Rick Case Honda

Took 2 hours to get my oil change done with an appointment time. They dont have any sense of urgency. Every time I went to check on my car, it was still sitting up with nobody working on it. My ca appointment time. They dont have any sense of urgency. Every time I went to check on my car, it was still sitting up with nobody working on it. My car then disappeared from the shop for about 30 minutes and I finally found it parked at the front later. I went to go find my sales person and he was mingling with other staff and said, "Oh, I was looking for you, but I had to say hi to some people first." Two hours of waiting for a simple oil change. Everybody is there for an 8-10 hour shift and they don't care how long anybody else has to be there. Won't be coming back. More

NOT GOOD I have bought my last two(2) Hondas from Rick and Reta only to be lied to and cheated!! My wifes Honda Civics windshield washers were not working. Wen I have bought my last two(2) Hondas from Rick and Reta only to be lied to and cheated!! My wifes Honda Civics windshield washers were not working. Went to the service department was told because a mixture of distilled water and vinegar was used the warranty was void and I had to pay $70.00 for new sprayers. Less than a month latter they weren't working. So I went back and was told that It would cost over $300 to fix, because the system was not flushed out?? Long story short went to Miami Lakes Honda, they blew air through system and all works fine gain. The charge 0. I will never go back to Rick!!! More

Always professional and excellent at follow up.Wisler Always professional and excellent at follow up. Wisler has serviced my odessey with speed and accuracy. He makes sure every concern I have is written Always professional and excellent at follow up. Wisler has serviced my odessey with speed and accuracy. He makes sure every concern I have is written down and the mechanics get that info. He is great. More

Good as New My car had extensive body work done at Rick Case Collision Center. Jorge didn't cut any corners, he made sure the work was done according to specifica My car had extensive body work done at Rick Case Collision Center. Jorge didn't cut any corners, he made sure the work was done according to specifications the first time. My car looks as good as when I first drove it off the Rick Case Kia Sunrise lot. I’m completely satisfied with the quality of the work performed. More

2018 Honda Accord Recall I had a good service experience. Approached as I drove up. Wisler was very courteous and knowledgeable. Write up was quick and he even had me taken ba I had a good service experience. Approached as I drove up. Wisler was very courteous and knowledgeable. Write up was quick and he even had me taken back to work Followed up when finished. More

Service I had a great service experience. Wisler was very courteous and knowledgeable on his job. He even followed up to make sure everything was okay when I I had a great service experience. Wisler was very courteous and knowledgeable on his job. He even followed up to make sure everything was okay when I got home. More

Service Great & fast service. Karen was very good and help me with my honda crv recalls and the oil change and tire rotation. The check out was fast and easy. Great & fast service. Karen was very good and help me with my honda crv recalls and the oil change and tire rotation. The check out was fast and easy. More

Alberto was super helpful. Ended buying 2 cars Alberto helped us in selecting the cars we wanted. He got us to the exact numbers we wanted to pay and made the whole deal possible. when these leases Alberto helped us in selecting the cars we wanted. He got us to the exact numbers we wanted to pay and made the whole deal possible. when these leases are done we are coming right back to him. Highly recommend him. More

Excellent service Excellent service. Treating you with respect. Great customer service, knowledge of experience, great prices, patience with customer. Would recommend t Excellent service. Treating you with respect. Great customer service, knowledge of experience, great prices, patience with customer. Would recommend to family and friends. Thank thank More

Awesome Great sales rep Fabiola and team. Had the best experience!!! I would recommend.Knows her business and Dario as well. Nothing but nice things to say ab Great sales rep Fabiola and team. Had the best experience!!! I would recommend.Knows her business and Dario as well. Nothing but nice things to say about them. More