Rick Case Hyundai Davie

Went to Rick Case Hyundai today after waiting 6 weeks for and appointment. I went there because my white paint was coming off my 2019 white Sonata vi had a case number and have a case manager from the corpor and appointment. I went there because my white paint was coming off my 2019 white Sonata vi had a case number and have a case manager from the corporate Hyundai headquarters but Mr Danny Shannon at Rick Case refused to call them or take down the case number. He said it was not his job and he is suppose to be the service manager! Mr Shannon then ignored me and would not tell me where my car was. I had to go out and find it myself. It was being blocked by other cars. It took me some time to get out of there. I was shocked at the rudeness and treatment they give out there especially from a so called service manager! More

2021, I purchased a new Hyundai Ionic Blue at Rick Case, in Davie, Florida. At the 1st service, I had to wait for quite some time as the 'technician' had sprayed oil over the engine and then had to clean i in Davie, Florida. At the 1st service, I had to wait for quite some time as the 'technician' had sprayed oil over the engine and then had to clean it. 2022, when a sun visor was replaced, the 'technician' left greasy finger marks all over the headliner and door – which I had to clean. 2023, I had a 1:00 pm appointment and didn't leave until 5:20 pm as the 'technician' had sprayed oil over the engine (again), which I had to point out to them, and which they the 'technician' had to clean. However, the 'technician' did a sloppy cleaning job on the engine and left some sort of liquid on the hood – which Mr. Aaron Clark in the Sevice Dept., although not his job, kindly cleaned. Based on my experience, it seems, 'technicians' in the Service Dept. take no pride whatsoever in the quality of their work. Totally unacceptable. If I could award zero or minus stars, I would. More

Complete waste of my time . Told Andres exactly what I wanted, he said he had access to one and one was in transit, Got there and they had access to a damaged one , maybe. And n Told Andres exactly what I wanted, he said he had access to one and one was in transit, Got there and they had access to a damaged one , maybe. And none in transit. I don't like my time being wasted and being treated in such a disrespectful manner. I would warn everyone to shop elsewhere. More

It's awesome! ! We were very pleased. Courteous & professional. I already did a review in a previous e mail. The best!!!! ! We were very pleased. Courteous & professional. I already did a review in a previous e mail. The best!!!! More

Estoy muy satisfecho con el trabajo y el trato de los compañeros que nos atendieron compañeros que nos atendieron More

Best adviser ever, thank you so very much for making this purchase so easy for me. After all the issues toyota caused me you really helped my situation get better and fast! No hassles or lies, 100% straight purchase so easy for me. After all the issues toyota caused me you really helped my situation get better and fast! No hassles or lies, 100% straight forward. More

Rick Case in Weston/Davie This is how companies loss their customers. Today 4-14-23 I had and appointment for a recall. I made this appointment in February. I arrived @8am and guess what. No part loss their customers. Today 4-14-23 I had and appointment for a recall. I made this appointment in February. I arrived @8am and guess what. No parts were ever ordered for my appointment. Mr Danny Shannon (Automotive Service manager) told me in-front of everyone( so it’s recorded in their cameras). “Why should we order a part if we don’t even know if your showing up for your appointment “. And he repeated again. My service person who was very polite, told him he checked and it was never, ever ordered. Given I get text and emails weekly until yesterday, remind me if my up coming appointment. That So call service manager Danny Shannon said that they had the part for other customers that were coming but not for me. So how should I look at this, is he being prejudiced in some way. He most certainly doesn’t belong in his position. He had absolutely No place telling me what he said. THIS is how you LOOSE customer completely. I have been Hyundai customer for over 15 years now. #rickcasehyundai #hyundai #1Star #reviews #customerservice #automotive #weston #davie #florida More

Everything is Excellent but Service Manuel is not easy to understand because every model is made of only one book. understand because every model is made of only one book. More

Fue excelente la atención en solo 2 horas me habían hecho todo el papeleo. Muy eficientes y tratan de darte lo mejor para el cliente. Rey mi manager de ventas fue excepcional todo el papeleo. Muy eficientes y tratan de darte lo mejor para el cliente. Rey mi manager de ventas fue excepcional More

Luis Ureta was of great assistance on every step of the whole process to find and decide about the right car for our needs. He is and his team are excellent and reliable Professionals. whole process to find and decide about the right car for our needs. He is and his team are excellent and reliable Professionals. More