Rick Case Acura - Service Center

They did a great job today. Francisco is a rock star. In addition they did a great job washing the car too. I will continue to take my car to Rick Case. addition they did a great job washing the car too. I will continue to take my car to Rick Case. More

Good job and I loved the free car wash. I park under a tree and get stuff on the car that doesn’t come off in a drive through car wash and they got it off. tree and get stuff on the car that doesn’t come off in a drive through car wash and they got it off. More

Keith did an amazing job with keeping me updated with my car service. The service was quick and the wait was not bad at all! car service. The service was quick and the wait was not bad at all! More

Keith Heron is an outstanding service adviser! Personable and detailed. Went the extra mile to make it a great experience. Will be requesting him on future service visits. and detailed. Went the extra mile to make it a great experience. Will be requesting him on future service visits. More

My experience was great. I was able to get an appointment day-of for an oil change and maintenance check. My service advisor, Fransisco Garcia, was so friendly and explained everything to me about the servic day-of for an oil change and maintenance check. My service advisor, Fransisco Garcia, was so friendly and explained everything to me about the service. The service finished just under the time estimate provided to me. Everything worked out great. More

Keith was very professional, knowledgeable and friendly. He explained in detail why it was necessary to have some parts changed in my vehicle. Thanks Islgrl 👍 He explained in detail why it was necessary to have some parts changed in my vehicle. Thanks Islgrl 👍 More

Quick, great service. Heron was very personable and greeted me as soon as I drove up. He was patient and knowledgeable. Please give him a raise! greeted me as soon as I drove up. He was patient and knowledgeable. Please give him a raise! More

Courteous. great team of people at the service dept. clean areas. sales team also good customer service. Prices are good. tea and coffee also available clean areas. sales team also good customer service. Prices are good. tea and coffee also available More

This is not exactly how you asked for the answer but I’ll give it my way anyway I’m dealing with Rick Case Honda first and then Acura second for probably be the last 15 years I’ve always been able to get a f give it my way anyway I’m dealing with Rick Case Honda first and then Acura second for probably be the last 15 years I’ve always been able to get a fair deal and good service when I needed it a timely manner. More

Let me be brief...I'm done with Acura. I went in for routine maintenance, but had other issues that have been prevalent with the vehicle from previous maintenance. As I explained these, they were litera routine maintenance, but had other issues that have been prevalent with the vehicle from previous maintenance. As I explained these, they were literally brushed aside. My recently replaced brakes not performing at the proper level were apparently unimportant as I reported them. I'm like xxx??!! I had also requested a shuttle from the dealership, not-one word was mentioned. "Wait" was stamped on my paperwork, and quoted hour and 45mins. Well, ok then, I guess I'm waiting. I canceled my meeting and rescheduled and worked from my phone in the waiting area. Car was ready on time and I asked my adviser on brakes, was advised "nothing was heard, but they're swamped today and if I wanted to take a ride with the service manager, I could. " no thank you I advised. I have to make my meeting. The lady at the check out desk could definitely use some customer service training. She had the gentleman in front of me very upset and just threw my paperwork in front of me and told sign here and here, handed my key and turned away. Again, xxx???!!!! I will be trading this car in the next few month or so to be rid of it. Let me say this, service had really diminished at this dealership. It used to be the standard. Because of that great service is why this RDX is my 4th Acura, but I'm done. Best of luck!! More