Rick Case Hyundai Duluth

Stop using this dealership. Really, just stop. My visit to Rick Case Hyundai in Duluth started positively, with the sales staff, particularly Vern, being friendly and helpfu Really, just stop. My visit to Rick Case Hyundai in Duluth started positively, with the sales staff, particularly Vern, being friendly and helpful during the initial stages of the car buying process. However, the experience took a negative turn during the post-negotiation phase. After agreeing on a price, I was asked to sign an arbitration agreement, which was presented as a standard practice across all dealerships and had been used for years. This raised my concerns, and upon further investigation, I found that this is not a universally adopted standard, which made me question the transparency of their sales practices. Additionally, the finance department's approach to selling extended warranties was overly aggressive. Despite my clear refusal of the extended warranties on four separate occasions, the representative persisted, hindering the progress of finalizing the sale. This level of pressure left me with no option but to walk away from the deal. Based on these experiences, I cannot recommend Rick Case Hyundai. While the initial interaction with the sales staff was positive, the subsequent lack of transparency and undue pressure in the finance department overshadowed the initial goodwill. Potential customers should be wary of these practices. More

Courteous team. Efficient service. Excellent waiting room environment..tv, water and other beverages. Smack machine..and popcorn! Efficient service. Excellent waiting room environment..tv, water and other beverages. Smack machine..and popcorn! More

This is the second car we’ve purchased from Rick Case Hyundai and we couldn’t be more happy with the car buying experience they deliver! This was also the second time we’ve worked with our salesperson Ru Hyundai and we couldn’t be more happy with the car buying experience they deliver! This was also the second time we’ve worked with our salesperson Rupert. He was awesome! Great job! You definitely made us customers for life! More

I scheduled an appointment for my (fully covered under factory warranty) Genesis G80 for service repair on my A/C on 09/01/2023. I advised them of the issue of the freon gas leak within the vehicle cabin. factory warranty) Genesis G80 for service repair on my A/C on 09/01/2023. I advised them of the issue of the freon gas leak within the vehicle cabin. I was advised that the earliest appointment would be on 09/25/2023 @ 9:30am. I arrived at the facility at 9:00am, only to wait in line to get checked in at 10:24am. After sitting in the waiting room for approximately three hours, I was advised that the service tech would not be able to run the proper tests on my vehicle on this date. The service rep apologized and provided me a Lyft ride home. After being home approximately 2hrs, I received a call from the facility stating my vehicle was ready for pick-up, stating the tech re-filled the freon, which is not covered under warranty, therefore services rendered was my responsibility. Upon picking my vehicle up, within three days, all of the freon gas had leaked out again. I called corporate Genesis and was advised to have my vehicle serviced at Genesis of Atlanta, as all A/C services are fully covered under my warranty. I advised Genesis of Atlanta of the freon leak in the vehicle cabin & the incorrect inspection from Rick Case Hyundai. Upon Genesis of Atlanta inspection, after dye insertion, they determined the evap core (inside the dash) was leaking and needed to be replaced, in which it took 15 days for parts & labor to be completed. I called my service advisor - Destiny Moss-Gallen at Rick Case Hyundai Duluth to express my experience from their facility, and my overall dissatisfaction of my entire ordeal. I expressed to her my refund request, based on the total disaster of my service experience. She advised me, I should have brought my vehicle back to Rick Case Hyundai Duluth, instead of taking it elsewhere and having it properly inspected & repaired. Throughout the ownership of my Genesis G80 & GV80, I’ve never experienced such a disregard for my dissatisfaction of services rendered. More

Victoria Cruz was my service advisor and her customer service skills are excellent she was very close to the estimated wait time and was very thorough explaining everything being done to my vehicle. service skills are excellent she was very close to the estimated wait time and was very thorough explaining everything being done to my vehicle. More

Excellence in both sales and service. Love this location! I will buy all my vehicles from this store. Love this location! I will buy all my vehicles from this store. More

If zero stars was an option… I bought a genesis gv80 prestige which began having transmission problems less than 60 day of ownership. The vehicle was in this dealers care for almost 2 and a half months prestige which began having transmission problems less than 60 day of ownership. The vehicle was in this dealers care for almost 2 and a half months while they figured out the problem which resulted in a new transmission - it’s on it’s way back for more problems the week we received it back. And they even twisted the knife by sending our $90,000 lemon home to us covered in dust and dirt. Thanks Rick case for making me regret every penny of this awful experience. There is no customer service here - no one at this dealer or manufacturer cares. The concierge service they offer is complete vapor - it simply doesn’t exist. They do not communicate anything - ever - you will need to beg them and the will make you feel like a problem regardless. The management does not care and will not help - don’t bother calling they don’t call back ever. This bit about “treating every customer like a friend” is absolutely insulting and offensive in context with how they treat people - none of my friends or acquaintances would ever treat people like this - rick case and genesis should be ashamed. PS; before even thinking of buying anything from them come to the dealership on a Saturday morning and stand in the excruciatingly long line of unhappy owners and see for yourself if my experience resonates - I’m not alone. Run away from this dealer and do not buy a Hyundai or genesis. More

Was greeted by a greater this morning when I brought my car in for an oil change. Very nice young man. Also was greeted well at the service desk by a nice young man. Overall experience today what's excelle car in for an oil change. Very nice young man. Also was greeted well at the service desk by a nice young man. Overall experience today what's excellent. Thank you More

I've been coming here for about 8 years. I very much appreciate the service associates for always taking good care of my cars needs. I'd like to thank Victoria for great service today! I very much appreciate the service associates for always taking good care of my cars needs. I'd like to thank Victoria for great service today! More

Fantastic dealership to work with. Would come back again. Come see Roberto! He is awesome! Would come back again. Come see Roberto! He is awesome! More