Rick Case Acura - Service Center

Keith the attendant was exemplary. The service, timing. The only thing I would suggest is to improve the car wash service. Very noticeable stains were still there even after the car wash. Thank you. The only thing I would suggest is to improve the car wash service. Very noticeable stains were still there even after the car wash. Thank you. More

Francisco went out of his way. The regular driver was a no show, so he took it upon himself to drive 3 of his clients he. Next day, on his day off, he picked me up to get my car. no show, so he took it upon himself to drive 3 of his clients he. Next day, on his day off, he picked me up to get my car. More

Always great and reliable service at Rick Case Acura. I’ve had my car service a number of times it’s always good no complaints I’ve had my car service a number of times it’s always good no complaints More

Very poor communication. Actually no communication at all. I brought my car in on a Saturday morning. By Tuesday I had not heard from them. Called Wednesday to get a status. My service adviser voice all. I brought my car in on a Saturday morning. By Tuesday I had not heard from them. Called Wednesday to get a status. My service adviser voice message was full. Left a message with the receptionist to have someone call me. No one did. Called back the next day. Another message. Finally a week later based on me calling I was told my car was ready. No one explained what was done. I had questions and everyone was busy so I left. My car was not properly cleaned. There was some sort of residue all over the car. I had to take it to a car wash to remove the residue. My car seems to be functioning properly. However, Truly a poor experience in communication with a customer who has purchased several Acura's from this dealership. I also saw one of the new car management not wearing masks as well. If I were a new customer I would have turned around and left. More

Premium Service ! Very fast. Agustín is great adviser, good ambient in the show room area ! This will surely be my place to service my Acura Thanks good ambient in the show room area ! This will surely be my place to service my Acura Thanks More

people are really friendly and super nice. the nsx is really cool. i appreciate them cleaning my car a lot. it’s super clean now ! really cool. i appreciate them cleaning my car a lot. it’s super clean now ! More

Check engine code came on. Made the appointment with my service advisor. He was able to get me quickly. Need to have some brakes serviced. service advisor. He was able to get me quickly. Need to have some brakes serviced. More

I was provided a thorough assessment of repairs needed. I was taken back by the amount it cost to bring my car up to standard. I could not believe so much was wrong since my last oil change conducted at anot was taken back by the amount it cost to bring my car up to standard. I could not believe so much was wrong since my last oil change conducted at another dealership. More

They are very professional, efficient and kept me of up to date on what was going on with my car. The waiting area was very clean and staff was friendly. to date on what was going on with my car. The waiting area was very clean and staff was friendly. More

Rick Case Acura services my 2016 RDX. The service department is efficient, perform good work and prices are reasonable. Francisco Garcia explained all the work that needed to be done. department is efficient, perform good work and prices are reasonable. Francisco Garcia explained all the work that needed to be done. More