Rick Case Acura - Service Center

Always great service with Francisco and today I had Al drop me off and he was awesome. Fast service today and great customer service drop me off and he was awesome. Fast service today and great customer service More

Customer service was really good! Felipe was very friendly and a very nice guy however, after the service was done I see my tire pressure was way higher than what is recommended for t Felipe was very friendly and a very nice guy however, after the service was done I see my tire pressure was way higher than what is recommended for the car. The recommended is 32 psi and all 4 of my tires were on 37 psi. Which was a little disappointing cause that makes me believe that you guys are not really careful when it comes to safety of your customers. More

Pleasing staff and very knowledgeable. Clean area and prompt service. Accessible and close to my house. Clean area and prompt service. Accessible and close to my house. More

The service was beyond great and exceptional. All my questions were answered in a very polite way and they made sure what I needed got done. All my questions were answered in a very polite way and they made sure what I needed got done. More

Fast and friendly service, I made an appointment to have my oil changed and tires rotated. It was my first time getting my 2010 TSX serviced and Francisco was waiting for me when I arrived and explained in my oil changed and tires rotated. It was my first time getting my 2010 TSX serviced and Francisco was waiting for me when I arrived and explained in detail all the steps that were being covered. He asked me if there was any other concerns that I wanted checked. 1st rate service! More

An oil change only took 3 hours. I was late for work. There were supposed to do a 4 wheel alignment plus tire rotation. I said forget it after 3 hours. Complimentary car was a m I was late for work. There were supposed to do a 4 wheel alignment plus tire rotation. I said forget it after 3 hours. Complimentary car was a mess. They rushed it to get me out of there. Car have grease from a dirty rag the guy was using wiping it down which he did while on his cell phone the whole time. Lazy droopy xxx job. Even used the same greasy rag in the quick dash wipe. Took me an hour when I got home just to get the grease off the interior. Will bring it to a car wash tomorrow for the greasy. Dirty exterior he created I am worried the service was done correctly know. Or if the damaged something while doing the service. The make red on the check list of things that we just done on the car. But not there luckily. Plus time on paperwork was not correct. Made up when it was done. More

Felipe Rios from the service department was friendly and completed the service in the timely manner. Thank you! completed the service in the timely manner. Thank you! More

Service Mgr Mack was very responsive and efficient. Very much appreciated. Thank you very much. Very much appreciated. Thank you very much. More

Francisco Went above and beyond to satisfy what need to be completed with my service be completed with my service More

Excelente and friendly customer service. Even though the wait for service is quiet long at times. They are cognizant to provide a comfortable clean area with entertainment, coffee and snacks Even though the wait for service is quiet long at times. They are cognizant to provide a comfortable clean area with entertainment, coffee and snacks. More