Rick Case Acura - Service Center

Was told 2 hours—got it back in less time even though more work was done than scheduled. No oversell. Very happy as usual. I more work was done than scheduled. No oversell. Very happy as usual. I More

Great experience in the service department every time I go. Augustin was very friendly and helpful. Service took the amount of time projected which was ok because I didn’t have an appointment go. Augustin was very friendly and helpful. Service took the amount of time projected which was ok because I didn’t have an appointment More

Excellent service always!! Great prices and cars. I love my Acura MDX. Third car I lease there. Very happy always with the experience. All staff is excellent. my Acura MDX. Third car I lease there. Very happy always with the experience. All staff is excellent. More

Great people. Great personalities. Every time I visit I receive warm smiles and greetings from people who genuinely want to help me. I love this location. Thank you for being great. receive warm smiles and greetings from people who genuinely want to help me. I love this location. Thank you for being great. More

Excellent customer service the service writer Keith was absolutely phenomenal took care of everything it was a pleasure dealing with Keith very pleasant very well spoken and very attentive to your problems absolutely phenomenal took care of everything it was a pleasure dealing with Keith very pleasant very well spoken and very attentive to your problems More

Worst follow through ever!! I called Roadside assistance and waited for three days before finally the service manager had to come out to service my car and put in a new battery. I had multiple phone calls s and waited for three days before finally the service manager had to come out to service my car and put in a new battery. I had multiple phone calls stating someone would come out and killed days waiting and eventually no one showed up. AAA came out but couldn’t tow the car based on my driveway. What’s most upsetting is I was luckily stranded at home but what if my car was stranded somewhere unsafe. The first night someone was supposed to come out I didn’t even receive a call back until after 7pm (long after the sun went down)that no one would be able to answer the call for assistance. This was a total disappointment and leaves me leery next time I have to rely on Acura for roadside service. Eventually the service manager personally drove over to swap out the battery and apologized on behalf of others, which was very kind of him but I received nothing more for my hassle and by the time he was finished missed another day of work. More

Great service. Excellent car wash. Really nice people. Easy to make an appointment. This is the place to go for service especially during the holidays. Easy to make an appointment. This is the place to go for service especially during the holidays. More

Very satisfied good service people's Very good in the customer service after the service definitely see you guys for the next service go check them out customer service after the service definitely see you guys for the next service go check them out More

Francisco also is respectful and professional when I bring in my car. He does his best to get my car in and out quickly. Thanks bring in my car. He does his best to get my car in and out quickly. Thanks More

My service advisor was very helpful and service technician Terence provided excellent service on my vehicle and also explained some of my perceived issues which were resolved. technician Terence provided excellent service on my vehicle and also explained some of my perceived issues which were resolved. More