Rick Case Honda - Service Center

Bad customer service Went to get an oil change and waited almost 3 hours and when I finally asked about my car, I was told by a female rep that she had been calling me. I Went to get an oil change and waited almost 3 hours and when I finally asked about my car, I was told by a female rep that she had been calling me. I had not received a call and no one bothered to get off their xxx and come to the waiting room. Only to find out that she had been calling the wrong number and didn't even bother to check the invoice, after all @ some point prior to me being there, I did purchase a car. The icing on top was when I got ready to pay instead of expediting me to the front of the line to pay she looked @ me like I was crazy as to why would I even ask. For my trouble the manager gave me a free oil change to which I can't say I'm enthusiastic about using, seeing that I came from Pompano beach to Weston. My experience with Rick Case honda is they're all smiles and would do anything for you until you make a purchase and then you see that Rick Case Honda dont give a xxxx ABOUT YOU.........I can't believe that no one @ this business is thinking about retention.....like you know ....one day I will buy another car...... More

Maintenance service Fast service and convenient. Good customer service. Andrea was nice and time efficient. definitely I would come back with her. Thank you for a fast se Fast service and convenient. Good customer service. Andrea was nice and time efficient. definitely I would come back with her. Thank you for a fast service. More

Customer service This dealer is half an hour away from my place home reason that I go to this dealer is excellent service provided by Mr.Dwayne Malcolm. This dealer is half an hour away from my place home reason that I go to this dealer is excellent service provided by Mr.Dwayne Malcolm. More

Very helpful courteous and quick He was quick reliable very helpful courteous and got the job done, very knowledgeable great personality I give Patrick thumbs up give him a raise he d He was quick reliable very helpful courteous and got the job done, very knowledgeable great personality I give Patrick thumbs up give him a raise he deserves it More

Just bought four tires but I just bought four tires there on Saturday and only drove home from the dealer and didn't drive over the weekend. On my way to work on Monday, the "l I just bought four tires there on Saturday and only drove home from the dealer and didn't drive over the weekend. On my way to work on Monday, the "low tire pressure" warning started beeping. I was working late that night, I couldn't take my car in to the dealership to check in. So, I had my tires checked without going back to the dealer and I found that front tire pressures are supposed to be 33 and rears are 30 but they put opposite, that's why the warning didn't go away until fixing the air pressure. This is so basic, I cannot believe they didn't do right... More

Express Service for real Even on a busy Saturday for the service shop, they completed my oil change and multi-point inspection in less than 2 hours. Andrea Sanchez is very pro Even on a busy Saturday for the service shop, they completed my oil change and multi-point inspection in less than 2 hours. Andrea Sanchez is very professional. More

Slow service.. poor customer service Spend 3 hours for an oil change and tire rotation...employee don't care about the customers.... lack of interest. Car was outside for 25 min after ser Spend 3 hours for an oil change and tire rotation...employee don't care about the customers.... lack of interest. Car was outside for 25 min after service worst service ever... More

Routine Maintenance The Service Center keeps accurate records of the past maintenance done to my truck. The speed of the service is relatively fast. Wade Bell was polite The Service Center keeps accurate records of the past maintenance done to my truck. The speed of the service is relatively fast. Wade Bell was polite and friendly. He answered all my questions. More

Great service I’m very pleased with the attention as well as service received. Waldo was very attentive and explained thorougly all the details pros and cons of my I’m very pleased with the attention as well as service received. Waldo was very attentive and explained thorougly all the details pros and cons of my cars needs. Thank you Waldo and assistant!! More

Very good and fast Very professional and courtesy. He evacuated all my questions. Take time with me to let me know the dealer offer.. He explained to me the convenience Very professional and courtesy. He evacuated all my questions. Take time with me to let me know the dealer offer.. He explained to me the convenience of the dealer products. More