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Rick Case Hyundai Davie

Davie, FL

4.1
2,581 Reviews
Rick and Rita Case have over 55 years of success in the automobile business this year; a great accomplishment. Their efforts are to strive constantly to provide customers with outstanding sales and service satisfaction; Our Customers, Our Friends. Why should you do business with us? ~Professional and courteous service ~Free 20 year/200,000 mile nationwide warranty ~Rick Case Rewards Program (earn points for discounts on future purchases) No Annual Fee! ~Free Car Washes for Life with your Rick Case Rewards Card ~Use of our exclusive discount gas station with your Rick Case Rewards Card ~10% discount in Parts and Service when you redeem rewards points ~And more
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3550 Weston Road

Davie, FL

33331

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Showing 2,581 reviews

November 01, 2020

Our salesman was Glen Bolanos .He was very professional, Our salesman was Glen Bolanos . He was very professional, knowledgeable, and patient. He took his time with us to make sure the SUV we chose was a pe More

by LFAINER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glen Bolanos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2020 -

Rick Case Hyundai Davie responded

We are happy to hear that we were able to meet your expectations and that Glen provided you with excellent service. Thank you for your feedback! Sincerely, the Rick Case Hyundai Team in Davie

October 31, 2020

Very good customer service, no run around doing deal with the car. Although advertisements is somewhat misleading. We were able to get a good deal with the car that we purchased. More

by dalangincarmen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donald Belizaire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2020 -

Rick Case Hyundai Davie responded

Thank you for taking the time to share your feedback with us. We are glad that you had a positive experience and we look forward to you visiting Rick Case Hyundai in Davie again.

October 30, 2020

My service coordinator Mr. Robert Tapas is the reason I am a loyal customer to Rick Case Auto. He was aware of the problem from 1 year ago and directed the service department to look for the malfunction. A More

by darrylbrophy1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Tapas
Nov 05, 2020 -

Rick Case Hyundai Davie responded

Darryl, we are happy to hear that we were able to meet your expectations and that Robert continues to provide you with excellent service. Thank you for your feedback! Sincerely, the Rick Case Hyundai in Davie Team

October 30, 2020

Sales consultant Bill Silva was great to work with! He demonstrated so much care into getting me what I was looking for at such a great price! More

by Nathalie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Pizzaro Jr.
October 28, 2020

I’m grateful with my dealer, they are responsible, commitment and faster... my car is in the best hands.. I have been using Hyundai for many many years More

by yosmar Cutcher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Td Newsome
October 26, 2020

You feel like family, everyone is there to help you with a big smile, without pressure looking to give you the best deal. Good Job 👏 Thanks, Gracias!! More

by JoseArcay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Shiwbalak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernesto Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rey Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2020

Long time customer and like to think loyal to Rick and Rita. However this recent experience really let us down. We had preordered our car and made an appointment with the sales manager Ernesto. We arri More

by Ohuguet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rey Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rolando Velaaquez, Andy Robbins
Dec 03, 2020 -

Rick Case Hyundai Davie responded

Hello, we apologize that we did not provide the level of service you expected, thank you for providing your feedback. If you wouldn't mind, please reach out to our Customer Relations Coordinator, Amanda Clark directly at amandaclark@rickcase.com or 954-903-5340, so we may further discuss this situation. Sincerely the Rick Case Hyundai Team in Davie

Dec 04, 2020 -

Ohuguet responded

Wow, the original complaint was filed on Oct 24, 2020, with a follow-up complaint sent on Nov 18, 2020, and Rick Case only now decides to respond to same on Dec 3, 2020? NO thank you! Rick Case's timely response to our complaint is certainly another example of how much they really and truly care and value customer's concerns. It is indicative of their commitment to keeping the status quo by ignoring their internal problems and issues! Rick Case Mgmt; the SKY IS FALLING and you better wake up before it falls right on top of all of your heads and the business is forced to close.

October 24, 2020

I went to this dealer for an oil change and Rey Rodríguez gave me a good deal. I ended up leaving my 2018 Elantra and taking a new 2020 Sonata. I’m super happy. More

by alvarez_janet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rey Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 22, 2020

Isaac Mishkin, service Advisor,Has been the best. Very Isaac Mishkin, service Advisor, Has been the best. Very professional, polite, And knowledgeable . Every visit I make to have my car service Issac is More

by mvstar59@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Isaac Mishkin
October 20, 2020

I went for an oil change and 15000 miles service on 10-17-2020 and was treated well. Courteous and efficient, The service dept seemed to be better organized since the last time I was there. Joel Arango More

by roland.boisis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Arango
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