Rick Case Hyundai Davie - Service Center

My go to dealership when I need to service my cars. Freddy Shihadeh is my go to service advisor. I have been dealing with him for over 10 years. He is amazing and makes the process really smooth. He go Freddy Shihadeh is my go to service advisor. I have been dealing with him for over 10 years. He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible More

The service was great and Aaron Clark is very good keeps my service on track my service on track More

Stay away from buying parts at this dealership, and especially beware of Darren Marshall. Darren is beyond rude to customers and overcharges for items then brings it down to MSRP to make you think you especially beware of Darren Marshall. Darren is beyond rude to customers and overcharges for items then brings it down to MSRP to make you think you are getting a deal when in fact you are not. Then he lies and goes back on his own words as to price matching policies, finding every excuse in the book to not match pricing from other dealerships, local, and afar. STAY AWAY AT ALL COSTS!!! More

My service there was great thanks to Wisnel Eugene and Robert Tappus. Even though it was a busy day with half the technicians out those two remained professional and provided great customer service. Robert Tappus. Even though it was a busy day with half the technicians out those two remained professional and provided great customer service. More

Clean, fast, reliable I felt at ease when I arrived and they even gave me a ride home. Great service by Alec and T.D they even gave me a ride home. Great service by Alec and T.D More

Joel was awesome!! He was very knowledgeable, helpful and customer service focused. I’ll be getting my car serviced at this location from now on. customer service focused. I’ll be getting my car serviced at this location from now on. More

Never called me to let me know my car was ready.. Then when I called the dealership, service was closed and the operator hung up on me when transferring me over to the cashier to see if she had any info o when I called the dealership, service was closed and the operator hung up on me when transferring me over to the cashier to see if she had any info on my car. When I tried to call back, no one would answer. More

The service writer promptly received my vehicle for service. It was in for a recall and I was back in my car in the promised timeframe service. It was in for a recall and I was back in my car in the promised timeframe More

The salespeople are nice but twice we’ve encountered a rude service tech, Joel Arango. He literally told me I didn’t have an appointment and that I was lying, and that if I didn’t like it, I could go else rude service tech, Joel Arango. He literally told me I didn’t have an appointment and that I was lying, and that if I didn’t like it, I could go elsewhere. We’ve bought 2 cars here and other than this guy they’re nice. The service Dept needs to improve their time mgmt. A wait of over 1.5 hrs for oil change while you’ve got an appointment is terrible. More

Absolutely unacceptable. I scheduled service over a week in advance and described everything that I needed. Arrived 15 min early, checked in at the desk and the vehicle was taken by the valet. I was told th in advance and described everything that I needed. Arrived 15 min early, checked in at the desk and the vehicle was taken by the valet. I was told that one of the services would take 2hr and the other they'd have to examine the car first to estimate. They don't provide loaner cars or ride-share service and their shuttle service doesn't cover where I live, so I waited at the dealership. 4 HOURS LATER AND THEY HADN'T EVEN LOOKED AT THE CAR. They told me to wait another hour to have someone take the case, so they could determine if the problem could even be resolved same day. Do not waste your time with this place. More