Rick Case Honda

This place has two services "departments", one for express service, and the other one for special services that need quite some work or repair. For years, I have found the non-express service departm express service, and the other one for special services that need quite some work or repair. For years, I have found the non-express service department is very confusing to get around and very frustrating when dealing with the people (assistant service managers) there. When you get there, there is literally nobody "waiting" for you outside. Actually, if you wait for someone to come to you, it could be hours or forever. You will have to go inside a crowded long narrow room and talk to someone who are sitting there. You actually don't know who you should talk to. I also found that the people working there seem never smile or they do not think you are a customer. Finally, for the cost of service, their quote is always the highest in the market. I have used this place for at least two time to fix some problems in my cars. I feel being ripped off each time. More

25 minute to review and negotiate- Done- can’t ask for more. This man is a no BS person and tells it how it is more. This man is a no BS person and tells it how it is More

Overall, they do good work. HOWEVER, their customer service and integrity compass could use some adjusting. Patience and Diligence is key when doing business with this location. You may have to check service and integrity compass could use some adjusting. Patience and Diligence is key when doing business with this location. You may have to check on the status of your vehicle a few times as it may not be ready when promised, which may be standard in this field. Also, check to make sure they perform the work specified as they may not be honest or thorough in doing so. They are an Average shop. They can become better if they improve the level of professionalism and CUSTOMER service as these areas makes the difference in being good (or average) as opposed to EXCELLENT which is suppose to be their standard. More

Had a great experience today with John Cable over at the Used sales. Didn't try to play any games with me, wasn't trying to rush me, or anything. He was honest, tried to get me the best deal for my trade an Used sales. Didn't try to play any games with me, wasn't trying to rush me, or anything. He was honest, tried to get me the best deal for my trade and help me out. All in all, very happy with the deal we made. More

Took vehicle to the Express Service for simple oil change and tire rotation. Took just about two hours and vehicle was not washed or vacuumed. and tire rotation. Took just about two hours and vehicle was not washed or vacuumed. More

Excellent!!! Wish they would wash my car. Otherwise great customer service. Danny in service is fantastic... informative, knowledgeable, friendly, always available and willing to assist customer service. Danny in service is fantastic... informative, knowledgeable, friendly, always available and willing to assist More

Terrific place ! I returned to my original salesman from Terrific place ! I returned to my original salesman from 2017. Very professional, Bilal Munar worked with me to get me into another great Honda ! Ag Terrific place ! I returned to my original salesman from 2017. Very professional, Bilal Munar worked with me to get me into another great Honda ! Again a Satisfied Customer ! More

Excellent attention! Mr. Cesar Munoz super attentive, very patient and fair in the sale. He took great care of the whole family. We felt at home. The financier, an equally attentive person. Thank you s very patient and fair in the sale. He took great care of the whole family. We felt at home. The financier, an equally attentive person. Thank you so much! More

The service, attention & trust Jolson has ALWAYS provided for the past 3 years are PRICELESS! I’ve upgraded my car 2 time and he has made the entire process possible! Jolson works MAGIC! provided for the past 3 years are PRICELESS! I’ve upgraded my car 2 time and he has made the entire process possible! Jolson works MAGIC! More

It is our second car from Rick Case. Our salesman, Abdul was very professional and took the time to answer all our questions. Outstanding salesman! was very professional and took the time to answer all our questions. Outstanding salesman! More