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Rick Case Acura - Service Center

Fort Lauderdale (Plantation), FL

4.7
1,292 Reviews

1,292 Reviews of Rick Case Acura - Service Center

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July 21, 2021

Keith was very helpful. He help me with an oil change and was really kind. Hassan was the salesman he was also awesome. However for finances department Vanessa wasn’t to clear on services. Other than that ev More

by aduncan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith
Jul 21, 2021 -

Rick Case Acura responded

We appreciate your 5-star rating and hope to serve you again in the future!

July 21, 2021

Provided me with excellent professional service.! Takes great care of their customers. Five star rating of service, care and friendliness. Love my car wash too! More

by Ari93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agustin Grandinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johanna Haddix
Jul 21, 2021 -

Rick Case Acura responded

We appreciate your 5-star rating! :)

July 20, 2021

The service was fast, nice people, all are very gentleman. The waiting area is a pleasure place to stay while you wait for your car More

by Gretty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Rick Case Acura responded

Thank you for your 5-star rating!

July 19, 2021

My experiences seem to get better each time. Augustin in Service is himself “best in class”. Beyond him, everyone who I had contact with was excellent. Even my courtesy shuttle driver David was courteous More

by Douglas H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agustin Grandinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Rick Case Acura responded

Thank you for your rating! We are so glad that you had a great experience with our service department and hope to serve you again in the future.

July 17, 2021

It was an amazing experience I will definitely be back if I have more issues. The lady handle the situation very well and deserve a promotion More

by lil_raph2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorry Tisdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Rumble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agustin Grandinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Rick Case Acura responded

Thank you for your 5-star rating and we hope to serve you again in the future!

July 16, 2021

I scheduled a routine oil change which should have been less than an hour. It took nearly 3 hours. A dealership this size should have an express service for basic oil changes. Overall horrible experience More

by Porlando617
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember named.
Jul 19, 2021 -

Rick Case Acura responded

We are sorry to hear about your recent service experience with us. If you could please consider contacting our Service Manager Dean Dumetz at deandumetz@rickcase.com or 954-377-7665, to further discuss this matter. Thank you!

July 16, 2021

Came in and was out within such a short amount of time. I appreciate a dealership who values time! The people were pleasant and super friendly! Felt like family More

by Marcvictor19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorry Tisdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Rumble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agustin Grandinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Rick Case Acura responded

Thank you for your 5-star rating and we hope to serve you again in the future!

July 09, 2021

Very professional and timely. Nicole was excellent and prompt. The repair was handled very efficiently and the workmanship was first class. I would recommend the service department every time. More

by Joe.aardvarkltd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole
Jul 09, 2021 -

Rick Case Acura responded

We are so glad that you had a great service experience with us. Thank you for your 5-star rating and we hope to serve you again in the future!

July 09, 2021

Caring and always leaves the customer with a smile. There were suitable snacks. And great shows to watch. I was given the proper attention and care despite being late to my appoitment More

by D. iss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole
Jul 09, 2021 -

Rick Case Acura responded

We appreciate your 5-star rating! :)

July 08, 2021

Been a customer for over 30 years and that is because of the great customer service. I have used other dealerships and nothing compares. Pleased with both the sales and service department. More

by gapfl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mo Saleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Rick Case Acura responded

Thank you for your loyalty and 5-star rating!

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