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Rick Case Hyundai Davie - Service Center

Davie, FL

3.0
466 Reviews

466 Reviews of Rick Case Hyundai Davie - Service Center

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March 30, 2021

They left my interior full of grease, including the seat. Very careless. Didn’t even offer a full detail wash. Just a 5 min brush up, which I then had to go over and clean parts they missed. I’m not complain More

by czapata21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
TD Newsone
Apr 08, 2021 -

Rick Case Hyundai Davie responded

Thank you for providing this feedback. We apologize for not providing the level of service you expected. It's not acceptable to leave our store feeling frustrated. Our customers are very important to us. We will be taking your feedback to our management in effort to improve our customers experience in our dealership. Thank you for choosing us. Sincerely, the Rick Case Hyundai Team in Davie

March 26, 2021

The service employee Aaron gets 5 stars. However, the cashier had me waiting for over 30 minutes and was extremely slow. Hyundai always tries to upsell on unnecessary services. More

by T Taylor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aaron
Apr 08, 2021 -

Rick Case Hyundai Davie responded

Thank you for providing us with feedback regarding your recent experience with our dealership. We look forward to working with you again in the future! Sincerely, the Rick Case Hyundai Team in Davie

March 23, 2021

Service was great and service advisor was exceptional. Wouldn’t go anywhere else. He is always pleasant and I feel is always honest and fair. More

by aspencebly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris VanHorn
Apr 08, 2021 -

Rick Case Hyundai Davie responded

Thank you for taking the time to share your feedback with us. We are glad that you had a positive experience and we look forward to you visiting Rick Case Hyundai in Davie again.

March 15, 2021

Corey Wells is an excellent service representative. He is patient, understanding and very nice. My only concern is the ability of the actual person working on my vehicle to adequately diagnose the problem. More

by HyGen2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Rick Case Hyundai Davie responded

We are happy to hear that we were able to meet your expectations and that Cory provided you with excellent service. Thank you for your feedback! Sincerely, the Rick Case Hyundai Team in Davie

March 15, 2021

Came in for a service appointment. They were swamped with work but big shout out to JOEL ARANGO for making sure I was taken care of. Thanks for an excellent customer service! More

by jtwix03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Arango
Apr 08, 2021 -

Rick Case Hyundai Davie responded

We're happy to hear that. Thank you for providing us with feedback regarding your recent experience with our dealership. We look forward to working with you again in the future! Sincerely, the Rick Case Hyundai Team in Davie

March 02, 2021

Rick Vase Weston has changed their sign on procedure. They now come out to your car and sign you in based on arrival. It is a much improved process than previously. More

by rmgood7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Arango
Mar 03, 2021 -

Rick Case Hyundai Davie responded

We're pleased to hear that you're enjoying some of our changes. Thanks for choosing Rick Case Hyundai in Davie.

February 25, 2021

I have been coming to Rick Case Hyundai for years to get my car serviced. Although it is a bit of a drive, I must say that the service is excellent. My service provider, Isaac Mishkin is kind, friendly and More

by Kleinmanrobin2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Isaac,Mishkin
Mar 02, 2021 -

Rick Case Hyundai Davie responded

Hi! Thank you for taking the time to provide our dealership with feedback from your recent service visit with us. We thrive on helping our customers and are glad that you continue to have a great experience with our team. Sincerely, the Rick Case Hyundai Team in Davie

February 25, 2021

Daniel Lucatorio service advisor knowledgeable and efficient. $69 wash and detail. The car was not clean! Did not rub off bugs on bumper or side view mirrors. Tailgate was not clean. They did not More

by Smazal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Daniel Lucatorio
Mar 02, 2021 -

Rick Case Hyundai Davie responded

Hello. We apologize that we did not provide the level of service you expected, thank you for providing your feedback. If you wouldn't mind, please reach out to me directly at markperry@rickcase.com or 954-903-5461, so we may further discuss this situation. Sincerely, the Rick Case Hyundai Team in Davie

February 18, 2021

As always, the service personnel are excellent. The mechanic working on my car was great. Joel was the service agent and a true asset to your company. More

by Moralyn.
Recommend Dealer
Yes
Employees Worked With
Joel Arango
Feb 19, 2021 -

Rick Case Hyundai Davie responded

Moralyn, thank you so much for choosing us. We thrive on making every customers’ experience absolutely phenomenal. Thank you for your feedback. Sincerely, the Rick Case Hyundai Team in Davie

February 17, 2021

I have come to Rick Cae for service since I bought my car in 2015, service reps are very professional and friendly I have no complains More

by Marien0960
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey
Feb 19, 2021 -

Rick Case Hyundai Davie responded

That's what we like to hear, Marien. Thank you for the high marks. Our dealership is pleased to serve you and we thank you for your business, we look forward to working again with you in the future! Sincerely, the Rick Case Hyundai Team in Davie

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