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Rick Case Hyundai Duluth
Duluth, GA
1,120 Reviews
In 1986, Rick Case Automotive Group opened America’s first Hyundai dealerships in Fort Lauderdale, FL and Atlanta, GA and became the nation’s largest dealer.
The Rick Case Automotive Group, founded in 1962 in Northeast Ohio and also proudly serving Atlanta and South Florida since 1986, is owned and operated by the wife and husband team of Rita and Rick Case. With 17 dealerships - operating Honda, Hyundai dealerships in Cleveland, Ohio; Audi, Mazda, Kia and two Hyundai dealerships in Atlanta, Georgia; and Honda Cars & Cycles, Acura, Fiat, two Hyundai dealerships, Volkswagen, Maserati, Alfa Romeo, and Kia in South Florida - the Rick Case Automotive Group has forged an irrefutable reputation as one of the country’s leading auto dealers.
Rick Case Automotive Group attributes its growth to not just selling quality vehicles and products, but also to its unwavering commitment to customers. All Rick Case dealerships feature customer lounges with Wi-Fi for the customers’ convenience. Additionally, Rick Case personally along with all Rick Case managers, sales and service personnel are available 24 hours a day and provide customers with their cell phone numbers. The personal connection between Rick Case representatives and customers is one of the many unrivaled services that Rick Case Automotive Group provides.
Additionally, Rick Case Dealerships offer an exclusive Rick Case Rewards Program. All customers receive a Rewards Card, which earns Rewards Points with every purchase in sales, service and parts that can be used to save on future purchases. Rick Case also offers an unheard of 20 year / 200,000 miles nationwide warranty on all new cars, trucks, vans, and SUVs as well as a 30 day / 1,000 mile comprehensive warranty on all Rick Case Certified Pre-Owned vehicles and a 3 day money back guarantee. If you are not completely satisfied with your purchase, simply return the vehicle within 3 days or 300 miles and we will give you a complete refund.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 12:00 PM - 5:00 PM
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Showing 1,120 reviews
June 23, 2025
They keep telling me my refund is in the mail, and it's been since February 23, 2025, and I still have NOT received my refund! They just keep lying! been since February 23, 2025, and I still have NOT received my refund! They just keep lying! More
by Pat1005
Employees Worked With
Maceo and Mark Johnson
June 17, 2025
BEWARE of Rick Case Hyundai in Duluth! 3180 Satellite Blvd, Duluth Ga. They are uncaring full of lies, dishonest, deceitful will take advantage of senior citizens and PEOPLE OF COLOR, 3180 Satellite Blvd, Duluth Ga. They are uncaring full of lies, dishonest, deceitful will take advantage of senior citizens and PEOPLE OF COLOR, Beware ( especially ) of salesman Caleb Jackson who cannot be trusted AT ALL!! I bought a brand new 2026 GV70 with no instructions as how to operate. After purchasing car he would not return any call nor text. Inside had smudges on console that should have cleaned up, THE whole experience was frustrating and so very disappointing. Being a caregiver for my sick husband and daughter who has breast cancer truly added tremendous stress to my already dire situation!! I do.not recommend this dealership at all. Go elsewhere to spend your money where there is HONESTY and APPRECIATION FOR YOUR BUSINESS!! Sincerely. Lisa Sears. More
by lightlisa48
Employees Worked With
Caleb Jackson
April 05, 2025
Steve Frick had no business dealing with customers. . He raised his voice and proceeded to gas light me after he offered me a sale price and I accepted it. He makes used car salesman look good he is th . He raised his voice and proceeded to gas light me after he offered me a sale price and I accepted it. He makes used car salesman look good he is that cold and callous. More
by tallbrad123
Employees Worked With
Steve Frick
September 16, 2024
I was VERY displeased with the non-transparency about the 20 year warranty. We were led to believe that it applied to our sale until the moment of the signing, even though we asked numerous times and were a 20 year warranty. We were led to believe that it applied to our sale until the moment of the signing, even though we asked numerous times and were assured that we were eligible. If only they were honest and upfront and trustworthy. That would have made 100% difference. The reputation of car dealers unfortunately proved true this time. Honesty is always the best policy if you want to win our trust in you. More
by greg
Employees Worked With
Vern
June 03, 2024
Was looking for a good used car at a great price. . Went to several dealerships, and was considering Carmax and Carvana.. Found a couple cars in my price range online with Rick Case in Duluth, and tho . Went to several dealerships, and was considering Carmax and Carvana.. Found a couple cars in my price range online with Rick Case in Duluth, and thought I would take a look. This isn't hyperbole - this was the best car buying experience I have ever had. Their used cars go through intensive inspection, repair and replace, then are offered for sale - with a 10 year 100k powertrain warranty! That blew me away. Kush Patel was a wonderful salesman, so friendly and had the patience of a Saint. Never pushy at all. I so appreciated his honestly and his understanding with staying in my budget, he just went over the top to find us the right car. Thank you Kush. Jhon Louis took care of our financing, and was simply wonderful. Funny, friendly, honest, and took so much time to go through all of our options and get us out the door. I have never ended a car buying experience with a hug, but I don't think I want to buy another car again without it, lol. Thank you, Jhon. We also enjoyed the occasional Metallica and Craig Morgan sing along from the sales manager at the front, who halted his performance to congratulate us on our purchase, 🤣. You guys were all wonderful! I don't think I will ever buy another car anywhere else, and I will definitely be recommending you guys if anyone I know is looking to buy. Thank you so much! More
by corilou31
Employees Worked With
Kush Patel, Jhon Louis
May 27, 2024
Day 1: I went for test ride of Hyundai Venue and left as I needed to pick my daughter. They made me wait for 15 mins so that they can give me pricing sheet. I left without taking it. They asked me to come b I needed to pick my daughter. They made me wait for 15 mins so that they can give me pricing sheet. I left without taking it. They asked me to come back. Day 2: I came to get pricing sheet. Salesman#1 came and started negotiating. I told that i will come back. He sent salesman#2 (Kush Patel). He was so aggressive and intimidating and boasted about being Patel and not letting customers without purchase. When I told that I will not do the deal, he told to wait and left. To my utter surprise, he was with other customer keeping us wait for another. This was my worst experience and have never seen such a bad and unprofessional saleman. Kush Patel was the reason I didn’t buy car from this dealership. Anyone from dealership, please take this review seriously and save your business. More
by Anonymous
Employees Worked With
Kush Patel
May 14, 2024
I brought my Kona in the the 15,000 mile check up. Andre was very courteous and explained the maintenance that could be done on my vehicle. I choose the oil change and alignment. He told me the len Andre was very courteous and explained the maintenance that could be done on my vehicle. I choose the oil change and alignment. He told me the length of time it would take..and escorted me to the customer waiting area. My vehicle was done in the time frame that Andre told me plus he came to the waiting area to give me updates on my Kona. After payment he walked me to the car and even backed it around for me to make it easier for me to be on my way! Thank you Andre!! More
by shermanmq@yahoo.com
Employees Worked With
Andre Johnson
