Rick Case Honda - Service Center

Today I’m not happy with Rick Case I scheduled a recall and was told it was a 1:30 to 2hr service, therefore I decided to wait and made no arrangements to be picked up. Once I dropped i I scheduled a recall and was told it was a 1:30 to 2hr service, therefore I decided to wait and made no arrangements to be picked up. Once I dropped it I was informed that it was a 5hr service, there was no loaner vehicle and they only drop customers within a 15 mile radius. I Uber back home ($30) and came back with Uber again ($30). I asked to please check the 2nd row right passa her seat as it is constantly squeezing once someone is using it. I received a call stating that the car had no issue with the seat and for me to keep an eye on it (!?!?). Anyways, arrived back at the dealer to pick it up, my advisor was nowhere to be found and another gentleman told me take it, I signed no document nor anyone checked if vehicle was really mine. I found it disturbing. I guess things are changing at Rick Case, unfortunately this is my first bad (name it, very bad) experience. More

Don't take your vehicle to Rick Case Honda Service After a month at Rick Case Honda my 2018 CVR was not ready, despite my showing up 6 hours after I was left a message that it was. The assistant manag After a month at Rick Case Honda my 2018 CVR was not ready, despite my showing up 6 hours after I was left a message that it was. The assistant manager Alfredo was useless. He tells me that his boss the Service Manager Mark was incorrect that I had a porous engine, that I actually had a cracked engine...at no time in 4 weeks was is other than the original claim. Then he proceeded to claim that they did not do an oil/filter change despite that being a necessary component of either diagnosis, that his mechanical never looked at the blurry backup camera and to top it off my vehicle was covered with pigeon dropping from Rick Case Honda's open air garage, but know one had the common sense to wash it. Instead of addressing these concerns, Assistant Service Manager Alfredo was NO, NO, NO! Yes when I asked to.ehom do I complain? I was directed the the Service Manager Mark, who addressed all of my concerns. Mark, you resolved my concerns, however your Assistant Service Manager could and should have handled all of my concerns. I would not want him representing me in any manner. More

Service Department The service department always comes through. My rep was Anthony Pereira and he is always great to deal with. He comes theough with great customer serv The service department always comes through. My rep was Anthony Pereira and he is always great to deal with. He comes theough with great customer service. More

Great service! Was there for oil change and tire rotation and was in and out in an hour. The only concern I have is that I was asked by a salesperson if I was there Was there for oil change and tire rotation and was in and out in an hour. The only concern I have is that I was asked by a salesperson if I was there for service and then asked me what car I had. When I told him it is a leased 2018 Honda CRV, then it’s new and no need to hound me about chdnging it. I just hope this dealer doesn’t turn like the previous one I used to go where the salespeople would drive you crazy. More

Good service I have been carrying my car for several years to change oil, good price and Andres Diaz is kind and explains in great detail. I loved the service he g I have been carrying my car for several years to change oil, good price and Andres Diaz is kind and explains in great detail. I loved the service he gave me. I recommend it!!! More

Car Service Service was great , but the waiting is bit too much, however, was a great experience, service advisor was very nice and explained everything to me Service was great , but the waiting is bit too much, however, was a great experience, service advisor was very nice and explained everything to me More

Excellent service Me. Dorcely was friendly. He waited on me quickly after arriving. The wait was 2 hours but not longer than I have waited previously. Overall,the se Me. Dorcely was friendly. He waited on me quickly after arriving. The wait was 2 hours but not longer than I have waited previously. Overall,the service was excellent. More

Rk from davie Very happy with both my new honda civic and Rick case honda. Am recomminding them. To family and friends. Plan to be with honda for years to come. Very happy with both my new honda civic and Rick case honda. Am recomminding them. To family and friends. Plan to be with honda for years to come. More

Speed of service. I have never had a problem with my cat fixed in 6 minutes. That’s six minutes from the time the service manager took my car keys to the return of the I have never had a problem with my cat fixed in 6 minutes. That’s six minutes from the time the service manager took my car keys to the return of the fixed vehicle. The problem was minor (gear shifter button) but there was no waiting. More

Experience eas great and in a timely manner. Issue resolved in a timely manner. Technician ensured I was kept updated on the service being done and provided concise explanation of the service be Issue resolved in a timely manner. Technician ensured I was kept updated on the service being done and provided concise explanation of the service being conducted. More