Rick Case Acura - Service Center

Although the staff is extremely courteous, the wait time for service (a routine oil change and check) is unacceptably long. I was quoted 1.5 hours and was there 3.5 hours. And I was also told that loaner ca for service (a routine oil change and check) is unacceptably long. I was quoted 1.5 hours and was there 3.5 hours. And I was also told that loaner cars aren’t available for this service, so I spent my entire morning sitting there. Having purchased my car there, I would have expected a better wait time than what I experienced. More

Fast and efficient service. Transportation was provided while my vehicle was worked on. An early morning weekday appointment results in a better experience. while my vehicle was worked on. An early morning weekday appointment results in a better experience. More

Satisfied with the friendliness of the staff,professionalism,quality of the job, cleanliness/neatness of the facility and complimentary car wash.It was a pleasure. staff,professionalism,quality of the job, cleanliness/neatness of the facility and complimentary car wash.It was a pleasure. More

This was my first time here. It was easy to make the appointment and they were super quick and efficient. I’ll keep bringing my car here for services. Thanks! appointment and they were super quick and efficient. I’ll keep bringing my car here for services. Thanks! More

My oil change was completed at the scheduled time. There were no delays checking in or picking up my vehicle. were no delays checking in or picking up my vehicle. More

I wasn’t satisfied with the customer service on yesterday. You have to wait the longest for someone to help you. I asked for a quote for my fog light and never received it. The guy assisted me stat yesterday. You have to wait the longest for someone to help you. I asked for a quote for my fog light and never received it. The guy assisted me stated it would be in my car once I picked up my car no quote was present. Honestly that’s why I haven’t been brining my car to get service at Rick Case cause the customer service sucks. More

Francisco was a great help, got me everything I needed and communicated very well and communicated very well More

Promises made promises kept. Excellent service from online appointment to checking. Service Representative Agustin Grandinetti recognized me from previous service encounter. He was friendly, knowledgea online appointment to checking. Service Representative Agustin Grandinetti recognized me from previous service encounter. He was friendly, knowledgeable and excellent. More

Quick courteous service, Keith was a pleasure to work with accurate timing with accurate timing More

I went to the Dealer for a maintenance service and I had to wait for almost three hours. They have to improve the service time to wait for almost three hours. They have to improve the service time More