Rick Case Honda - Service Center

A/C was not cooling. Melvin Haynes explained that the car was due it’s 15000 mile service. I explained that I would decide after the estimate for the A/C. The price for a Melvin Haynes explained that the car was due it’s 15000 mile service. I explained that I would decide after the estimate for the A/C. The price for a new compressor with an oil change was $2000+. Melvin was very courteous and kept me informed. Other than the price being higher than expected, everything went well. More

The case of the $386. 48 Gas cap My engine light came on. Immediately, I drove to Rick Case Honda that has been servicING my Odyssey for 20 years. It was late in the da 48 Gas cap My engine light came on. Immediately, I drove to Rick Case Honda that has been servicING my Odyssey for 20 years. It was late in the day so, I left the car, rented a vehicle and waited for the morning call from the dealership with results. I was told that the car had an "after market" gas cap that caused the light to come on, that they would have to order a replacement, etc. Waited another day. Finally, told the rep that I would pick up the car and retrieve the cap whenever it arrived. The service charge was $211.86 (still no gas cap). The next day, I was told the cap arrived, they charged me $61.62 for the cap. WHEN I COMPARED IT WITH THE CAP OR THE VEHICLE, IT WAS IDENTICAL ! So, now I have a total of $273.48 (for a gas cap). Additionally, I paid for two day car rental of $113.00. Total= $273.48 Later on, I found out that A LOOSE GAS CAP WILL CAUSE THE ENGINE LIGHT TO COME ON ! I really didn't the cap, I only needed an experienced, honest service rep that would check out the car (Gas cap tight ?) before starting this whole charade ! I called the service manager and never got a return call..... After 20 years as a customer....... they've lost me and any possible referenced business I may send. Besides, it's an old car and I'm almost ready to buy. replacement. GUESS WHERE I'LL NEVER GO AGAIN ? More

Fast,friendly and efficient service. Didn’t try to force more work to be done on vehicle, only recommend Ed certain services. Didn’t try to force more work to be done on vehicle, only recommend Ed certain services. More

Had my vehicle repaired here with Geico they recommended Rick Case Honda as a "preferred service provider" so I brought my Lexus here, big mistake the paint and clear coat is peeling already and the service Rick Case Honda as a "preferred service provider" so I brought my Lexus here, big mistake the paint and clear coat is peeling already and the service manager decided not to guarantee the work, since its been a long time; however, oem paint is fine, the only area affected is the one they did work on. Geico offers a "lifetime guarantee" on the work supposedly. Lesson learned take your car to a better shop they DO NOT USE OEM PAINT. More

Never ever had a problem with this Honda dealership people are always very nice would receive them in a heartbeat people are always very nice would receive them in a heartbeat More

Excellent services and welcoming. All services done on time so I didn’t waste my time. All services done on time so I didn’t waste my time. More

There was a message on the dashboard of my Honda Accord Sport car stating that maintenance was due now. I took the car to Rick Case Honda and the problem was resolved quickly. I am pleased with the excelle Sport car stating that maintenance was due now. I took the car to Rick Case Honda and the problem was resolved quickly. I am pleased with the excellent customer service. My car was delivered to me in immaculate condition. More

The express service is amazing! Andrea Sanchez was the person who attended my car and she was fantastic. She kept me updated during the whole process and was efficient and effective from the moment we fir person who attended my car and she was fantastic. She kept me updated during the whole process and was efficient and effective from the moment we first spoke to the end. The waiting room is nice as well, there is a TV and complimentary coffee. Overall, great location and experience! More

Service is not what it use to be!!! Plus $$$$$$$$$$$$$$!!!I purchase 2 brand new Honda’s which is an excellent car, from this dealer before.But, needless is to say I even changed Make and Mo $$$$$$$$$$$$$$!!!I purchase 2 brand new Honda’s which is an excellent car, from this dealer before.But, needless is to say I even changed Make and Model to purchase a new vehicle.The deal maker or breaker for me when purchasing a vehicle is the Service Department not the Make and model of a car!!!!!!! More

Today started out frustrating with my car, but when I got to Rick Case Honda my issues were dealt with swiftly and professionally. I went in to the front desk and right away was approached by the hero of th to Rick Case Honda my issues were dealt with swiftly and professionally. I went in to the front desk and right away was approached by the hero of this story, Humberto Costa. As I briefly told him several issues I was having with my vehicle, he told me he new exactly how to fix it. Not even 15 minutes later all my issue were either dealt with or I had a well put together easy to understand plan on what to do next. Mr. Costa is the definition of what great customer service should be, even went out of his way to tell me how I could save more and add value to my vehicle. I would simple like to thank you Mr. Costa from the bottom of my heart, it made my day better. More