Rick Case Honda - Service Center

Service advisor from xxxx I was having a good morning until I met my Rick Case Honda service advisor. The reason for visiting their service department was a scheduled air bag r I was having a good morning until I met my Rick Case Honda service advisor. The reason for visiting their service department was a scheduled air bag recall, I was given a 3 hour estimated time of completion over the phone and a 2 hour estimated time of completion by my service advisor. It was all good until he learned that I was leaving the dealership. When I tried to re-confirm the completion time he repeatedly said he will call me when the car was ready. The exchange left me feeling like I was at his mercy, and that I would never shop at any Rick Case dealerships. Long story short, I didn’t receive a call, after 4 hours I went back to the dealership with the intention of going somewhere else. The car was ready for pickup. My service advisor’s explains that he tried calling but got no answer. After checking he admitted that he didn’t call the right number. More

Excellent Service My experience was pleasant. Service was excellent, staff very friendly. My issue was resolved. I would recommend this dealership without hesitation. T My experience was pleasant. Service was excellent, staff very friendly. My issue was resolved. I would recommend this dealership without hesitation. Thank you for being so attentive. More

Service My service advisor Conmar Vassel is very professional. He has a kind and pleasant personality. He made sure that all my concerns were addressed whe My service advisor Conmar Vassel is very professional. He has a kind and pleasant personality. He made sure that all my concerns were addressed when I brought my car in for service. More

See below I left my car ( a Mazda CX-5 at the collision center with the AC working fine and I am leaving with a leak in the AC that is going to cost me $ 900 do I left my car ( a Mazda CX-5 at the collision center with the AC working fine and I am leaving with a leak in the AC that is going to cost me $ 900 dollars to fix (being done there) More

Great Service We have several Honda vehicles and can always count on Wade Bell to schedule the service within our time and availability . The service department al We have several Honda vehicles and can always count on Wade Bell to schedule the service within our time and availability . The service department always deliver the vehicle clean More

Minor Repair I recently had my Kia Soul in for minor body repair due to someone hitting my car while it was parked. I was pleased with the professional & courteous I recently had my Kia Soul in for minor body repair due to someone hitting my car while it was parked. I was pleased with the professional & courteous way in which my repair was handled. Jennifer from the collision center is awesome! Ty Jennifer for being so personable & professional! The collision center is prompt & kept me up to date on my vehicles service. The workmanship is top notch! My car looks like the accident never happened. Ty Rick Case Honda! More

Car service I went to get my car service for a walk in and was given excellent customer service. I left satisfied with my vehicle and will definitely come again! I went to get my car service for a walk in and was given excellent customer service. I left satisfied with my vehicle and will definitely come again! More

Great experience. Melvin Haynes is very professional and knowledgeable about the service you need for your vehicle and the amount of time it will take to complete the s Melvin Haynes is very professional and knowledgeable about the service you need for your vehicle and the amount of time it will take to complete the service. More

Great service department They're like family, super nice and understanding service writers Tony always helpful and there boss Alax Alameda, the nicest guy I ever met and his b They're like family, super nice and understanding service writers Tony always helpful and there boss Alax Alameda, the nicest guy I ever met and his boss Mark just great to, thank you Rick Case. More

Tried to rip you off all the time over price You never find a car in gods condition, always need additional work is hard to believe Ripe you off all the time, we go there for conven over price You never find a car in gods condition, always need additional work is hard to believe Ripe you off all the time, we go there for convenience Never ever again More