Rick Case Honda - Service Center

I went in for brakes. At the end they tried to charge me hidden fees and when I didn’t fall for it Waldo sent me on a wild goose chase to find my car. The manager had to g At the end they tried to charge me hidden fees and when I didn’t fall for it Waldo sent me on a wild goose chase to find my car. The manager had to go find my car which was in the opposite direction that Waldo pointed to. Awful More

Eddie the express service advisor was the best one yet! I had a 7:30am appt for an oil change and was out in 45 mins-the fastest ever! My undercarriage was also scraping when it hit a bump and they bent it I had a 7:30am appt for an oil change and was out in 45 mins-the fastest ever! My undercarriage was also scraping when it hit a bump and they bent it into the proper shape and used clips or screws to hold it up-free of charge! Never ever had that happen before! Eddie delivered on his promise to get me out the door quickly, and with great customer service! He needs to be in charge of training the service advisors how to do it like he does-like a pro! He restored my confidence in Rick Case Honda. Thank you. More

I was able to make an appointment 1 day in advance for 25k service. I arrived on time and was told service would be 90 minutes. Car was ready as stated. 25k service. I arrived on time and was told service would be 90 minutes. Car was ready as stated. More

Great job on my car. Honest and upfront about how much everything was going to cost. Honest and upfront about how much everything was going to cost. More

Great service department. Brought my car in for an early morning appointment did not have to wait they took the car I waited in the service lounge and I was updated during the Brought my car in for an early morning appointment did not have to wait they took the car I waited in the service lounge and I was updated during the appointment. I continue to do my service appointments at Rick Case. More

No honesty, Express Service Dept. , advisor Mr. W adds items (services) w/o approval, charges, unless you ask for detailed invoice, closely read detailed invoice staff member wouldn’t , advisor Mr. W adds items (services) w/o approval, charges, unless you ask for detailed invoice, closely read detailed invoice staff member wouldn’t disclose. Still ended up paying more than estimate provided. Had Express Service appt for oil change, waited 2 hours. Then hear other services needed came back next day when car ready. Non efficient. Don’t feel comfortable/trusting Dept. More

I called the Parts Dept and was placed on hold over 5 mins with no answer. Then when they did answer I requested to inquire about a part. He asked if it was for a Honda then just transferred me to "Cashi mins with no answer. Then when they did answer I requested to inquire about a part. He asked if it was for a Honda then just transferred me to "Cashier 1" voicemail. The customer service is not good at all. I then went on to chat and "Allison" simply responded to contact parts directly which I did before and did not even seem to care to address my issue and try to resolve. Very unprofessional on both ends. I am just going to take my business elsewhere. More

BEWARE, there are thieves. There were two gas gift cards on my console and when the car was returned to me, one was missing. Someone stole from me. When I discovered this, I There were two gas gift cards on my console and when the car was returned to me, one was missing. Someone stole from me. When I discovered this, I immediately went back to complain. When I spoke to Mark W and explained what happened, he repeatedly "assured" me that no one has ever stolen anything. I suppose that makes me the liar. I have purchased my last 3 vehicles from Rick Case Honda and taken them all for service there as well. I have been a loyal customer until now. I will NEVER go back. Clearly Mark W does not value his customers. In addition, the service advisor I worked with offered to resurface the brake rotors for $400. when a full brake job costs $289. What a bunch of thieves in more than one way!! More

Amazing service and very helpful and informative on what was completed on the vehicle car feels great was completed on the vehicle car feels great More

The job was done at the promised time although I feel the driver mirror a little weird as it could have some magnification, I did not have that sensation with the original driver mirror a little weird as it could have some magnification, I did not have that sensation with the original More