Rick Case Acura - Service Center

Rick case review I’ve been using Rick Case for servicing my Acura’s since 2008, as well as purchasing a vehicle in 2004 over the phone while living in Dallas. Over the I’ve been using Rick Case for servicing my Acura’s since 2008, as well as purchasing a vehicle in 2004 over the phone while living in Dallas. Over the past few visits I’ve noticed that the service seem less and less concerned about customer service, especially interaction with the customer. On my most recent visit, where I had an appointment, not once did the service person ever come and inform me about the status of my vehicle. It was only when I finally got frustrated that I went into the service office and he indicated that my car was completed and they were finalizing the paperwork. He did inform me about some additional preventative maintenance work that should be done and that they could do it know, but the car was already washed and ready to go. Why didn’t he mention this after the initial inspection? I would have had the work done. They lost revenue yesterday. I have other options and will utilize those in the future. More

Amazing service Service rep extremely professional, explained and show me what will be best for my vehicle, this is my 2 home I love the service provided Service rep extremely professional, explained and show me what will be best for my vehicle, this is my 2 home I love the service provided More

Let the god time roll Francisco’s customer service is top notch. The waiting area is stocked with snacks, drinks and lots of smiles. Always a pleasure at check out. See you Francisco’s customer service is top notch. The waiting area is stocked with snacks, drinks and lots of smiles. Always a pleasure at check out. See you all on my next maintenance appointment. Thank you More

Always good service . Prefer to service my car at the dealership. Gives me confidence parts are designed for my car. Comfortable lounge to wait in.with coffee and snacks. . Prefer to service my car at the dealership. Gives me confidence parts are designed for my car. Comfortable lounge to wait in.with coffee and snacks. Everyone is so friendly. More

The best sevice Great job very help-full on time for pick up sevice tech took his own time to explain all item that were repair! Brain grant spent his time to get my Great job very help-full on time for pick up sevice tech took his own time to explain all item that were repair! Brain grant spent his time to get my car clean More

Efficient Francisco the service representative was great. He was very knowledgeable and helpful. The wait was reasonable for the amount of work that needed to b Francisco the service representative was great. He was very knowledgeable and helpful. The wait was reasonable for the amount of work that needed to be done. More

Rich Case Acura Prior to this visit I had to wait nearly 3 hours to plug one of the tires. I purchased the insurance and there was no record of it and my understandin Prior to this visit I had to wait nearly 3 hours to plug one of the tires. I purchased the insurance and there was no record of it and my understanding was that the tires or tire would simply be replaced. That's the reason why I bought the insurance when I signed my lease. The lady at the front desk needs to have a better attitude and customer service, I think her name is Beatrice. I haven't been to this dealership, although I've made my cars from there, bc the customer service is better elsewhere. More

Diagnisis of 2014 MDX for warning liggts I really appreciate the time, effort and attendion to my needs that Francisco Garcia has given me. I have owned 3 Acuras so far, and with each car, h I really appreciate the time, effort and attendion to my needs that Francisco Garcia has given me. I have owned 3 Acuras so far, and with each car, he goes the extra mile to assist me in addressing my service needs. Augustin was also extremely helpful while I waited for Francisco to complete the survey of.my vehicle. Extremely knowledgeable about the vehicles and their unique service needs. More

Great service rep Whenever you're there to service your vehicle just ask for Francisco and leave it all to him, you're in good hands he'll let you know exactly what nee Whenever you're there to service your vehicle just ask for Francisco and leave it all to him, you're in good hands he'll let you know exactly what needs to be done More

Great customer service I definitely do not know what to expect every time I serviced my car as far as how much they will charge me for oil change. The price changes each tim I definitely do not know what to expect every time I serviced my car as far as how much they will charge me for oil change. The price changes each time drastically from $59 to $75 If continued to rise up I definitely have to look up elsewhere . My advisor is awesome but the price is ridiculous. More