Rick Case Acura - Service Center

Impeccable service from Keith Heron! He was extremely professional and kept me up to date even when the solution required some parts to be ordered. Highly recommend. professional and kept me up to date even when the solution required some parts to be ordered. Highly recommend. More

The customer service was professional and well organized. I will continue to come to Rick Case Acura to get my vehicle service there with the professionalism. I will continue to come to Rick Case Acura to get my vehicle service there with the professionalism. More

They helped me very promptly and gave updates. The waiting area was clean and comfortable. I have no complaints- all was good. Service took about an hour and half. waiting area was clean and comfortable. I have no complaints- all was good. Service took about an hour and half. More

Very concern about your car -problems and quick to propose and explain exactly the solution to take and justify his proposal and the cost to spend and the préventive effects to maximize your car need. propose and explain exactly the solution to take and justify his proposal and the cost to spend and the préventive effects to maximize your car need. More

Yes I was able to drop off my car the night before. Then never call to let me know the car was ready. I had to call. Car was never cleaned inside. never call to let me know the car was ready. I had to call. Car was never cleaned inside. More

Thanks to Francisco for an excellent service experience. This was my first visit. My car wash was excellent. Francisco gave me a tour and and showed me the new TLX A Spec and MDX and you could tell he was v This was my first visit. My car wash was excellent. Francisco gave me a tour and and showed me the new TLX A Spec and MDX and you could tell he was very proud of the vehicles. Dean Dumetz was great support as well in trying to find More

I had an oil change, tires rotated, & a car wash. Rick Case service was perfect! I was greeted promptly and taken care of quickly! Thank you! Case service was perfect! I was greeted promptly and taken care of quickly! Thank you! More

I made an appointment for the next day to have my second scheduled service on my 2020 Acura MDX. This service is included in my prepaid package. I was first on the docket and expected my appointment to be q scheduled service on my 2020 Acura MDX. This service is included in my prepaid package. I was first on the docket and expected my appointment to be quick. However, my service consultant, Keith, was preoccupied by another customer with an unique situation. Another consultant noticed that I was in need and she helped promptly. Keith even sought me out after he was done satisfying the other customer and apologized for any inconvenience. Keith continued to assure me of my car’s swift progress and ensured that my car got the proper care. Overall, I was in and out with excellent service. More

Excellent device rep, timely service, car was cleaned too. The dealership is under renovation, the bathroom was not available. There are not places to eat nearby too. The dealership is under renovation, the bathroom was not available. There are not places to eat nearby More

The service department has yet to fix my vehicle. The same issue has occurred 3 times. They can’t pinpoint what the issues are. Filing the lemon law. same issue has occurred 3 times. They can’t pinpoint what the issues are. Filing the lemon law. More