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Rick Case Acura - Service Center

Fort Lauderdale (Plantation), FL

4.7
1,292 Reviews

1,292 Reviews of Rick Case Acura - Service Center

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January 29, 2021

Always the BEST service. Fransisco Was incredible and very kind. On time and got my car even a bit earlier than originally anticipated. Super clean as well as good Covid protocols More

by Jvega910
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Rick Case Acura responded

We appreciate your 5-star rating!

January 28, 2021

If you ask a question to another service rep person not working with you, they don’t seem to care about you. However when I was waiting in the main lobby for my car to be fixed, the sales people and other More

by Psantanas00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2021 -

Rick Case Acura responded

We appreciate your rating and hope to continue to serve you in the future!

January 27, 2021

Francisco is my service representative. He is very knowledgeable and truly honest concerning the needs of my RDX. I only service my car at Rick Case. More

by Dbrhms813
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2021 -

Rick Case Acura responded

We appreciate your loyalty and thank you so much for our 5-star rating!

January 26, 2021

Augustin managed a prompt and efficient service during my last visit to the dealership and provided useful heads up on work that will need doing on next visit. More

by Kevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agustin Grandinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2021 -

Rick Case Acura responded

Thank you for your 5-star rating and we hope to continue to serve you in the future!

January 26, 2021

I have been servicing my car for 12 years. Always get a good service The service took a little longer than usual, can improve in the waiting area amenities More

by jacobo13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2021 -

Rick Case Acura responded

We appreciate your loyalty and 5-star rating!

January 25, 2021

I needed to replace the battery on my Acura. Everyone that helped me was amazing. I was moving when my car would not start and the service people got me in quickly. More

by mhattrdh
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Agustin Grandinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2021 -

Rick Case Acura responded

We are so glad that you had a great experience with our dealership. Thank you for your 5-star rating and hope to serve you again in the future.

January 25, 2021

I called early morning and they gave me an appointment for the same day. Francisco is amazing! Great service, fast, professional and kind. I highly recommend Acura of Plantation More

by daniellasalomon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Rick Case Acura responded

Thank you for your lovely review and rating!

January 24, 2021

My appointment was with Augustin. He was courteous, professional, and friendly. He explained everything and made sure I understood. The tall handsome guy that was in the same office with Augustin, and More

by Rose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agustin Grandinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier
Jan 25, 2021 -

Rick Case Acura responded

Thank you so much for your 5-star rating! We are so glad you had a great experience with us and hope to serve you again in the future.

January 23, 2021

Appointment or no appointment Francisco and Terrance has helped me out with even the smallest concern. Definitely recommend as I am never disappointed. Friendly and clean waiting area. They followed social More

by CLWill2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terrance in the Service Department
Jan 25, 2021 -

Rick Case Acura responded

Thank you for your lovely review and rating!

January 22, 2021

Great customer service upon arrival to departure. Lounge area is filled with snacks and refreshments at your convenience. Car wash looked great on the outside, but lacked a little bit of effort on the insid More

by E.deleon28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith- service
Jan 25, 2021 -

Rick Case Acura responded

We are so glad that you had a great experience with our dealership. Thank you for your 5-star rating!

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