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Rick Case Acura - Service Center

Fort Lauderdale (Plantation), FL

4.7
1,292 Reviews

1,292 Reviews of Rick Case Acura - Service Center

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July 30, 2021

Very friendly staff, high quality service. Minimum waiting time. Common areas neat and clean. Restrooms impecable. Premiere customer service, any time I stop by for any reason I walk out completely s More

by demm1002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agustin Grandinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Rick Case Acura responded

Thank you for your lovely review and 5-star rating!

July 28, 2021

Poor customer service. For a luxury brand, I would expect more. Heading to Delray for my next service. Yes I’ll drive the 35 mins for better customer service. More

by squeezeye07
Recommend Dealer
No
Employees Worked With
Francisco Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Rick Case Acura responded

We are sorry to hear about your recent experience with our Service Department. Please contact our Service Manager Dean Dumetz at deandumetz@rickcase.com or 954-377-7665, to further discuss this matter. Thank you!

July 28, 2021

Great experience, Francisco is knowledgeable and helpful. I had a nail in the tire, and they got it replaced with no charge since I had the tire protection with Rick case Acura. More

by omarhajira
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorry Tisdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Rumble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Krizanic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mo Saleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Dumetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
LeRoy Larson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clarissa Moeller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Larson
Jul 29, 2021 -

Rick Case Acura responded

We are so glad that you had such a wonderful experience with everyone. Thank you for your 5-star rating and we hope to serve you again in the future!

July 28, 2021

Likebthe cars that they sell im using them for the past 15 years Service is always good and waiting time is never to bad plus is very confortable the waiting area More

by Leonbekermanc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Rumble
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Rick Case Acura responded

Thank you for your loyalty and rating! We hope to serve you again in the future.

July 27, 2021

Francisco took care of me and treated me with respect, he obviously cares about the company he works for. They did all the things I asked them to do and more. Issac More

by issac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vanessa Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Rick Case Acura responded

We are so glad that you have a great service experience with us. Thank you for your 5-star rating and we hope to serve you again in the future!

July 27, 2021

Schedule appointment online with Francisco Garcia. He was very efficient and professional.Ron Rumble did an excellent job serving vehicle making recommendations. Both were great More

by Original
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Rumble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Rick Case Acura responded

We appreciate your 5-star rating! :)

July 27, 2021

I went to the service center for my vehicle that I purchased at another location. Francisco the service consultant that assisted me went about and beyond. He was very patient, kind and considerate. H More

by Kgandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Rick Case Acura responded

Thank you for your 5-star rating and we hope to serve you again in the future!

July 27, 2021

Everyone at Rick Case Acura was friendly and welcoming. My interaction with our service manager, Francisco, was superb - he was professional, listened carefully to my questions and answered them in a knowl More

by Ericzviro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sunita Jaipersaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johanna Haddix
Jul 28, 2021 -

Rick Case Acura responded

We are so glad that you had a wonderful first experience with our dealership. Thank you for your 5-star rating and we hope to serve you again in the future!

July 25, 2021

Agustin was very kind and professional he solve my problem immediately he change the battery and also oil change .he explained everything I asked about the car More

by dsolti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agustin Grandinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Rick Case Acura responded

Thank you for your 5-star rating!

July 24, 2021

Outstanding service department. Very professional staff. I was kept informed of the status of my service while I waited. Srvice was completed quickly and completely. More

by lanjacbre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Heron
Jul 26, 2021 -

Rick Case Acura responded

Thank you for your 5-star rating!

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