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Rick Case Acura - Service Center

Fort Lauderdale (Plantation), FL

4.7
1,292 Reviews

1,292 Reviews of Rick Case Acura - Service Center

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February 06, 2021

They are always the best. A pleasure to visit each and every time. I’m sure I’ll stop back in again soon. Thank you. More

by jason.rindenau
Recommend Dealer
Yes
Employees Worked With
Lorry Tisdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Rumble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agustin Grandinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole (?)
Feb 08, 2021 -

Rick Case Acura responded

We appreciate your 5-star rating! Thank you for your loyalty and we hope to continue to serve you again in the future.

February 05, 2021

My original dealings with the company were terrible. I feel I was overcharged. And not given what I was promised when I purchased the car. More

by Mikeh83161
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vanessa Torres
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Dumetz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yasmine
Feb 05, 2021 -

Rick Case Acura responded

We are sorry to hear about your recent experience with our dealership. If you could please consider contacting our General Manager Tom Krizanic at tomkrizanic@rickcase.com or 954-377-7607, to further discuss this matter. Thank you!

Feb 05, 2021 -

Mikeh83161 responded

Cannot be more unhappy about the lies and overcharges. We were overcharged, Rick Case refused to honor a tire replacement plan they sold us, and we paid for. Estimated charges were incorrect, In Rick Cases favor. We had to get help from our insurance company to get everything resolved. Rick Case did not want to deal with our insurance company. We had to threaten to call the Police in order to get the charges resolved. Once we placed a call to the Police Rick Case Arita miraculously realized their error. We R Senior Citizens and Rick Case Acura did everything possible to take advantage. Rick Case Acura proved they are a company one should not do business with. The above represents only a small percentage of the problems we had with Rick Case Acura.

February 05, 2021

Best service quick the service advisors know there business are very polite and friendly my advisor Monique was awesome today and Agustin has been awesome in the past they aim to please and my salesma More

by kfajardo69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agustin Grandinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monique in service 5 stars , Mo Husein
Feb 05, 2021 -

Rick Case Acura responded

We are so glad that you had a wonderful service experience with us. Thank you for your 5-star rating and we look forward to serving you again in the future!

February 04, 2021

Nicole Barroso is the best and she is Friendly and pleasant. Take the time and didn't rush. I recommend Barroso as a personal service representative... More

by John Singh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Barroso
Feb 05, 2021 -

Rick Case Acura responded

Thank you so much for your rating! We hope to serve you again in the future.

February 04, 2021

Hands down, the best service experience I have had in a long time. Agustin and Francisco on the service team were amazing. Go see them! More

by Douglas H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agustin Grandinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2021 -

Rick Case Acura responded

We are so glad that you had a wonderful experience with our dealership. Thank you for your 5-star rating and we hope to serve you again in the future!

February 03, 2021

Keith was excellent. Friendly and helpful. Was greeted quickly and was offered different waiting options. Car was done at time it was promised. Clean and ready More

by g
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith
Feb 04, 2021 -

Rick Case Acura responded

Thank you so much for your 5-star rating! We are so glad that Keith provided you with a great experience and we hope to continue to serve you again in the future.

February 01, 2021

They have always taken care of my car, thus keeping my car running for this long. I recommend their service, professionalism and kind interaction with us customers. More

by Diamond10480
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agustin Grandinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Rick Case Acura responded

We are so glad that you had a great service experience with us. Thank you for your loyalty and 5-star rating!

February 01, 2021

InInIn Regular maintenances. Everybody friendly. In InIn Regular maintenances. Everybody friendly. Service done quickly. Augustin spent extra time to help me learn computer components controls More

by Bhs1365
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dean Dumetz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Agustin Grandinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruce very helpful problem solving v
Feb 02, 2021 -

Rick Case Acura responded

Thank you for your 5-star rating! We are so glad that you had a great experience with us and we hope to serve you again in the future.

February 01, 2021

Great service. The wait time was about an hour, just as they said it would. The service associate was very polite. They have a good waiting area, with snacks, coffee and drinks. More

by madogo62
Customer Service
Recommend Dealer
Yes
Employees Worked With
Ruben Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Rick Case Acura responded

Thank you for your great review and 5-star rating!

January 30, 2021

Great service. Pleasant employees. Francisco was very helpful. My car was ready before he said it would be so that was awesome. Definitely recommend this dealer. More

by paulnishia_jones19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Rick Case Acura responded

We are so glad that Francisco provided you with a great experience. Thank you for your rating and we look forward to serving you again in the future!

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