Rick Case Hyundai Davie - Service Center

Excellent service Professional service. They found the issue on the car very quick by putting it on the computer for review, and they applied the solution indicated. M Professional service. They found the issue on the car very quick by putting it on the computer for review, and they applied the solution indicated. My car is now working fine. More

Horrible customer service I took my car in for service yesterday at around 8:15am, I had made an early appointment in order to be done early, Corey Guy was my service advisor. I took my car in for service yesterday at around 8:15am, I had made an early appointment in order to be done early, Corey Guy was my service advisor. I was told it would take between 1.5 to 2 hours to service the car, so I told him that I would then walk across the street to have my nails done. I came back two and a half hours later to find out the car had not even been looked at because I was not waiting in the waiting room. I spoke to the manager, Cory Wells who appeared to be bothered by my complaint, and who didn't even offered an explanation nor apology. Needless to say I took my car out without been repaired. I later received a call making me an offer to upgrade my car. I would never set foot in another Rick Case dealership and I much rather travel to get the proper customer service from another service center. I am giving it one star because it doesn't let me post without it. My rating is less than that. More

Jeff Serio is hands down the worst GM I have ever dealt with Purchased a Genesis and noticed vibration on tires at 70+ mph. Took car in to dealership for warranty service with 1800 miles. I thought it just neede Purchased a Genesis and noticed vibration on tires at 70+ mph. Took car in to dealership for warranty service with 1800 miles. I thought it just needed a high speed tire balance, I was wrong. The tires developed flat spots from sitting in one place for a long amount of time. I sat down with the GM "Jeff Serio" and told him they sold me a defective product and I would like the tires changed out. He disagreed and asked why I didn't bring car in sooner. It's not that I can not afford the new set of tires. It's a matter of principle. I think we all know the flat spots were developed on the dealers lot and not from sitting in my driveway. This was my 2nd vehicle purchase in less then a month and he really didn't care if I had purchased 5 cars he was going to save his dealership $1000.00 in tires not matter what. I told him I would never purchase another car at this dealership again. I will never give a referral to buy at this dealership. Jeff Serio had no problem with that he just got up from his desk and walked out. It's a shame because we had a great experience with the service and professionalism of the sales staff thinking it would translate throughout the business. Unfortunately there are always a few bad seeds and this one has way to much control. So I say congrats on saving your dealership the $1000.00 in tires Jeff Serio, your a real piece of work!!! More

Bad service! Brought my car in the second time for the same electrical issues. Both times we could not get the loaner car promised until days, this time a week la Brought my car in the second time for the same electrical issues. Both times we could not get the loaner car promised until days, this time a week later. When we picked up my car, both times it was just not running and sounding properly. Wasted more time checking it back in to fix yet another issue that was not there before. My car has been there for over a week now. Good car, bad service department. More

Super dealer professionalism is the key word in this dealer. Mr Carlos Morales,Cory Wells and Rolando Sanabria provide a good service and proper information. They professionalism is the key word in this dealer. Mr Carlos Morales,Cory Wells and Rolando Sanabria provide a good service and proper information. They are 10!!! More

Good Vibe's Buying a car and dealing with service can be a hassle and often feel pressured. I have been no less than Extremely Impressed with the care and attenti Buying a car and dealing with service can be a hassle and often feel pressured. I have been no less than Extremely Impressed with the care and attention I have received at Rick Case Hyundai in Davie. Awesome team and crew as they pay close attention to me as the Customer on my needs and what products and services are the best fit. They also don't go out of their way to 'Upsell" and I value that a lot. I have always left the dealership satisfied with my purchases and service. More

Great buying experience This is the 4th car I buy at Rick Case Hyundai and I will continue to buy from them. Their staff is always very friendly and helpful. This last time I This is the 4th car I buy at Rick Case Hyundai and I will continue to buy from them. Their staff is always very friendly and helpful. This last time I dealt with Eric Monson and Darwin Padro. They are both very professional, knowledgeable, and extremely helpful. I went in for a service, and left with a new 2016 sonata, that's how good they are. I've recommended them for years. More

