Rick Case Honda

Excellent staff, excellent service, our service man Conmar is alway on point and ready to take care of all our maintenance needs. Conmar is alway on point and ready to take care of all our maintenance needs. More

DON'T COME HERE! I went in today for a recall of a window switch on my crv known to be a fire hazard. Service agent Anderson took care of my appointment. He was poli I went in today for a recall of a window switch on my crv known to be a fire hazard. Service agent Anderson took care of my appointment. He was polite and helpful. I took a video of everything working as it should moments prior to dropping off the car. It clearly showed the window going up and down flawlessly and quietly. When I pickup the car 4 hours later it now makes a strange noise like something banging against the glass whenever the window goes down. They refused to believe that I was telling the truth and tried to blame me and the age of the car for the noise. I then mentioned the video and showed it to them. Even with a time stamped video as proof they refused to take responsibility. Knowing they couldn't pin it on me any more they called the service manager Mark Warshefski. Mark, along with his staff again refused to assume responsibility and said that there was nothing they could do other than sell me a new window regulator and charge me for the labor to fix the issue. The issue that they caused! They spent more time trying to deny fault than it would have taken them to do the right thing and leave it the way they found it. Unbelievable! It is experiences like these that give dealerships a bad name. YOU'VE BEEN WARNED. More

Used this service for 10 years and they have always been excellent. Highly recommend them. Always very professional and never had any issues. excellent. Highly recommend them. Always very professional and never had any issues. More

Excellent service. Staff is respectful and helpful. Didn’t have to wait long, even though there were many cars there. Staff is respectful and helpful. Didn’t have to wait long, even though there were many cars there. More

A/C was not cooling. Melvin Haynes explained that the car was due it’s 15000 mile service. I explained that I would decide after the estimate for the A/C. The price for a Melvin Haynes explained that the car was due it’s 15000 mile service. I explained that I would decide after the estimate for the A/C. The price for a new compressor with an oil change was $2000+. Melvin was very courteous and kept me informed. Other than the price being higher than expected, everything went well. More

The case of the $386. 48 Gas cap My engine light came on. Immediately, I drove to Rick Case Honda that has been servicING my Odyssey for 20 years. It was late in the da 48 Gas cap My engine light came on. Immediately, I drove to Rick Case Honda that has been servicING my Odyssey for 20 years. It was late in the day so, I left the car, rented a vehicle and waited for the morning call from the dealership with results. I was told that the car had an "after market" gas cap that caused the light to come on, that they would have to order a replacement, etc. Waited another day. Finally, told the rep that I would pick up the car and retrieve the cap whenever it arrived. The service charge was $211.86 (still no gas cap). The next day, I was told the cap arrived, they charged me $61.62 for the cap. WHEN I COMPARED IT WITH THE CAP OR THE VEHICLE, IT WAS IDENTICAL ! So, now I have a total of $273.48 (for a gas cap). Additionally, I paid for two day car rental of $113.00. Total= $273.48 Later on, I found out that A LOOSE GAS CAP WILL CAUSE THE ENGINE LIGHT TO COME ON ! I really didn't the cap, I only needed an experienced, honest service rep that would check out the car (Gas cap tight ?) before starting this whole charade ! I called the service manager and never got a return call..... After 20 years as a customer....... they've lost me and any possible referenced business I may send. Besides, it's an old car and I'm almost ready to buy. replacement. GUESS WHERE I'LL NEVER GO AGAIN ? More

Worst experience purchasing a car. Delivered a dirty, missing parts. Lost the title paperwork and it took 2 months to process. Wrote contract incorrectly so my personalized plates were Delivered a dirty, missing parts. Lost the title paperwork and it took 2 months to process. Wrote contract incorrectly so my personalized plates weren't transfered to my new vehicle. Literally like this was the first car they had ever sold. Absolute failure from sales to the management to finance. Please, go anywhere else to buy your vehicle. More

We had a great experience. They were fast and attentive. We will definitely come back again in the future. They were fast and attentive. We will definitely come back again in the future. More

Fast,friendly and efficient service. Didn’t try to force more work to be done on vehicle, only recommend Ed certain services. Didn’t try to force more work to be done on vehicle, only recommend Ed certain services. More

Had my vehicle repaired here with Geico they recommended Rick Case Honda as a "preferred service provider" so I brought my Lexus here, big mistake the paint and clear coat is peeling already and the service Rick Case Honda as a "preferred service provider" so I brought my Lexus here, big mistake the paint and clear coat is peeling already and the service manager decided not to guarantee the work, since its been a long time; however, oem paint is fine, the only area affected is the one they did work on. Geico offers a "lifetime guarantee" on the work supposedly. Lesson learned take your car to a better shop they DO NOT USE OEM PAINT. More