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Rick Case Acura - Service Center

Fort Lauderdale (Plantation), FL

4.7
1,292 Reviews

1,292 Reviews of Rick Case Acura - Service Center

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August 24, 2021

Excellent in the introduction, but sloppy in the follow through. Overall, great dealership, just not pleased with the extended wait time and the lack of detail in the car wash/vacuum. More

by Michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lorry Tisdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Rumble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agustin Grandinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

Rick Case Acura responded

Thank you for your rating! We will take all feedback into consideration and hope to serve you again in the future.

August 24, 2021

Had a great experience. Excellent communication, great service and very professional. Great atmosphere. They went above and beyond to fix the issues I had with my car. More

by LauFer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Dumetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2021 -

Rick Case Acura responded

We appreciate your 5-star rating! :)

August 23, 2021

Great service. Fast and friendly. Will be returning for all future services. Thank you Agustin! More

by KVergara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agustin Grandinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

Rick Case Acura responded

We appreciate your 5-star rating! :)

August 23, 2021

Great customer service highly recommended. They stand behind there work and reasonable prices. Thanks for your great service Augustin. Service was completed within a timely manner More

by Labre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agustin Grandinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

Rick Case Acura responded

Thank you for your lovely review and 5-star rating!

August 23, 2021

This was my first time using the Service Department at Rick Case as I just recently purchased a used RDX. I was very pleased. A part had to be approved through Acura as it was a warranty item. Augustin ke More

by tbrooks173
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agustin Grandinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

Rick Case Acura responded

We are so glad that you had a great experience with our service department. Thank you for your 5-star rating and we hope to serve you again in the future!

August 23, 2021

Professional friendly kind caring . Making shore you are comfortable. Explain everything to you about your car . Check up on you while you wait. Show the snack Area. More

by Cheryl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kerry Rumble
Aug 24, 2021 -

Rick Case Acura responded

We appreciate your rating and we hope to continue to serve you in the future!

August 20, 2021

The staff is courteous and friendly. The service department is very accommodating and you feel welcome. More

by Barbara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2021 -

Barbara responded

I love my Acura RDX, it’s the best!!!

August 20, 2021

Friendly very helpful and quick and efficient highly recommended 10 More

by Pedro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Rick Case Acura responded

Thank you for your 5-star rating!

August 19, 2021

All good friends of mine! Very good service! Thank all of you guys for the great service! More

by Johnnydleejr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Jarvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leroy Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lorry Tisdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Rumble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Dumetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agustin Grandinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clarissa Moeller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2021 -

Rick Case Acura responded

Thank you for your 5-star rating!

August 19, 2021

Was professional and understood my concerns. Mindful of my time More

by Acura2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Heron 10217 5 stars
Aug 20, 2021 -

Rick Case Acura responded

Thank you for your 5-star rating!

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