Treated Like 'Royalty'. My 2010 Hyundai Elantra required steering service, and service for a couple recalls. I made an appointment for 7:30AM EST on Thursday, April 23, 2015 My 2010 Hyundai Elantra required steering service, and service for a couple recalls. I made an appointment for 7:30AM EST on Thursday, April 23, 2015, arrived, and was met starting from the drive-up service area by staff that served me immediately and were very welcoming, courteous and made me feel very 'at ease and comfortable'. Within a few minutes I met my Service Advisor, Isaac Mishkin, with a hearty handshake and smile. He was very polite and eager to assist me with my vehicle service needs. He did not hesitate to make arrangements to have my Hyundai driven into the Service Bay for examination/diagnosis. He answered all my immediate concerns, and brought me into the waiting area, and told me he would contact me as soon as an estimate was established. Wow!!! Isaac sure kept his word! Very, very soon Isaac was advising me of the work that would be done and actually showed me the parts that would be replaced, and explained why and what the impact would be to the vehicle if service was not performed. He went head over heals to get me the best rate to repair the vehicle, and as soon as I agreed and signed the papers, work was started. He explained the approximate time it would take to make the repairs (around 3 hours), and I decided to wait for the vehicle. The waiting area in the showroom section was very comfortable with nice large leather, comfy seats, and housed a nice food court section with a menu that included everything that you could want while waiting, including TV and plenty of reading material. I had a really tasty chicken sandwich, served with plenty of chicken salad with tomato slices, served on whole wheat toast. Really yummy! Plenty of vending machines offering a very wide selection of beverages and snacks were also available at very reasonable prices. No rip-off here. The two ladies running the food concession were very courteous and pleasant, and kept the area spotless. They were very busy, but took the time to make me feel like I was the only customer when I was served. Kudos to them. Isaac also treated me as I were the only customer, and kept me informed much more than I would ever expect from a Service Department at a car dealership. I could not have had a more knowledgeable Service Advisor, or could have received better service or customer relations than I received from Isaac. Bravo! In closing, I also noticed that all the employees offered a smile when I encountered them, and were very willing to work to help me with concerns or questions when my advisor, Isaac, was not readily available. I noticed that Service Advisors, besides my exemplary advisor also seemed very kind, polite, and ready to help their clients. Special note goes to Ryan Shiwbalak, who spoke with me about a Rick Case Hyundai vehicle exchange program. This gives customers the chance to obtain a new vehicle at the best possible prices possible. Ryan was, most importantly, not pushy, but offered very informative information on how I could make an exchange. He was very easy to talk with and made this offer very enticing. Unfortunately, I was not in a position to take advantage of this program at this time, but I would certainly seek out Ryan to help me should the time arise in the future. Thank you, Ryan. My experience with Rick Case Hyundai Davie, 3550 Weston Road, Davie, FL 33331 was much, much better than I expected, and I do not have a bad thing to say about the whole experience. My Hyundai was repaired to complete satisfaction, and sooner than Isaac's estimated time. The one and only problem I had was mine...not getting the man's name that repaired my vehicle. I think he was from Korea. When I check through the viewing window he was always working, and he performed the work with excellence, and made sure the car was absolutely clean and tidy after his work was complete. My vehicle now runs perfectly! He deserves a very special Bravo. I give my highest rating possible to Rick Case Hyundai Davie. The entire Service Department was very clean, tidy, and the employees were neat and clean. When their work clothes became soiled, I even noticed that an employee was picking up soiled clothes to be cleaned, and that the employees changed into clean outfits before they started on their next project. Great operation all around! Ronald Bodnar, Pembroke Pines, FL More

Bait and Switch at Rick Case Hyundai Davie Rick Case Hyundai pulled the bait and switch on my wife when she brought her car in for service. The salesman, Ryan, had promised her a new car with t Rick Case Hyundai pulled the bait and switch on my wife when she brought her car in for service. The salesman, Ryan, had promised her a new car with the same payment terms on each of her last three service visits to the dealership. After agreeing to purchase a new car on the same terms yesterday, the finance manager, Livan, pulled a bait and switch, sticking us with an additional $20 payment per month AND three additional months on the contract. I expected better from Rick Case Hyundai and will be contacting them today to discuss the fraudulent sales tactics used on my wife. Rick Case has sold us the last auto they will sell us...we will NOT be back. More

Service As soon as I walked in I felt welcomed. Everybody was nice. Thank you for everything. I look forward to making more deals with you all. As soon as I walked in I felt welcomed. Everybody was nice. Thank you for everything. I look forward to making more deals with you all. More