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Rick Case Acura - Service Center
Fort Lauderdale (Plantation), FL
1,292 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,292 Reviews of Rick Case Acura - Service Center
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February 14, 2021
Every time my car has a problem I trust no one but Rick Case Acura. The service I’ve received in many occasions has been oustanding. Each and every time the problem was fixed in a timely fashion Case Acura. The service I’ve received in many occasions has been oustanding. Each and every time the problem was fixed in a timely fashion More
by vienmuco48
Employees Worked With
February 11, 2021
Excellent service! Loved Francisco’s personal touch in meeting me at my car as I pulled in and addressed me by name! I had never been to this service department before. Provided a loaner car due to time meeting me at my car as I pulled in and addressed me by name! I had never been to this service department before. Provided a loaner car due to time it would take to do my service. I live right by Rick Case Honda in Weston and because of the service I received today, I will drive the distance to continue to receive this excellent personal service. Humbling to know nice people still exist! Thank you More
by Fishpeeple
Employees Worked With
February 11, 2021
Had my car towed Sunday night to VW. Spoke with TAO approx. 8:15 a.m. MON. Said he would get back to me in 2 to 3 hours to let me know what was going with my car. After me waiting MORE than 6 hours, approx. 8:15 a.m. MON. Said he would get back to me in 2 to 3 hours to let me know what was going with my car. After me waiting MORE than 6 hours, I had to phone Tao, because he never contacted me. This tells me 1.) Tao 's word has no value (can NOT be trusted) and 2.) He doesn't value me as a customer, because he chose to ignore me for more than 6 hours! Then, he tries to glad-hand me when I went to pick up my car as if to "make it all better". What a disappointing experience! More
by RazzedbyVW
Employees Worked With
Tao
February 09, 2021
Follow ups and responses took a little longer than expected to get approved, but once things got rolling the service was good. All workers need to be mindful of scuffs, nicks, and scratches they put o expected to get approved, but once things got rolling the service was good. All workers need to be mindful of scuffs, nicks, and scratches they put on the customers cars while servicing them. More
by SCee
Employees Worked With
February 09, 2021
My 2020 Acura TLX Service included a car wash and was ready in an hour! Great service! Very knowledgeable staff. Will return to Acura in the future for service. ready in an hour! Great service! Very knowledgeable staff. Will return to Acura in the future for service. More
by georgepapadellis
Employees Worked With
Nicole Barroso
February 09, 2021
Best Acura service in S Florida. Their competitors aren’t even close to Rick Case standards. I would not go anywhere else for Acura service. even close to Rick Case standards. I would not go anywhere else for Acura service. More
by Njchick
Employees Worked With
February 09, 2021
went there for a recall on airbag..very organized and polite staff. went there for a recall on airbag..very organized and polite staff. went there for a recall on airbag..very organized and polite st polite staff. went there for a recall on airbag..very organized and polite staff. went there for a recall on airbag..very organized and polite staff. More
by jamielobban284
Employees Worked With
Nicole
February 08, 2021
I received an excellent service from. Mr Keith Heron very professional and knowledgeable about Acura service and maintenance. Automobile need it tire rotation and tire inspection. Thank you professional and knowledgeable about Acura service and maintenance. Automobile need it tire rotation and tire inspection. Thank you More
by Antoniorengifo
Employees Worked With
Keith Heron did an excellent job today thanks
February 08, 2021
Ask for Nicole to be your service advisor. I’ve been going to Rick Acura for a year now but she really raised the bar! She’s courteous, respectful, and has a “we can do it” attitude! Nicole is amazing! going to Rick Acura for a year now but she really raised the bar! She’s courteous, respectful, and has a “we can do it” attitude! Nicole is amazing! More
by Gary Bell
Employees Worked With
Nicole Barroso
February 06, 2021
As always I love the service and efficiency of Acura. Everytime I'm here it's like your family. I plan on being part of the Acura family for a very long time. Everytime I'm here it's like your family. I plan on being part of the Acura family for a very long time. More
by Gabriel
