Rick Case Acura - Service Center

The service department is very professional and goes above and beyond for the customer. They are respectful of your time and you can trust what they tell you. above and beyond for the customer. They are respectful of your time and you can trust what they tell you. More

Altough I was happy with the service tech who worked on my car, I was very disappointed with the service advisor department. My appointment was for 7:30am. When I arrived just before 7:30, there was 1 se my car, I was very disappointed with the service advisor department. My appointment was for 7:30am. When I arrived just before 7:30, there was 1 serice advisor and 1 customer. After this service advisor completed the paperwork for that customer, I asked if he could help me. I was told that I needed to wait for the advisor I had been assigned to. I was subsequently informed that the service advisor I was supposed to see was "caught in traffic". After waiting 30 minutes, I asked to have one of the 2 advisors there to please help me and Keith (who was not the original advisor there) did. I made my appointment for 7:30 since I had a meeting I had to attend at 10am. My car was not taken into service until after 8:15. I expected that my car would have gone into service when I arrived. Needless to say, I was late for my meeting. More

Very happy with service.... Augustin was friendly and extremely professional .... waiting area was clean and I felt very safe.... the whole experience was well done extremely professional .... waiting area was clean and I felt very safe.... the whole experience was well done More

All aspects were great . Went over and above the service that I was expecting. Helped me install new wiper blades that I purchased from the parts department that I was expecting. Helped me install new wiper blades that I purchased from the parts department More

Service was excellent. Its always a pleasure to tale my car. I can even work from there if i have to wait to get my car. car. I can even work from there if i have to wait to get my car. More

The service adviser was cordial and very helpful. Went out of his way to make sure I was satisfied with service. I will continue to use Rick Case Acura out of his way to make sure I was satisfied with service. I will continue to use Rick Case Acura More

Horrible!! Had car for almost 2 weeks. Problems weren’t fixed. NEVER returned calls every time we called- standard line “I will call you back in 10 minutes”. Never happened fixed. NEVER returned calls every time we called- standard line “I will call you back in 10 minutes”. Never happened More

by the time we arrived for an oil change the system was down,Francisco my service agent was very friendly and always looking for a way to help us down,Francisco my service agent was very friendly and always looking for a way to help us More

We think the dealership is clean and we find the people who work at the dearer ship very friendly! I always have great service , Francisco makes my visit pleasurable and always make me feel welcome! who work at the dearer ship very friendly! I always have great service , Francisco makes my visit pleasurable and always make me feel welcome! More

Service department is always friendly and courteous. Never a long wait Seem I am attended to in a expeditious fashion. The employees that work there are great Never a long wait Seem I am attended to in a expeditious fashion. The employees that work there are great More