Rick Case Acura - Service Center

Customer Experience The dealer have me wait for too long eventhough I have appointment and the sales person keeps trying to put u in different car eventhough I bought my The dealer have me wait for too long eventhough I have appointment and the sales person keeps trying to put u in different car eventhough I bought my car less than 3 month ago + people working in parts department are rude and have no customer service skills. More

Great service. Francisco was very helpful. I told him I had never been able to meet with anyone to go over all the features of my car he said he'd be happy show me Francisco was very helpful. I told him I had never been able to meet with anyone to go over all the features of my car he said he'd be happy show me. I hope to see him soon. More

Acura Service The service I received was excellent. Jonathan kept me informed about all aspects of my visit. The waiting area was clean and had great refreshments. The service I received was excellent. Jonathan kept me informed about all aspects of my visit. The waiting area was clean and had great refreshments. Made my wait very comfortable. More

Recall of 2016ILX I have purchased 6 Acura’s from this dealership. Acuras are wonderful cars. Rick Case is outstanding . Fortunately, they treat customers like they sho I have purchased 6 Acura’s from this dealership. Acuras are wonderful cars. Rick Case is outstanding . Fortunately, they treat customers like they should be More

They did correct errir A mistake was made in reading my odometer. The incorrect mileage was sent to Carfax and the dealership has not corrected the problem and I was given A mistake was made in reading my odometer. The incorrect mileage was sent to Carfax and the dealership has not corrected the problem and I was given no time frame as to when the dealership’s mistake would be corrected, in addition to my having been asked to leave. I also contacted Carfax to have the correction made. The dealership did correct the error three months after the mistake was made and it would have been nice to be told that it could be corrected. More

Oil change and recall issue I was told it would take 2 1/2 hours and it only took 1 1/2. Needless to say, I was pleased.. Last time I was there, it took three hours and I was no I was told it would take 2 1/2 hours and it only took 1 1/2. Needless to say, I was pleased.. Last time I was there, it took three hours and I was not happy at all More

5 star service At other service centers, and being a woman, I sometimes felt skeptical about whether or not I was being treated fairly. With Francisco, and at Ric At other service centers, and being a woman, I sometimes felt skeptical about whether or not I was being treated fairly. With Francisco, and at Rick Case, I know that I am getting only the services I need at a fair and honest cost. And by the way I have a 2005 Acura TL. with 113,000 miles and never anything but routine maintenance!! More

Great service Excellent service. Francisco is always very professional, attentive, and caring. I’ve purchased two vehicles from Rick Case and I have never been di Excellent service. Francisco is always very professional, attentive, and caring. I’ve purchased two vehicles from Rick Case and I have never been disappointed. I would definitely recommend this dealership. More

Service Appointment I knew my first oil change would be free as i was told when purchasing the car. I accidentally booked my service appointment at the wrong Acura , i bo I knew my first oil change would be free as i was told when purchasing the car. I accidentally booked my service appointment at the wrong Acura , i booked it in the one in Pembroke Pines and when i arrived they rudely told me i didn’t purchase the car there so no my service would not be free and handed me my keys right back. I was so upset i drove all the way from Kendall and wasn’t able to get my oil change . Right before leaving i said let me call sunrise Acura just in case they do happen to have an appointment space available Today . wirh no questions even asked they told me , head right on over it’s ok if you don’t have an appointment we will take care of you with no problem ! Wow, what a relief! Austin was amazing and not only did they take me right away as i arrived they were done within in 45 minutes !!! Outstanding service and customer service , needless to say i will be driving from Kendall to sunrise anytime i need service just Because of how great i was treated More

Bad Experience I had bad experiences the past 2 visits. The last one I had to wait 3.5 hours at the dealership. They didn't apply for the coupon, saying forgot since I had bad experiences the past 2 visits. The last one I had to wait 3.5 hours at the dealership. They didn't apply for the coupon, saying forgot since I already paid. Then found out they never applied services that I had done into my reward number, the balance is zero. The previous visit, the service advisor was trying to scam me by listing unnecessary work that needed to be done to the car. Very disappointing since I always take my car to this dealership the past 5 years. More