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Rick Case Acura - Service Center

Fort Lauderdale (Plantation), FL

4.7
1,292 Reviews

1,292 Reviews of Rick Case Acura - Service Center

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August 18, 2021

The customer service was friendly. Everyone i encountered was helpful. More

by Laseeq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Rick Case Acura responded

Thank you for your 5-star rating!

August 18, 2021

Great service. Friendly service advisor. Pleasant amenities- yay coffee machine! Comfy seating. Finished in time said. Thanks More

by megl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2021 -

Rick Case Acura responded

We appreciate your 5-star rating! :)

August 18, 2021

The entire process was easy and convenient, from making an appointment, to dropping the car off, getting a ride to/from and finally to picking up the car. Francisco was professional and helpful- overall, f More

by Diana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2021 -

Rick Case Acura responded

We are so glad that you had a great experience with our dealership. Thank you for your 5-star rating!

August 16, 2021

Excellent service , Everything was thoroughly explained and given other options. Thank you guys for always taking care of my car. I’m truly happy with my service More

by patc1232
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terrence Cole
Aug 17, 2021 -

Rick Case Acura responded

We are so glad that you had a great service experience with us. Thank you for your 5-star rating!

August 15, 2021

The staff was very nice and attentive. They find the problem, understood the problem and fix the problem all while I wait. Very wonderful service. More

by Kennei
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agustin Grandinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Rick Case Acura responded

Thank you for your 5-star rating!

August 15, 2021

I took my Acura that I bought at the dealership in for batteries change, oil change, etc and I was disappointed to find my car wasn’t washed when I picked it up. Also disappointed that sales staff did not More

by Katie
Recommend Dealer
Yes
Employees Worked With
Agustin Grandinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Rick Case Acura responded

We are sorry to hear about your recent experience with our service department. If you could please consider contacting our Service Manager Dean Dumetz at deandumetz@rickcase.com or 954-377-7665, to further discuss this matter. Thank you!

August 15, 2021

Had such a good experience here! Agustin was so kind and helpful every step of the way! More

by josiahandjessie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agustin Grandinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Rick Case Acura responded

We appreciate your 5-star rating! :)

August 14, 2021

The professionalism shown the employees I interacted with, was impeccable! The service personnel who checked me in and returned my vehicle was very courteous and professional. My car looked like brand n More

by Goldson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KEITH HERON - Service Advisor
Aug 16, 2021 -

Rick Case Acura responded

Thank you for your 5-star rating! We are so glad that you had a wonderful experience with are service department and look forward to serving you again in the future.

August 13, 2021

I have never been disappointed with Rick Case sales or service. I live close to their Honda dealership and I use them for regular service because I live 15 miles to the Acura dealership. More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Rick Case Acura responded

Thank you for your loyalty and 5-star rating!

August 12, 2021

Francisco & Dean we’re very helpful…the GPS in the car is horrible…Acura needs to know This is alll I have to say…done More

by Brad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Dumetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
LeRoy Larson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2021 -

Rick Case Acura responded

We appreciate your 5-star rating! :)

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