Rick Case Honda

Rick Case Honda was excellent. The cared about our needs and listened. They went out of their way to ensure that we had a pleasant car buying experience. They didn't push us or rush us. They answered all and listened. They went out of their way to ensure that we had a pleasant car buying experience. They didn't push us or rush us. They answered all of our questions, addressed every concern and gave us a great deal. Thank you so much. More

I came in with a bad situation, but it was a situation that Rick Case and Smart had contributed to. I traded a 2008 Smart ForTwo that I had purchased from Rick Case in 3/2008 and it had completely broken that Rick Case and Smart had contributed to. I traded a 2008 Smart ForTwo that I had purchased from Rick Case in 3/2008 and it had completely broken down when the Acuator failed at 50,000mi. When I had it towed to Rick Case Smart, I was told it was NO longer under 2 year or 26,000 mi powertrain warranty and I had to pay out of pocket for repairs over $1100. I also didn't have any towing service on my insurance policy, so I had to pay for that as well as the car taking over one week to repair which was a disruption to my work schedule. The car also had front end damage from an accident that looked worse than it was since the engine is in the back and the A/C was working perfectly. The car had 96,000mi at trade, so I believe the Sales Manager Paul did the best he could with the trade discount which I checked on Kelly Blue Book as similar. I had a credit score of 768, so I also qualified for Honda's best finance rate. But I felt I had NO CHOICE but to buy with Rick Case or I wouldn't get a better deal for the trade because of the Smart Car history and unpleasant experience. While I blame Mercedez-Benz (who makes Smart) more than Rick Case, more research should have been done by Rick Case before the car was sold to me or anybody else. Consumer Reports panned and failed the Smart Car in a review some time after I made my Smart purchase and I feel I bought a Lemon with no remedy for compensation by the maker or dealer. So, I guess this is the best deal I could get? I guess. I'm glad Honda is doing so well and selling so many cars and hopefully nothing bad will happen with this car as the review has described. Too bad people can't deduct depreciation on vehicles with taxes like they can with buildings or property. Good Day. More

The men that handled the purchase of my new vehicle were professional in every way. They answered the questions that I asked. They explained everything step by step. I was shown the type of vehicle I was i professional in every way. They answered the questions that I asked. They explained everything step by step. I was shown the type of vehicle I was interested in. I was able to do a test drive as soon as I asked. I asked about any discounts that might be available and they were explained to me. I was able to choose the color of the vehicle that I wanted, since the others were too dark for me. It was suggested that if I came back on Friday, once my mind was made up, it would save me time, since the upcoming weekend was expected to be very busy! Since my time is important to me, I did that. I came back the next day on a Friday, to put money down and go through the financial part of the process. The financial process was explained to me, and Mr.Weaver offered me some additional services of coverage which I did purchase. The 2013 Honda CR-V is a great vehicle. I am very happy with it. I would, and have, recommended your place to friends to go to if they want to purchase a new or used vehicle. Mr.Fernandez, Mr.Herman, and Mr. Weaver did a super job!! Mr. Herman made sure that I understood how to use the controls and operate the radio, A/C, etc. He even connected my cell phone to the Blue Tooth and showed me how it worked! More

On December 13, 2012 I was trading in my leased 2010 Civic for a New 2012 Civic, I was solicited by the Dealer 3 separate times and told that they could put me in a 2012 Civic for the same or less amoun Civic for a New 2012 Civic, I was solicited by the Dealer 3 separate times and told that they could put me in a 2012 Civic for the same or less amount of payment as my 2010. Again I was SOLICITED 3 separate times. At the Dealer I questioned and was ASSURED that ALL of the COSTS of returning my 2010 CIVIC would be paid for by the Dealer. I asked in particular about the EXCESS MILEAGE CHARGES and was told VERY CLEARLY that the EXCESS MILEAGE CHARGES would be paid for by the Dealer. While signing all of the documents to finalize the transaction I again questioned directly to Shaher Husein and was assured AGAIN that ALL COSTS of returning the 2010 CIVIC would be paid by the Dealer. About 2 weeks after the purchase I was sent a bill for $238.00 from Honda Finance for the EXCESS MILEAGE. I figured it was a mistake and contacted the Dealer. I was told that I was MISINFORMED and that the documents that I signed stated VERY CLEARLY that the DEALER WOULD NOT PAY FOR EXCESS MILEAGE. I was told to contact General Sales Manager Joseph Pensabene. When I spoke to JP as he is referred to he assured me that it was an oversight and the he would PERSONALLY see to it that the EXCESS MILEAGE charges would be paid by the RICK CASE DEALERSHIP. About 10 days later I was sent another bill from Honda Finance for the UNPAID EXCESS MILEAGE CHARGES. I called JP ( Joseph Pensabene ) about 6 times over the next 5 days and to this day I haven't had a return call fro him. I paid the $238.00 and as a reult of being LIED to and DECIEVED by RICK CASE HONDA I will never do business with a RICK CASE DEALERSHIP again. More

