Rick Case Honda

Yesterday, I had one of the worst experiences I've had dealing with businesses at Rick Case Honda in Davie, Florida. After running away from the small dealerships in Miami because of their dishonest pract dealing with businesses at Rick Case Honda in Davie, Florida. After running away from the small dealerships in Miami because of their dishonest practices, I decided to go to official Honda dealers, thinking that I should be safe there. Little did I know, they were the same. I arrived at Rick Case Honda in Davie, Florida, and Antonio Briceno received me. We went to the lot, I picked a car that I was interested in, and I realized that the sticker price was $2400 more than the price I saw online. I thought that might be because they have not updated the sticker on the car, as someone told me at a previous dealership. After I checked the car, we went to the office to get the numbers. Antonio started by asking me about my work and how much I make a month. That is when I began to understand that I was dealing with the same BS and manipulation that one would deal with going to a small dealership in Miami, but things would worsen. I asked what he needed this information for, and he told me that it was for financing. I asked him why he was working on a financing application when I didn't even know the car's final price yet? He told me that he needed this information for the bank to give me my final price. Then, he said to me that he needed to do a soft pull of my credit to have an idea of my monthly payment to give me the final price of the car and that this would not affect my credit. I told him that I didn't want him to pull my credit because, as a new grad, I have been working hard to improve my credit after all the hit it took from my college expenses, but he insisted that this would not affect my credit and that it would be a soft pull. Then, I told him that I did not want to do any of this before getting the car's final price, including taxes and all the fees. I also told him that he was the one selling the car and that he should know the cost of the vehicle and the fees that the dealership charges. The bank does not dictate this stuff. Last but not least, I told him that I already qualified for Capital One's financing, and that's what I am using to pay for the car. I told him how much they qualified me for, which is more than three times the price they asked for the car. He insisted that he still needed to do a soft pull of my credit to give me the price of that car. I should have left at that point, but I started to believe that he would do a soft pull of my credit, which would not affect my credit. Then he asked me for my full social security number; then, I asked him why he needed the full SSN, not just the last 4 digits, and we went back to discussing whether or not he was about to make a hard inquiry of my credit. Again, he assured me that he would only make a soft pull of my credit. I believed him, and I signed the paper; then he went to the back. When he came back, he had the most comprehensive report of my credit that I have ever seen, and for the first time, he had a piece of paper that had the car's base price with no taxes and fees. I started arguing that only a hard inquiry can give him my credit report with that much information. He first acted confused, then acted as if I agreed to this, but when I reminded him of how many times he had reassured me that he would only do a soft pull, he started telling me that he only did a soft pull. I could see it on his face that he did that on purpose, and he was still telling me that it was a soft pull that gave him that much information. Before going to dealerships, I learned that they get paid by the banks when they get someone to finance with them. That's why sometimes they would give you the worst APR possible because it's a more considerable gain for them. That's why although I made it clear that I already qualified for Capitol One's financing, and this is what I was going to use, Antonio insisted on pulling my credit to get the price of the car. While we were arguing about that, I received an email about the hard inquiry from my credit monitoring system. 2 minutes later, I received another email from Experian alerting me about the hard inquiry. I showed him all of them, and he still said he only did a soft pull of my credit. Concerning the piece of paper with the car's base price, it was the actual sticker price, with $2400 more than the price I saw online. That paper also included a range of monthly payments that the bank could qualify me for based on my credit. Really? After I made it clear that I was going to use Capital One's financing. I asked him why the price was $2400 more than the online's price, and that is when he told me that the higher price includes the pre-owned certification. I was more confused than before, and he said that the pre-owned certification was something that I had to pay for separately. Why would you list the car online as certified pre-owned and not list it with the certified pre-owned price? The answer is to bait customers, thinking they can manipulate you to get a car in their lot after deceiving you once you get there. After the additional $2400, the base price of the 2019 used Honda Civic Sport, with 30500 miles, was already $25000, $2795 more than its base price when it came out in 2018, and $885 more than the all-new 2022 Honda civic Sport's base price. At this point, I just wanted to leave the dealership; I was done with them. I could not believe that what I did not want to happen to me at the sketchy dealerships down in Miami just happened to me at Rick Case Honda. Antonio called his manager to talk to me, but that could not work at this point. The experience was already awful. As I am writing this, I still don't know the final cost of the car. I don't know how much tax I would have to pay, and I have no idea of what kind of fees they charge over there and how much the total would be, but Antonio already pulled my credit to get me a monthly payment range, although I told him that I would use Capital One's financing. At this point, I doubt there is any car dealer with integrity here in South Florida. Antonio had no shame; he did not see anything wrong with what he did or did not care. He did not care about how that would affect my credit, even after telling him that I was working on improving my credit. He did not care that I already had my own payment method and that I may not even get the car, which had a misleading price that I did not even know about before he pulled my credit. All he cared about was selling me to the bank for his own gain. I doubt that this review will impact them or bring any change to their operation. I wish there were a way to contact Honda directly about an experience like that because those car dealerships are all operating in bad faith. More

Rick Case Honda is excellent. This is our 4th Honda purchased there. Sales Mgr. Paul Brown and our VIP salesperson Shawn Bictorin were great in negotiating a sales price. Gunnar Davidov the Finance Mgr purchased there. Sales Mgr. Paul Brown and our VIP salesperson Shawn Bictorin were great in negotiating a sales price. Gunnar Davidov the Finance Mgr. was very efficient and humorous. Highly recommend. More

AMAZING sales and finance team here at Rick Case Honda. Shawn, Gunar, and Paul were great! Shawn, Gunar, and Paul were great! More

Excellent service department. They keep you updated and don’t try to oversell you other services. My service advisor Julio is excellent to work with. don’t try to oversell you other services. My service advisor Julio is excellent to work with. More

On time appointment, easy to get in and out. Followed COVID protocols. Clean bathrooms.. got car ready as promised COVID protocols. Clean bathrooms.. got car ready as promised More

Don’t lie to me and say appointments only on Sunday and when I get here for an 11am appt there are 5 cars ahead of me because you do take walk ins and the best you can do is 1 1/2hr wait. I don’t like lies when I get here for an 11am appt there are 5 cars ahead of me because you do take walk ins and the best you can do is 1 1/2hr wait. I don’t like lies. More

Great salesman and extraordinary service! His attention Great salesman and extraordinary service! His attention to detail and his great attitude made the process such a pleasure. I will always recommend S Great salesman and extraordinary service! His attention to detail and his great attitude made the process such a pleasure. I will always recommend Shaher and I am a forever customer!! More

Friendly and efficient staff in collision center care repairs were done ahead of schedule. Vehicle was returned in excellent clean condition very pleased with results repairs were done ahead of schedule. Vehicle was returned in excellent clean condition very pleased with results More