Rick Case Honda

A/C was not cooling. Melvin Haynes explained that the car was due it’s 15000 mile service. I explained that I would decide after the estimate for the A/C. The price for a Melvin Haynes explained that the car was due it’s 15000 mile service. I explained that I would decide after the estimate for the A/C. The price for a new compressor with an oil change was $2000+. Melvin was very courteous and kept me informed. Other than the price being higher than expected, everything went well. More

The case of the $386. 48 Gas cap My engine light came on. Immediately, I drove to Rick Case Honda that has been servicING my Odyssey for 20 years. It was late in the da 48 Gas cap My engine light came on. Immediately, I drove to Rick Case Honda that has been servicING my Odyssey for 20 years. It was late in the day so, I left the car, rented a vehicle and waited for the morning call from the dealership with results. I was told that the car had an "after market" gas cap that caused the light to come on, that they would have to order a replacement, etc. Waited another day. Finally, told the rep that I would pick up the car and retrieve the cap whenever it arrived. The service charge was $211.86 (still no gas cap). The next day, I was told the cap arrived, they charged me $61.62 for the cap. WHEN I COMPARED IT WITH THE CAP OR THE VEHICLE, IT WAS IDENTICAL ! So, now I have a total of $273.48 (for a gas cap). Additionally, I paid for two day car rental of $113.00. Total= $273.48 Later on, I found out that A LOOSE GAS CAP WILL CAUSE THE ENGINE LIGHT TO COME ON ! I really didn't the cap, I only needed an experienced, honest service rep that would check out the car (Gas cap tight ?) before starting this whole charade ! I called the service manager and never got a return call..... After 20 years as a customer....... they've lost me and any possible referenced business I may send. Besides, it's an old car and I'm almost ready to buy. replacement. GUESS WHERE I'LL NEVER GO AGAIN ? More

Worst experience purchasing a car. Delivered a dirty, missing parts. Lost the title paperwork and it took 2 months to process. Wrote contract incorrectly so my personalized plates were Delivered a dirty, missing parts. Lost the title paperwork and it took 2 months to process. Wrote contract incorrectly so my personalized plates weren't transfered to my new vehicle. Literally like this was the first car they had ever sold. Absolute failure from sales to the management to finance. Please, go anywhere else to buy your vehicle. More

We had a great experience. They were fast and attentive. We will definitely come back again in the future. They were fast and attentive. We will definitely come back again in the future. More

Fast,friendly and efficient service. Didn’t try to force more work to be done on vehicle, only recommend Ed certain services. Didn’t try to force more work to be done on vehicle, only recommend Ed certain services. More

Had my vehicle repaired here with Geico they recommended Rick Case Honda as a "preferred service provider" so I brought my Lexus here, big mistake the paint and clear coat is peeling already and the service Rick Case Honda as a "preferred service provider" so I brought my Lexus here, big mistake the paint and clear coat is peeling already and the service manager decided not to guarantee the work, since its been a long time; however, oem paint is fine, the only area affected is the one they did work on. Geico offers a "lifetime guarantee" on the work supposedly. Lesson learned take your car to a better shop they DO NOT USE OEM PAINT. More

They do not need to be rated. We bought a car in December and still waiting for some parts. The sad part is that the manager or the salesman don't even answer the text or calls. We bought a car in December and still waiting for some parts. The sad part is that the manager or the salesman don't even answer the text or calls. More

Never ever had a problem with this Honda dealership people are always very nice would receive them in a heartbeat people are always very nice would receive them in a heartbeat More

We met with Claudia who helped make our car buying experience smooth and efficient, with a minimum of time spent at the dealership!! The Mr Hernandez in the Finance department worked with us in obtain experience smooth and efficient, with a minimum of time spent at the dealership!! The Mr Hernandez in the Finance department worked with us in obtaining the best deal possible!! Thank you!! More

Steven the finance guy and Luis (first impressions guy) both treated me with respect and made me feel comfortable from the start. Kudos to Honda and amazing staff. Great experience! both treated me with respect and made me feel comfortable from the start. Kudos to Honda and amazing staff. Great experience! More