canceled the policy! It's been 5 weeks according to the finance manager Maeco Williams saying my refund It's been since February 23, 2025, since I canceled the policy! It's been 5 weeks according to the finance manager Maeco Williams saying my refund check was mailed! I didn't receive it! I contacted the general manager, Mark Johnson, after the fifth week, he assured me that it was mailed. Today is the 3rd week according to him and I still have not received my check! The company is located in Duluth, GA, I live in Stone Mountain, GA! 20 min away! The sad part is I can't believe a company this big would toy with someone for this little amount of money! They won't honor their end of the deal! I have admitted fault, changing numbers on the contract, giving false numbers to the protection service company and they still won't pay me my refund! More

They keep telling me my refund is in the mail, and it's been since February 23, 2025, and I still have NOT received my refund! They just keep lying! been since February 23, 2025, and I still have NOT received my refund! They just keep lying! More

Steve Frick had no business dealing with customers. . He raised his voice and proceeded to gas light me after he offered me a sale price and I accepted it. He makes used car salesman look good he is th . He raised his voice and proceeded to gas light me after he offered me a sale price and I accepted it. He makes used car salesman look good he is that cold and callous. More

I was VERY displeased with the non-transparency about the 20 year warranty. We were led to believe that it applied to our sale until the moment of the signing, even though we asked numerous times and were a 20 year warranty. We were led to believe that it applied to our sale until the moment of the signing, even though we asked numerous times and were assured that we were eligible. If only they were honest and upfront and trustworthy. That would have made 100% difference. The reputation of car dealers unfortunately proved true this time. Honesty is always the best policy if you want to win our trust in you. More

Great customer service. . and the time waiting for the car repair was quick that what he said . and the time waiting for the car repair was quick that what he said More

Busy, however very attentive & professional! Work is always top notch! Thank you to all & would highly recommend Work is always top notch! Thank you to all & would highly recommend More

Was looking for a good used car at a great price. . Went to several dealerships, and was considering Carmax and Carvana.. Found a couple cars in my price range online with Rick Case in Duluth, and tho . Went to several dealerships, and was considering Carmax and Carvana.. Found a couple cars in my price range online with Rick Case in Duluth, and thought I would take a look. This isn't hyperbole - this was the best car buying experience I have ever had. Their used cars go through intensive inspection, repair and replace, then are offered for sale - with a 10 year 100k powertrain warranty! That blew me away. Kush Patel was a wonderful salesman, so friendly and had the patience of a Saint. Never pushy at all. I so appreciated his honestly and his understanding with staying in my budget, he just went over the top to find us the right car. Thank you Kush. Jhon Louis took care of our financing, and was simply wonderful. Funny, friendly, honest, and took so much time to go through all of our options and get us out the door. I have never ended a car buying experience with a hug, but I don't think I want to buy another car again without it, lol. Thank you, Jhon. We also enjoyed the occasional Metallica and Craig Morgan sing along from the sales manager at the front, who halted his performance to congratulate us on our purchase, 🤣. You guys were all wonderful! I don't think I will ever buy another car anywhere else, and I will definitely be recommending you guys if anyone I know is looking to buy. Thank you so much! More