Rick Case Hyundai Davie

2023 Tucson Hybrid. Issue with the hvac system for months (mainly a strange odor coming out of it) took it to service where they "fixed the issue" to not only still havi Issue with the hvac system for months (mainly a strange odor coming out of it) took it to service where they "fixed the issue" to not only still having the same problem. Called service and they gave me an appointment 30 days from now and told me to call Hyundai to deal w the issue sonner or go to another dealership. And she didn't even let me talk to the service manager.Turns out that they never replaced the cabin filter when i took it to service,It was moldy and full of crap, i wonder if they actually performed the oil change at this point. Never again will I buy from them let alone a Hyundai product. More

Great experience, Rey made getting the new car as easy as possible. Always going above and beyond to help the customer. Any questions? Just call Rey and he'll take care of it. possible. Always going above and beyond to help the customer. Any questions? Just call Rey and he'll take care of it. More

I accompanied my friend to learn how to use a navigation feature. We come from a different state, but that didn't make a difference in the helpfulness of the person at the front desk nor the salesman Osbel feature. We come from a different state, but that didn't make a difference in the helpfulness of the person at the front desk nor the salesman Osbel Ruz. He not only showed my friend how use a navigation feature, but others he didn't use. Osbel didn't rush through any explanation. If I was looking for a car, I would certainly use this dealership. More

I left my brand new car for service because it had a leak which could not be detected but the car was flooded in the inside... there was a lake in the back seat floor. A month later... no news , impossible t which could not be detected but the car was flooded in the inside... there was a lake in the back seat floor. A month later... no news , impossible to talk to anyone or get a return call...Very upsetting and frustrating! Mr. Perry was going on vacation Mr. Wells was supposed to take over and call me within a week... It's been over a month! The only decent thing about this issue was that they gave me a loaner to move around. Three month old car! More

Purchased new 23 santa fe 6 weeks ago and it's been at shop for 5 weeks getting service and they can't find problem.so they told me to file lemon law on car so they can wash their hands go figure. I am st shop for 5 weeks getting service and they can't find problem.so they told me to file lemon law on car so they can wash their hands go figure. I am stuck with a lemon as they labeled it. They are making me deal with hyundai rather than correct the issue themselves. Never again will I buy from them. They don't provide the service a customer should get. More

Estoy muy satisfecha con el servicio recibido y Rafael Herrera siempre estuvo en la mejor disoposicion de ayudarme y contestar todas mis preguntas. Herrera siempre estuvo en la mejor disoposicion de ayudarme y contestar todas mis preguntas. More

I left my hyundai equus to check because was dead and I test it the starter and was good. Few days later service guy call me and told me need a starter and i said the starter is. I call electrician mecha test it the starter and was good. Few days later service guy call me and told me need a starter and i said the starter is. I call electrician mechanic he diagnose a ECU was bad. I pick the car and they waive the diagnose a fee 275.00 and I save over $1000.00 of unnecessary repair . Don’t believe on Dealer got second opinion More

Getting anyone on the phone is a joke. There service dept. stinks. For a oil change 3 month out. Still waiting on a ac part since July. Calif says we can expedite part, waiting There service dept. stinks. For a oil change 3 month out. Still waiting on a ac part since July. Calif says we can expedite part, waiting More

Left me stranded. 2018 Sonata will not start. Service dept will not even look at it for a month. No help at all. Basically "too bad, so sad." I have purchased/lease 2018 Sonata will not start. Service dept will not even look at it for a month. No help at all. Basically "too bad, so sad." I have purchased/leased 4 Hyundai since 2005. The last 2 from Rick Case with the most recent being a lease in May. And here I am stranded with a 2018 Sonata with only 42k miles and well maintained, and Rick Case service could care less. So am having to face taking it to a non dealer repair shop which we all know will probably be a major repair to the tune of several hundreds of dollars, and all because Rick Case refuses to take care of loyal customers. Even sent them an email and crickets. Do not believe the hype, they want you to buy and then you are in your own More

Horrible service center support - Rick Case Hyundai Weston. I'd like to suggest to anybody that's looking to purchase a car from Rick Case Hyundai – Weston to think twice. Once the purchase is ma Weston. I'd like to suggest to anybody that's looking to purchase a car from Rick Case Hyundai – Weston to think twice. Once the purchase is made, it's a completely different experience from the sales department’s didn't car service, especially at the one in Weston and implantation has been a horrible experience. I have purchased numerous cars and recommended cars to families and friends to the Rick case location, but I may think twice about it going forward My issue is that the lack of customer service skills by the service center teams makes me think twice about purchasing any vehicle with Rick Case in the future. I tried contacting my "service support" person Corey Wells numerous times by phone and by text with no response whatsoever it's been going on for at least a month. The topper today, when I called the 800 number to schedule an appointment, I was told that they didn't have anything for months out and their suggestion was I could take my car to another company to have them service it. I questioned the response of the customer service person that he suggested I leave Rick Case to go outside to have my car serviced. I may take him up on the offer and leave Rick Case for everything. Not Happy, More