Rick Case Acura - Service Center

Rick Case I went in to service my car but was extremely sick. The guys immediately took care of me, ensuring that my car was worked with priority, they provided I went in to service my car but was extremely sick. The guys immediately took care of me, ensuring that my car was worked with priority, they provided a shuttle to and from home. I’ve been going to Rick Case for over 5 years and today truly took the service to another level. More

Lied to and wasted 1 hour of my time Parts department is not knowledgable at all. I simply asked for a specific tire with size and model specified and it took them 20 minutes to figure ou Parts department is not knowledgable at all. I simply asked for a specific tire with size and model specified and it took them 20 minutes to figure out if they had it in stock. Called them the day before to ask if this model was in stock and they said it was. When I asked the service guy to check if it was the same one, he said it was. So either parts department lied to service or service lied. I’m not a happy customer right now and currently look for a more reliable shop. More

Battery Excellent service. No questions asked. Installed a new battery. They discovered my breaks needed changing. They always take care of my safety. They a Excellent service. No questions asked. Installed a new battery. They discovered my breaks needed changing. They always take care of my safety. They are always great at Rick Case Acura service. More

Service Very nice service center and associate Appreciated the comfort of chairs, great FOOD and cleanliness . I would definitely go back to this dealership Very nice service center and associate Appreciated the comfort of chairs, great FOOD and cleanliness . I would definitely go back to this dealership for service. More

Great place to buy and service my car I have been buying and servicing cars for years and Rick Case Acura has been the best at customer service and sales. I bought me MDX there about 6 mon I have been buying and servicing cars for years and Rick Case Acura has been the best at customer service and sales. I bought me MDX there about 6 months ago and have had the best experience ever at a cat dealership. Keep up the good work. More

service dept. Been dealing with Francisco, found him very helpfully and knowledgeable. He keeps in touch and let's you know what's going on . Pleasure to deal with. Been dealing with Francisco, found him very helpfully and knowledgeable. He keeps in touch and let's you know what's going on . Pleasure to deal with. More

Rick case Acura is the best Very professional and timely with the service. I've been a happy customer for over 12 years! I definitely recommend to my friends. A+ service. Very professional and timely with the service. I've been a happy customer for over 12 years! I definitely recommend to my friends. A+ service. More

It was a good one . Since I was there for maintenance service they couldn’t lend me a vehicle . Between the service and the car wash it took 2 hrs. Since I was there for maintenance service they couldn’t lend me a vehicle . Between the service and the car wash it took 2 hrs. More

Service Model Works I had previously written about my service experience regarding the side mirror for my 2002 Acura TL. I was very disappointed with the service and in I had previously written about my service experience regarding the side mirror for my 2002 Acura TL. I was very disappointed with the service and in fact, ended up leaving the service appointment with the mirror left less functional than it was when I took it in. Rick Case Acura, of course, sent a follow-up email, asking about my experience and so on. There was also an invitation for me to reach out to the service manager if my experience was less than satisfactory, which I did. While his response was not immediate, Dean Dumetz reached out to me by mail and by phone to assess the situation and invited me to visit with him personally to review the matter. Mr. Dumetz reviewed the situation and then drove my car into the service bay. No more than 15 minutes later he returned with a smile, asking me to inspect the mirror. Lo and behold, the mirror was now completely functional again. Dean Dumetz is the truth and the service model works as advertised. More

Service manager resolved my issue from a previous visit The new service supervisor was courteous, professional, understanding. Service agent was accomodating and detail with his explanation in regards to m The new service supervisor was courteous, professional, understanding. Service agent was accomodating and detail with his explanation in regards to my SUV. The service rep sat at top next to gargage next to the door blonde hair. His service was above and beyond More