Rick Case Honda - Service Center

My service writer Karen was very helpful and went out of her way to find someone to put my front license plate on the car. On my previous car I could never get it put on cause there was always an excuse. her way to find someone to put my front license plate on the car. On my previous car I could never get it put on cause there was always an excuse. More

Mr.Vassell was very professional. He has assisted me in the past with service for my 2018 Honda. Always with a smile ready to help. This visit was as always pleasant. the past with service for my 2018 Honda. Always with a smile ready to help. This visit was as always pleasant. More

Great service but more than I thought it would cost. Staff was very responsive to my needs and I always enjoy working with ther staff. Staff was very responsive to my needs and I always enjoy working with ther staff. More

Excellent, everyone very nice an pleasant and on point, great people, great service. All services performed fast, and kept me inform of vehicle status, fina vehicle report very clear and easy to understand great people, great service. All services performed fast, and kept me inform of vehicle status, fina vehicle report very clear and easy to understand. More

I took my car for service. Everything was fine until check out. The representative that took care of me was very unprofessional. She didn’t say HELLO , nor did she look into my eyes when speaking to me check out. The representative that took care of me was very unprofessional. She didn’t say HELLO , nor did she look into my eyes when speaking to me. She had a very unpleasant face and kept telling her friend that she didn’t want to be there that she wanted to go home while I was there in front of her. She had no customer service skills. She really let you establishment down. Very unpleasant visit. I know I don’t want to deal with a person with that altitude again. A shame that there’s so many people out of job and this individual that has a job doesn’t appreciate it or at least that’s the impression she left. More

In the past I wasn’t very impressed with the service at RCH as compared to my previous experiences at RC Toyota but this time everyone I met was super friendly and helpful. My problem was solved efficient RCH as compared to my previous experiences at RC Toyota but this time everyone I met was super friendly and helpful. My problem was solved efficiently and in a very short time More

Once again the usual personal, caring service done in reasonably short time. Mr Haynes is certainly an asset to the company and I'm so glad I met him. reasonably short time. Mr Haynes is certainly an asset to the company and I'm so glad I met him. More

Took 2 hours to get my oil change done with an appointment time. They dont have any sense of urgency. Every time I went to check on my car, it was still sitting up with nobody working on it. My ca appointment time. They dont have any sense of urgency. Every time I went to check on my car, it was still sitting up with nobody working on it. My car then disappeared from the shop for about 30 minutes and I finally found it parked at the front later. I went to go find my sales person and he was mingling with other staff and said, "Oh, I was looking for you, but I had to say hi to some people first." Two hours of waiting for a simple oil change. Everybody is there for an 8-10 hour shift and they don't care how long anybody else has to be there. Won't be coming back. More

NOT GOOD I have bought my last two(2) Hondas from Rick and Reta only to be lied to and cheated!! My wifes Honda Civics windshield washers were not working. Wen I have bought my last two(2) Hondas from Rick and Reta only to be lied to and cheated!! My wifes Honda Civics windshield washers were not working. Went to the service department was told because a mixture of distilled water and vinegar was used the warranty was void and I had to pay $70.00 for new sprayers. Less than a month latter they weren't working. So I went back and was told that It would cost over $300 to fix, because the system was not flushed out?? Long story short went to Miami Lakes Honda, they blew air through system and all works fine gain. The charge 0. I will never go back to Rick!!! More

Always professional and excellent at follow up.Wisler Always professional and excellent at follow up. Wisler has serviced my odessey with speed and accuracy. He makes sure every concern I have is written Always professional and excellent at follow up. Wisler has serviced my odessey with speed and accuracy. He makes sure every concern I have is written down and the mechanics get that info. He is great. More