Rick Case Alfa Romeo

Great customer service Excelent customer service everyone involve int the deal did everything possible for me to get my new car , i will recommend this dealer they do care Excelent customer service everyone involve int the deal did everything possible for me to get my new car , i will recommend this dealer they do care about the customer . More

EXCELENT SERVICE IT WAS A PLEASEURE DEALING FROM SALES REP TO FLOOR MANAGER TO FINANCE. QUICK AND EASY, NO HASSELS, LOVELY FRIENDLY ENVIRONMENT. ALL THE STAFF MEMBER IT WAS A PLEASEURE DEALING FROM SALES REP TO FLOOR MANAGER TO FINANCE. QUICK AND EASY, NO HASSELS, LOVELY FRIENDLY ENVIRONMENT. ALL THE STAFF MEMBERS WERE SUPER KNOWLEDGEABLE... GREAT EXPERIENCE.... More

Best car purchase experience !!! With a VERY Friendly, upbeat & knowledgeable staff, this was BY FAR the best car purchase experience of my life! There was no pressure to "upsell" an With a VERY Friendly, upbeat & knowledgeable staff, this was BY FAR the best car purchase experience of my life! There was no pressure to "upsell" anything! Not at all like the usual "ordeal" of closing the sale. My husband usually has an argument or two before the signing; but the staff was SO NICE that there was no reason for anyone to be unpleasant. We'll be back & will send much business your way! More

All good, but some points to improve I went to this dealer because I knew I wanted a Fiat 500 sp. From the beggining I knew it wasn´t going to be easy because of my lack of credit informa I went to this dealer because I knew I wanted a Fiat 500 sp. From the beggining I knew it wasn´t going to be easy because of my lack of credit information. It was tough, but at the end I got a good price on the car and some credit (the interest rate not so great, but reachable). I believe they still have to work on some issues more of the administrative kind (dind´t recieve a second key and had to buy it for almost 300 dls., I had to ask for my credit contract, and other papers), but nothin too big. The treatment I recieved from the people was great, thanks a lot. More

Positive Experience The Rick Case Team was fantastic!!! Everyone was knowledgeable, helpful, friendly, and professional. Thank you Cynthia, Thomas, Natalio, Dominick, Is The Rick Case Team was fantastic!!! Everyone was knowledgeable, helpful, friendly, and professional. Thank you Cynthia, Thomas, Natalio, Dominick, Israel and all the behind the scene team members for an awesome car buying experience. More

Rick Case Review Rick Case financed me when others did not. They were very friendly and low-key. I really enjoyed my time there. No wonder they are the biggest Fiat Rick Case financed me when others did not. They were very friendly and low-key. I really enjoyed my time there. No wonder they are the biggest Fiat dealer in the U.S. More

Horrible service department I was driving my 2014 FIAT 500L and all of sudden I smell something like rubber burning. I looked around other cars and actually it was coming out o I was driving my 2014 FIAT 500L and all of sudden I smell something like rubber burning. I looked around other cars and actually it was coming out of my car; smoke and smell. It was so bad that I thought the car was about to blow up. I took it to the dealer where i purchased my vehicle and they were extremely rude. They told me they couldn't replicate the problem therefore they were not able to give me a loaner so I can leave my car for service. They did not care to the fact that I was scared of my safety. IT IS NOT NORMAL UNDER ANY CONDITIONS FOR A CAR TO SMOKE! A few days later I tool it to another service office (FIAT north Miami) and they told me that the car did not have any problems. Ever since most of the time when I drive my car, it smells like burning rubber. It is a very unpleasant smell. Anyways I took it back to service and I was advised that the smell is normal. How can this be normal? A month ago I was pumping gas and gasoline was leaking from the bottom of the car, after taking it to service, they advised me that there was no issue with the car. Today my rear window exploded! I heard a loud noise and I got very scared! Luckily I was not on the highway, I was inside of a parking lot, Of course fiat doesn't cover the repair even though it is a manufacturer's issue. I read many forums and many people have had the same issues as me with their 500L. I am tired of having to waist my time and most importantly I fear for my safety because I don't know what would happen next with this car. More

Buying a new car I arrived at the dealership got out of the car and before i could turn around the was a sale man hounding me until i asked him to please leave me alon I arrived at the dealership got out of the car and before i could turn around the was a sale man hounding me until i asked him to please leave me alone at least until i went into the dealership. I then dealt with the new car manager, very helpful pity the car was not clean when I took delivery. The next day I went back to collect the spare key that was not given to me on delivery,well to my surprise and after so many different stories they are going to order me a new key,how do you loose a spare key for a new car? Now when the key arrives they want me to go back there to code the new key! Do they realize that most of us have jobs? So if all goes well i will have taken 3 days off to sort out getting a Fiat (RIDICULES) The problem of his dealership in my opinion is to many wannabe bosses and no real workers, no one to take a proactive role and just sort out the problem. i was passed from pillar to post. i just felt like once i paid that was it and good luck to you.........sorry won't say very good things about this place. More

Smiles! I had a few issues, and Lina and Cynthia were a dream to deal with. They made sure that I was happy with everything --from small details to bigger on I had a few issues, and Lina and Cynthia were a dream to deal with. They made sure that I was happy with everything --from small details to bigger ones. They truly care about you as a person abs want you to be happy with your car purchase. Thank you so much! More

Beware of the way Francesca will add to your bill This is the worst experience I have had with a dealer, if they tell you the oil change is $79.99 be prepared for a $135.00 Bill they like to add stuff This is the worst experience I have had with a dealer, if they tell you the oil change is $79.99 be prepared for a $135.00 Bill they like to add stuff without talking to you, And if you have a warrenty issue like I did, FIAT tried to reach Juan Flores multiple times, Robert at Fiat needed to speak directly to Juan, the service manager, but he's to good to be bothered with calling FIAT back. I to have purchased 3 cars with this dealer. Big mistake. More