Rick Case Hyundai Davie - Service Center

I had a 11:30 appointment for the first service on my 2021 Hyundai Elantra. I arrived at 11:15 and waited a short time for an advisor. He wrote my car up for the first service and a recall. I informed hi 2021 Hyundai Elantra. I arrived at 11:15 and waited a short time for an advisor. He wrote my car up for the first service and a recall. I informed him that I would be waiting and he told me 1 1/2-2 hours. I made my way to the waiting area. After 2 hours I went to check on my car and at that time and was told by my adviser that it was being worked on and he had no control over that. At that point is went and spoke with first the service manager and also the service director. Come to find out my car hadn’t even gone into the shop. After several minutes of conversation with the manager, the service director told me that it was now going into the shop. I understand that the dealership is busy and if the advisor had at least taken the time to inform me of the delay, at least that would have been better than me finding out my car hadn’t even gotten into the shop. I again went back inside and waited for another 30-45 minutes. The advisor finally came to inform me that it was done. I proceeded to the cashier to get my receipt and then went outside for the porter to bring me my car. When it arrived I found grease on the hood and trunk of my car. I went back inside to show both the advisor and the manager. To their credit they did at least go out and clean it off. I have been a loyal customer of Rick Case motor company for many years, but after this experience I will have to think twice before I return for any service or repairs or to purchase another car. More

My service appt was efficient and on time. My service advisor took special care to get me in and out quickly. My service advisor took special care to get me in and out quickly. More

Excellent response to my problem by phone, when I had my car towed in and when I picked it up after repair car towed in and when I picked it up after repair More

One word fast couldn't believe how quick I got out thanks to Nicholas Marquez and the entire service dept team. Thank you and I will back again for my service needs. Nicholas is a keeper how about raise he d to Nicholas Marquez and the entire service dept team. Thank you and I will back again for my service needs. Nicholas is a keeper how about raise he deserves one. Signing off. Frank Strauss More

Very thorough and efficient. Thanks Mr. TD from the service department. You're amazing! I was pleased with your assistance. Thanks Mr. TD from the service department. You're amazing! I was pleased with your assistance. More

Great service, knowledgeable staff, professional and excellent customer service. Would highly recommend using Rick Case for all your service needs. excellent customer service. Would highly recommend using Rick Case for all your service needs. More

I would like to give a shout out to your service writer Joel Arango whom I rate as a perfect "10". From the moment I arrived I was greeted in a very friendly manner. He listened patiently and addressed al Joel Arango whom I rate as a perfect "10". From the moment I arrived I was greeted in a very friendly manner. He listened patiently and addressed all questions and concerns in a very professional manner. Joel kept me abreast of all services that needed to be performed without any pushy behavior. For the past several years I had been going to your 441 location and was not happy at all. It was impossible to reach over the phone and upon leaving a voice mail would take 2 days for a call back, In addition they failed numerous times to chk tire pressure and when they did failed to inflate properly. From now on I will now be scheduling all service repairs to be performed thru Joel at your Weston shop. Joel Arango is a true asset to your staff and I will return. More

I’ve been changing my car oil for the last 4 years and I really enjoy going there . Daniel is a great customer service agent who is always willing to help thank you Daniel really enjoy going there . Daniel is a great customer service agent who is always willing to help thank you Daniel More

Felt very comfortable with the workmanship Good customer service. My service advisor Corey was top notch customer service. My service advisor Corey was top notch More

I am leaving this review on behalf of Guy Corey. He is awesome to deal with. He goes above and beyond to accommodate us with the services that our cars need. Since my family members own Hyundai, Cor He is awesome to deal with. He goes above and beyond to accommodate us with the services that our cars need. Since my family members own Hyundai, Corey is always there to assist us with great care. A big thank you to him today for helping my daughter. He is a great asset to Hyundai and I am happy for his service. Thank you More