Great experience. Joan was friendly and patient and was willing to compromise every step of the way. He kept his word as far as prices, no hidden fees etc. Everything was done in an organized manner whic willing to compromise every step of the way. He kept his word as far as prices, no hidden fees etc. Everything was done in an organized manner which helped me gain confidence in your dealership. Bottom line is you were honest, respectful and offered a great product at a great price. I would recommend Rick Case Honda, and Joan Moreno in particular, to anyone on the market for a new car. Keep up the good work! More

Great dealership! I loved the atmosphere, everybody is very friendly, professional, know exactly what they are doing, time efficient, can't beat the prices. I wish I would come here when I bought my first very friendly, professional, know exactly what they are doing, time efficient, can't beat the prices. I wish I would come here when I bought my first Honda! More

The sales process was fine, albeit lengthy, as expected. Gonzalo and Yousuan were gentlemen, professional and helpful throughout the process. Much different experience than other car purchases i have made e Gonzalo and Yousuan were gentlemen, professional and helpful throughout the process. Much different experience than other car purchases i have made elsewhere. Credit should be given to Gonzalo, as I would not have purchased a vehicle on this day had it not been for his pleasant demeanor and willingness to provide non-aggressive assistance. More

Great experience. Dario Luna and the finance manager were very friendly and reasonable to help me purchased a new car. I am sure they will continue helping new customers. Great Experience. very friendly and reasonable to help me purchased a new car. I am sure they will continue helping new customers. Great Experience. More

Everything was great ... we are very happy. As a family from NE Ohio (Rick's home state) and now living in Florida, we (Rita & Ken) have done business with Rick Case for many years. from NE Ohio (Rick's home state) and now living in Florida, we (Rita & Ken) have done business with Rick Case for many years. More

The reason I'm giving Rick Case Honda a 5 star rating is because of the exceptional, outstanding and professional service that this dealership possesses. I've always purchased General Motors products an is because of the exceptional, outstanding and professional service that this dealership possesses. I've always purchased General Motors products and this is the 1st time I went away from GM and purchased a Honda. The minute I arrived at the dealership, I was not swamped with sales reps haggling and making me uncomfortable. I was greeted by Rafeal and was given a tour of vehicles that I was interested in buying. I wasn't sure about which vehicle to purchase, but I knew gas mileage was my number 1 concern and it was toss-up between the Accord and Civic. After test driving a few vehicles, I was still was undecided and wanted a little more time to make a decision. Upon leaving the dealership, Adrienne met with me and provided me with assurance to answer any questions that I might have later on. After a few weeks went by, I decided to give Rafeal a call because I was now ready to purchase. I met with Rafeal on Saturday and took a Honda Civic out for a test ride. I knew immediately that this was the car I was going to purchase. I told Rafeal that I was planning to go to the Auto Show that night and then come back Monday to purchase the Civic. When I went to the auto show, I met with Bradley and Diamante. I had several questions regarding the purchase and lease of the vehicle and Brad answered all of my questions. I hung around the Honda vehicles for a couple of hours and felt like I was part of the family. The amount of time Brad spent with me made me feel comfortable. I felt Brad deserved credit and I asked him to obtain approval from Rafeal to assist with my purchase. I felt both reps deserved credit for their time and efforts. I arrived at the dealership on Monday and purchased the Civic. It was a wonderful experience and I've already recommended Rafeal and Bradley to my boss and neighbor. Thank you, Mike Hagopian More