Rick Case Acura - Service Center

i drove in for service and asked attendant how long will be oil change be last...i was told an hour. My car service and complete in 45min. Now that was impressive service considered it was a saturday mornin be oil change be last...i was told an hour. My car service and complete in 45min. Now that was impressive service considered it was a saturday morning, when is the busiest - very inmpressive and service was excellent. Keep it Rick Case service. More

After years of having a very good experience at this dealer , I took my ZDX to be serviced and to have the trunk opener switch replaced. At the time to pick up my car, the service adviser told me that " dealer , I took my ZDX to be serviced and to have the trunk opener switch replaced. At the time to pick up my car, the service adviser told me that "by accident they broke my rear lights". "They had no idea what they were doing", (words of the general manager when he saw what happened) so now,two weeks later, after I email and call the service manager (no response) and visited to dealer and talk to the General Manager I am still waiting for the dealer to call me so they can take care of what they did. No one took responsibility to resolve this in a timely manner. I also contacted Acura Client Relations, and to make this more funny, they are still waiting for the dealer to respond. Horrible customer service, at Rick Case Acura,you do not get what you paid for. More